Customer Service
Resume:
Andrea Rodriguez
Houston,Tx 77090
***********@*****.***
*Objective- Obtain a position as a Receptionists and Information clerks with
opportunity for professional growth.
*Qualification Highlights
*Interacted with customers extensively to maintain customer
satisfaction.Greet customers and ascertain
what each customer wants or needs.
*Performed outstanding customer relationship management,ensuring
educated clients, customized products and
services and creative, turnkey solutions.
*Advised customers on the location, selection, price, and use of goods
available from the store, with the aim of
encouraging them to buy and to return to buy in the future.
*Place special orders or call other stores to find desired items. Answer
questions regarding the store and its merch-
andise.
*Confer with customers by telephone or in person to provide information about
products or services,take or enter
orders,cancel accounts, or obtain details of complaints.
*Check to ensure that appropriate changes were made to resolve customers
problems.
*Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or
comments, as well as action taken.
*Resolve customers service or billing complaints by performing activities such
as exchanging merchandise,
refunding money, or adjusting bills.
*Complete contract forms,prepare change of address records, or issue service
discontinuance orders, using
computers.
*Refer unresolved customer grievances to designated departments for further
investigation.
*Experience- Clothesmax#8&1 2006-2013
Veterans Memorial Dr Houston,Tx 77067
Sales person,cashier,customer service
*Solved customer problems and assured satisfaction
*Processed all general customer service requests
*Advised clients on appropriate equipment for their needs
*Maintained positive company image during difficult situations
*Identified problems and directed clients to proper advisors
*Involved with all aspects of customer service and order entry including
solving problems, answering
questions,and working with customers to ensure fantastic service
*Presented a cheerful and helpful manner with customers and colleagues
*Proven excellent communication, interpersonal, and organization skills
*Advised salesman of customer complaints, order cancellations, overdue
accounts, and new business
prospects
-Olga's Clothing 2011-2012
Veterans Memorial Dr Houston,Tx 77067
Sales person,cashier
*Determine charges for services requested, collect deposits or payments, or
arrange for billing.
*Contact customers to respond to inquiries or to notify them of claim
investigation results or any
planned adjustments.
*Solicit sales of new or additional services or products.
*Order tests that could determine the causes of product malfunctions.
-Rodney D. Young Insurance March 2014-June 2014
North Freeway Houston,Tx 770
Coustomer Service Represantive,Marketing
*Prepare forms or agreements to complete sales.
*Contact prospective customers to present information and explain available
services.
*Perform administrative tasks, such as maintaining records and handling
policy renewals.
*Calculate premiums and establish payment method.
*Seek out new clients and develop clientele by networking to find new
customers and generate lists of
prospective clients.
*Explain features, advantages and disadvantages of various policies to
promote sale of insurance plans.
*Education-
2013 AAMA Wesley Houston,Tx
G.E.D
*Secretarial skills-
*Strong attention to detail.
*Outstanding customer service skills.
*Excellent telephone presence and effective interpersonal skills.
*Receive payment and record receipts for services.
*Provide information about establishment, such as location of departments or
offices, employees within
the organization, or services provided.
* Perform administrative support tasks, such as proofreading, transcribing
handwritten information,
or operating calculators or computers to work with pay records, invoices,
balance sheets, or other documents.
*File and maintain records.
Contact this candidate