Hospitality Professional

Kareem Stinnett **** Halsey Avn. New Orleans, LA

70114

(850) 339/8809.

******.********@*****.***

__

Objective:

Performance driven leader with proven experience in world- class

hospitality. Highly motivated professional with extensive experience

cultivating guest relationships and developing and executing winning sales

strategies to exceed top level objectives. Recognized for strong guest

focus, sales expertise, and ability to leverage core strengths to increase

profits. Diligently maintain solid guest relationships through high

performance teams driven by satisfaction, maximized room revenues, and

return visits.

Key Proficiencies:

. Guest Satisfaction

. Guest Relations

. Branded Programs

. Personalized Services Operations Management

. Business Development

. Operational Streamlining

.

Qualifying Attributes:

. Complete knowledge of hotel and restaurant operations.

. Outstanding oral, written, and training communication skills

. Unparalleled guest relations skills especially in creating "special

touches" and resolving guest requests and concerns.

. Strong analytical skills, including trend analysis and the ability to

develop innovative tactics to resolve problems.

. Excellent eye for details while having the ability to carry out

actions to improve the appearance of the property, and employees while

establishing relevant actions that meet guest's expectations.

. Positive and upbeat approach to employee relations and guest

complaints.

. Strong computer skills especially word processing, hotel and

restaurant operating systems.

. Remarkable ability to ensure proper selection, training, and

counseling of all employees.

Professional Experience:

Assistant Director of Operations

Four Seasons Marunouchi Tokyo

2011-2013

. Oversaw the day-to-day Food & Beverage and Rooms Division operations,

including Guest Services and Housekeeping.

. Developed the overall strategy of departments to maximize guest and

colleague satisfaction, as well as hotel profit.

. Developed and promoted efficient operating procedures that ensure a

remarkable guest experience; actively engaging with guests from arrival to

departure and throughout their stay.

. Promptly resolved issues and problems as they arise and effectively

communicated with all departments.

. Maintained a positive work environment that promoted respect and

integrity at all times; continuously providing recognition, mentoring and

coaching to all managers and colleagues.

. Monitored departmental scheduling and modifying as necessary; ensuring

appropriate wage and hour compliance.

. Managed operational department budgets to control expenses and increase

revenue.

. Maintained strong relationships within the community, including

neighbors, vendors, hospitality counterparts and city officials.

Food and Beverage Director (Formerly The Mint)

DoubleTree by Hilton Hotel, Amsterdam Centraal Station

2007- 2011

. Responsible for the standards of service delivered to guest in the bars,

dinning rooms, buffets, and all other food & beverage outlets by

F&B employees. Ensured the quality of services in accordance with the

company standard.

. Ensured that all F&B sections are organized, duties are performed and

maintained, areas and eqipment are all in compliance with the companies

policies and instructions as directed by the Hotel Director.

. Approved all F&B requesitions so as to ensure that they are prepared

properly and placed in a proper and timley manner in compliance with

company s instructions.

. Ensured that all F&B areas are received and inspected in a timley manner

and are in compliance with company s standards by checking for quality.

. Maintained the highest level of sanitation throughout all food and

beverage areas as prescribed by USPH.

. Oversaw the overall operation of the storerooms as per comapny s

instruction, including but not limited to rotation, preparation,

distributation and bookkeeping.

. Responsible for the final delivery of all F&B products in accordance with

company s standards.

. Responsible for the overall implementation, consumptions of all F&B

polices and procedures pertain to employees, work manuals, sanitation

requirements, consumptions, costs, qualities, menues, special parties and

others.

. Created a high level of moral within the F&B department, developing a

good working realation with all others onboard departmens, trough

cooperating and communication.

Manager in Training

DoubleTree by Hilton Hotel, Amsterdam, Centraal Station (Formerly The

Mint) 2005-2007

. Managed the daily operations of hotel including conference management,

rooms, housekeeping, leadership & training, reservations, retail,

engineering, and spa.

. Monitored the performance of hotel operational team.

. Provided assistance to aid department heads in achieving their short

and long-term objectives.

. Implemented hotel insurance policies, procedures and overall operation

philosophy.

. Assigned budgets to ensure that profitable goals are achieved.

Front Desk Representative

Mandarin Oriental Hotel, Geneva, Switzerland

2004-2005

. Ensured stellar guest service and generated management daily reports

. Responsible for assisting all guests in a sincere and courteous manner

to ensure 100% guest satisfaction.

. Greet each guest warmly, register and process promptly upon arrival

and departure.

. Handled incoming calls from PBX switchboard in a warm and professional

manner, receiving and transferring calls, and accurately selling

rooms, and making reservations.

. Anticipated needs or concerns before a problem occurs, handle guest

service escalations, and listen respectfully to all guest's concerns.

. Ensured daily data entry is completed accurately and prepare

operations reports for hotel management.

. Explain discrepancies and variances in the management reports as

needed.

Education

Internship with Walt Disney World Resorts

01/2003-08/2003

Bachelor's Degree: Hospitality Management

Florida State University

Graduation: 08/2004

Master's in Business Management:

Florida State University

Graduation: 08/2009

Contact this candidate