Customer Service Manager
Resume:
Suvitha S V
Vithin Nivas
Sasthamanagalam P.O
Trivandrum, Kerala - 695010
Mob: +919****-*****
E-Mail:**********@*****.***
OBJECTIVE
Seeking assignments to work in a competent organization in banking
with an organization of Repute, where I can explore myself to my best
extent and contribute effectively to the growth ofthe concern and that of
my career.
ACADEMICQUALIFICATIONS
GRADUATION – Graduation (BSc. Physics) from Maharajas College
for Women, Trivandrum, Kerala University, Kerala in 2006.
Passed Plus-Two from Higher Secondary School in 2003
Passed S.S.L.C from Board of Examination in 2001
PERSONAL DETAILS
Date ofbirth& Age : 07-11-1985, 28 yrs.
Nationality : Indian
Gender : Female
Marital Status : Married
Passport no. : L8298791
Languages known : English, Malayalam, Tamil& Hindi.
WORKEXPERIENCE Jan 2014 - till date
Relationship Manager Yes Bank Ltd, Trivandrum
Key Result Areas.
Create new activities from Branch Level for creating new
Customer Base &relationship Building activities for existing
Customer Base
Informs customer s of new products or product enhancements to
further expand the banking relationship
Maintain complete relationship record for assigned customer
accounts.
Ensures high level of Customer service orientation and application
of Bank Policy.
Focus mainly on Revenue Generation, Meeting no's of Overall
target &Revenue target
Cross-sell Mutual Funds to Premier customers.
WORKEXPERIENCEApril 2013 – 4th Jan 2014
Relationship OfficerKotak Mahindra Bank, Trivandrum
Key Result Areas.
Focusmainly on Revenue Generation,Meeting no's ofOverall target
&Revenue target
Acquisition of quality NTB Accounts and enhancing relationship
value.
Ensures high level of Customer service orientation and application
of Bank Policy.
Keep updating knowledge on products, processes that are relevant
to the job and keep updatedof competition.
Create new activities from Branch Level for creating new
Customer Base &relationshipBuilding activities for existing
Customer Base.
Informs customer s of new products or product enhancements to
further expand the banking relationship.
Maintain complete relationship record for assigned customer
accounts.
Cross-sell various RetailAsset products.
Cross-sellof TMD's to the existing customer base.
Organizing Premier Customer Events.
Sep 2011 to March 2013 Assistant Manager
Kotak Mahindra Bank, Trivandrum
Key Responsibility Areas:
Dealing with Retail Liability products.
Responsible for achieving the target through new customer
acquisition (HNI) and enhancingrelationship value.
Handle the corporate salary accounts and enhance the relationship
value.
Cross-sell various Investment Products like MF's, Insurance.
To organize lead generation activities and customer events to target
new to bank clients.
Significant Accomplishments:
Ranked among Top 10 in Pan India.
Topper former in Insurance contest for last quarter (Jan-Mar 13).
Featured in Dar e contest (Insurance) for all the quarters.
Sourced 10 Insurance policies in the month of March 13 with a
Total value of6.5 Lacs.
Topper former in NR Enrich contest in TNK region..
Topper former in Gold sale in TNK Region for the last two
Akshayatritiya.
Oct 2010 to Aug 2011 Sales Officer
HDFCBank, Trivandrum
Key Responsibility Areas:
Acquisition of quality NTB accounts.
Cross-sell various Retail Asset products.
Generate Leads for Insurance.
To organize lead generation activities and customer events to target
new to bank clients.
May 2006 to Dec 2008 Tele caller- Personal Loans
Pragati Finance (HSBCPersonal Loan Division)
Key Responsibility Areas:
Sourcing Personal Loans through Fresh Data base
Cross sell Personal Loans to the existing customer base
Top up of Loans to the existing customer base
Declaration
I hereby declare that the above given details are true to the
best of my knowledge.
Suvitha S.V
Trivandrum
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