Customer Service Insurance
Resume:
PHYLLIS VITANOVEC
**********@*****.***
832-***-**** - home
Richmond, TX 77407
915-***-**** - cell
OBJECTIVE: Underwriting, Marketing and Production
SUMMARY OF QUALIFICATIONS
20+ years of progressive experience in property and casualty insurance
industry including:
Property and casualty insurance requirements for real estate, residential,
construction, contractors, manufacturing, restaurants, wholesalers, and
retail client bases
Knowledge of rating systems with Tier One carriers; i.e. Travelers, State
auto, Republic, Texas Mutual, C.N.A, and Hartford
Developing business plans for premium, loss ratio, product retention,
pricing, and coordination of service
Coverage analysis, new client call-in business concepts, information
gathering, rating, marketing, and presentations to prospects
High marketing performer with proven record of building and maintaining
client bases that achieve and surpass sales and marketing goals
Brokerage and contract compliance requirements governed by TDI (Texas
Department of Insurance), DOI (Department of Insurance), and NIPR (National
Insurance Producer Registry)
Management of policy changes, cancellations, re-instatements, claims, and
appeals
Subject matter expert for interpretation of new and pending insurance
regulations
Reconciling financial calculations with regulatory and statutory standards
Certified Insurance Counselor (CIC) designation
Strong organizational and problem-solving skills necessary to capitalize on
business relationships and opportunities; professional integrity; and
committed to delivering a high level of customer service and
professionalism
Articulate communicator with interpersonal and communication skills
necessary to interact with all levels of internal and external customers
from diverse backgrounds and cultures, including regulatory
representatives, independent agents, carriers, underwriters, and
policyholders to assure adequate coverages that comply with industry and
governmental standards
Managerial accountability over professional and support staff
Computer Literacy: Microsoft Office (Word, Excel); proprietary insurance
carriers underwriting, marketing, and rating database systems; AM360
EMPLOYMENT HISTORY
Marketing Director, Cadence Insurance, Houston, TX
09/13 - 08/14
(Insurance agency specializing in small business, primarily excess and
surplus lines)
Generated new and renewal business marketing in Houston, Galveston, League
City, Fort Worth / Dallas, and Florida offices, including ratings with all
standard insurance carriers and coverage analysis; new client call-in
business; information gathering; rating; marketing; and presentations to
prospects.
Average monthly income generated for new call-in business: $3,000
Monthly premiums range (New & Renewal) $500.00
to $175,000
Re-marketed 90% of all renewals and 100% of all new business brought in by
other producers and call-in business for the home office and other
satellite offices
Self-taught in AMS360 and Producer Plus software program
Self-taught in online rating systems with Travelers, State Auto, Republic,
Texas Mutual, C.N.A., and Hartford insurance companies
Stayed on track with agency goals with all of the above carriers on premium
commitments
Client Executive, HUB International, El Paso, TX
05/05 - 12/12
(Insurance agency - commercial lines producer)
Built strategic alliances; created new revenue streams through new business
sales and adding products to existing accounts; generated new business
through networking, professional associations, referrals, and broker-of-
record letters.
Client base: Real estate, habitational, contractors, churches,
manufacturing, restaurants, wholesalers, and large retail establishments
Key player in getting HUB's name recognized throughout the El Paso market,
resulting in company:
Becoming a very formidable agent for middle-to-large commercial accounts
Exceeding all carrier premium requirements and receiving large contingency
checks for volume and great loss rations
Making 30+ percent margins
Generated $65,000 in new business income, exceeding goal of $50,000, and
maintained 90% renewal retention on existing accounts in first seven months
with company; $110,000 and 92% renewal retention in second year; and
$85,000 and 92% renewal retention in third year, during down economy
Achieved and surpassed sales goals by establishing and maintaining customer
base in New Mexico, Dallas, Houston, and Midland/Odessa to avoid non-
compete conflicts in El Paso, TX
Brought largest account clients from prior employment to HUB after three-
year non-compete, resulting in over $100,000 increase to sales goals - the
1st year.
Managed three assistants handling certificate requests, policy changes,
proposals and invoicing
Performed marketing and ratings with carriers; negotiated with underwriters
on behalf of clients
Performed insurance reviews and maintained relationships on ongoing basis,
resulting in majority of new business coming from referrals
Executive Vice President, JDW Insurance, El Paso, TX
08/85 - 05/05
(Insurance agency - commercial lines producer)
Shadowed two seasoned producers, beginning in 1995, and upon their
retirements, assumed the majority of their accounts, three assistants and
one clerk; achieved book at $1.3 Million in agency income; and managed 90%
retention rate
Promoted to Executive Vice President in 1993 when book exceeded $650,000,
and managed one assistant and one clerk
Promoted to Assistant Vice President, with new business goals increased to
$75,000 per year
Moved to executive floor 18 months later and required to sell $50,000 in
new commercial lines business income and maintain 90% renewal retention
Hired as account manager; promoted eight months after hire date to select
accounts as a producer, calling on new potential clients and maintaining
assigned existing book of business
PROFESSIONAL AFFILIATIONS
Independent Agents Association - El Paso from 1998 to 2012
Insurance Professionals (IPEP) - El Paso from 2000 to 2012
Affordable Housing Committee - El Paso Apartment Association, El Paso, TX -
2010 through 2012
SPECIALIZED TRAINING AND COURSE WORK
CIC (Certified Insurance Counselor) - Attended five three-day courses
including testing in El Paso, Dallas, Houston and Albuquerque; courses
covered property, casualty, agency management, personal lines, and life and
benefits Required by TDI
Hartford School of Insurance - completion of 30 hours continuing education
insurance classes every two years throughout career; core topics included
property, umbrella, inland marine, construction risks, and casualty
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