Customer Service, Store Manager, Assistant Store Manager

L inda L. Clifton

*** ***** ******* ****** ******, Ohio 44256

440-***-**** L *****@***.***

OBJECT I VE

M y objective is to obtain a job in a field that is interesting and challenging. I also

want to work with a company that is as dedicated as I am to customer service.

ED UCAT ION

S tautzenberger College-B runswick campus

2013

Associates degree

L ICENSES

R egistered Veterina ry Technician

2014

VOLUN TEER

Medina County SPCA

245 South Medina Street Medina Ohio 442**-***-***-

7722 2010

• Kennel cleaning and Dog walking

Met ropolitan Veterina ry Hospital

1053 South Cleveland Massillon Road Copley Ohio 443**-***-***-

2544 2011

• Observation of daily duties, kennel cleaning, and restraining

R ight Lead

3489 Styx H ill Road Medina Ohio 442**-***-***-

0562 2012

• Stall cleaning, grooming horses, working with disabled children

teaching them to r ide and work with horses

I N T ER NSH I P

Sharon Center Veterina ry Hospital

2131 Sharon Copley Rd Medina Ohio 442**-***-***-

1115 2013

• Enhanced skills learned in college. Restraining animals, blood

d raws, surgery assisting, customer communication, filling

p rescriptions, placing IV catheters, pre-surgery prep, drawing up

d rugs, taking and developing radiographs

SPEC IAL IZED TRA I N I NG

• Proficient in Microsoft Word, Power Point, and Excel

• Type 60 wpm

• Had Inventory Control Training

• Trained on how to t rain other employees

EXPER I ENCE

7-Eleven Westlake, Ohio 2014-

2014

Assistant Store Manager

• Daily Paperwork when manager is not in store. Filing, submit ting to

corporate, balancing lottery, and daily funds.

• Customer service during my shift, making sure customers are satisfied

and have a great in store experience

• Cash handling. Accepting payment in cash, credit or check form.

G iving correct change and balancing drawer at the end of shift.

P reparing deposit and ensuring that safe is fully stocked for the next

day.

• Stocking and facing shelves and cooler in the store on a daily basis.

• Forecasting and ordering product to ensure shelves are presentable at

a ll t imes.

• Ensuring that back stock is neat and orderly at all times to ensure

s taff abili ty to fill shelves and keep t rack of inventory.

• Keeping store clean and in good order so that customers feel good

about coming in to the store and shopping.

• Making coffee on a regular basis to ensure freshness.

• Suggestive selling to customers to make sure they know about all

p romotions going on in the store.

S haron Center Veterina ry Hospital Medina, Ohio

2013-2014

Veterinary Technician

o Assist Veterinarian with daily appointments, review patient records to

determine which vaccines or procedures are needed at the time of

appointment, restraining patients, explaining to clients different

p rocedures to be performed, explain the different medications that

were prescribed to the patient.

o Draw up vaccinations due for each patient

o Assist veterinarian during surgical procedures by monitoring

anesthesia, patient vital signs, getting supplies prepared for each

p rocedure.

o Using medical equipment to run tests or sterilize equipment after use

o Perform routine laboratory procedures such as SNAP tests, blood work

o Prepare samples for outside laboratory analysis

o Prepare patients for surgery by inducing anesthesia and in tubating,

surgical site preparation

o Administer t reatments or injections that are instructed by a doctor or

t reatment form

o Maintain accurate records in controlled drug logs and patient medical

charts

o Filling prescriptions as prescribed by the veterinarian

Movie Gallery I nc. Dothan, Alabama 2000-

2010

S tore Manager / T ra in ing Store Manager / D ist r ict Manager-i n-T ra in ing

o Maintained satisfaction of all customers, handling disputes with

courtesy and respect.

o Supervised all store level employees working in my store

o Maintained scheduling of all store level employees while maintaining

control of payroll expenses

o Accepted money, check and charge t ransactions with accuracy and

speed

o Supervised inventories in store, keeping losses to a minimum through

t heft control, ordering proper levels of inventory by ordering enough to

f ulfill demand.

o Trained new store managers and t rained all store level associates in

my store

o During t raining for District Manager was in charge of 3 stores,

overseeing their day to day operations, gathered financial information,

encouraged Store managers to drive revenue for their stores

o Maintained store cleanliness by delegating to store associates on a

daily basis to keep store running up to company standards

AWARDS RECE I VE D

G raduated Valedictorian in1993 from ESI career center in Electronic repair

Won store of the year in 2002 as a manager for Movie Gallery

Perfect attendance Stautzenberger College 2010-2012

H igh Honors awards for grades Stautzenberger College 2010-2013

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