Sales Customer Service

MILTON J. BURNS

P. O. BOX *****

COLLEGE PARK, GA 30337

Ph: 404-***-****; Fax: 404-***-****

Email: **********@*****.***

SALES & OPERATIONS MANAGEMENT

*Sales/Marketing *Operations Responsibility *People

Development

. Highly accomplished professional manager.

. Respected track record in marketing, sales management, revenue

generation, personnel development and operations.

. Proven ability to develop and execute cutting-edge plans for

maximizing sales growth, profits, customer satisfaction and team

development.

. Experienced and proficient account manager utilizing wedge and

consultative selling techniques.

. Skilled communicator who provides credible and effective leadership.

. Effective mentor and coach with creative staff programs that ensure

compliance with standards, optimal sales performance and excellent

customer satisfaction.

PROFESSIONAL EXPERIENCE

Top Gun Sales Brokers 4 Hire

2011 - present

Provide Business and Lead Development, Sales & Marketing Strategy, Business

Development, Sales Training and Audit Reviews.

Managing Principal - Atlanta, GA

Client Engagement, Business Development, and Manage day-to-day operations

of a sales and revenue development consulting firm targeting small

businesses.

> Secured Client Relationship for Meridian Consulting that led to a

$200k phone and networking project.

> Serve as Interim Sales Manager for All Professional Insurance

rebuilding commercial book of business to $650K in premium in 2

years.

> Created and assisted in the implementation of a sales and marketing

plan for Eric McGlocthen CPA, Inc. generating a $100K in additional

revenue within one year.

Reliable Elevator & Lift Solutions, LLC (REAL, LLC)

2007 - 2010

Manage all aspects of the business: sales, service, operations, dispatch

and marketing of start-up.

SVP - Marketing, Sales & Operations - Atlanta, GA

Manage and coordinate the day to day operations for all commercial and

residential activities for elevator, escalator, power wheel chairs and lift

divisions for the only minority owned elevator company in the U.S.

> Developed innovative sales and marketing plan that led to $200K in

sales volume within first 10 months of company's inception.

> Managed Multi-State Construction and Maintenance Project Teams that

delivered $2MM in revenue..

REAL, LLC - Cont.

> Responsible for developing organizational processes and Systems

related to Marketing and Operations at point of delivery.

C. Goode Enterprises dba All Professional Insurance Group

2004 - 2009

Manage the commercial and nonprofit division of C. Goode Enterprises while

managing the profitability of a $2.5 million division of an independent

insurance agency with 3 sales representatives.

Vice President - Commercial Insurance Division - Atlanta, GA

Manage and coordinate the day to day operations for all commercial/business

and nonprofit insurance activities: Revenue generation, develop and

execute sales & operations strategies to meet objectives, customer

satisfaction and personnel development.

> Developed and created commercial lines division in a personal lines

driven marketplace.

> Implemented effective sales & marketing strategies that propelled

premium volume to $1 million within 2 years of starting-up division.

> Obtained high customer satisfaction level which resulted in renewal

rate/retention levels of 75%.

> Utilized Wedge and Consultative Selling Techniques to established

effective referral network with competing National Insurance

Chains/Franchisors.

JLM Risk Management 2002 to 2004

Lead 4 person insurance sales team development and revenue generation

efforts.

Associate Vice President/Sales Manager - Atlanta, GA

Provided sales leadership and created marketing strategies for the firm to

capture emerging opportunities and enhance its brand awareness in the

marketplace, while developing my own book of business.

> Developed effective enterprise level forecasting and management tools

and processes resulting in sales increase of 20%.

> Ranked #1 in sales production.

> Generated $1 Mil book of business within 1.5 years.

> Retention rate for book of business was 90%.

IKON OFFICE SOLUTIONS 1998 to 2001

Provide sales, operational and marketing leadership for a document services

provider.

Group Managing Partner - Legal Document Services - Birmingham, AL

2000 - 2001

Led and developed a team of 60 personnel in a 4 state district with over

$4million in sales. Create the vision, set the direction, develop &

execute the business plan to increase sales and grow profits.

> Development of Key Sales Performance Indicators to balance the

Organizational Scorecard

> Ranked # 1 in overall sales growth twice.

> Improved Employee Performance; several employees won national

recognition awards (i.e. Top Sales Producer, Top Operations Manager,

and Up & Comer awards).

Managing Partner - Legal Document Services - Birmingham, AL

1999 - 2000

Managed, developed and coached a staff of 35 personnel for a 2 state area

generating $1.5million in sales for a document service center. Stabilize

sales, renew profitability, increase customer satisfaction levels and

improve employee morale.

> Created & Implemented innovative sales and marketing strategies which

improved overall market performance by 50% for sales and 100% in terms

of profits.

> Received highest rating for employee satisfaction and management

leadership

> Achieved highest sales growth award on numerous occasions.

> Received several costs & productivity awards for top performance in

region.

> Grew sales by an average of 33% per year and profits by 20%.

> Improved customer satisfaction by 50%.

IKON - Cont.

Assoc. Managing Partner - Legal Document Services - Nashville, TN

1998 - 1998

Stabilized and grew the sales of a failing facility and improved employee

morale and customer satisfaction.

> Developed Sales and Marketing Processes to drive interdepartmental

behaviors and commitments.

> Developed Line level organizational reporting aligned with strategies

and objectives.

> Sold largest contract in company history, $2 million.

> Ranked # 10 account executive in the country.

> Doubled organizational sales over entire tenure.

> Received cash collection award for reducing accounts receivables by

50%.

Executive Training Program - Legal document Services - Atlanta, GA

1998 - 1998

Trained and learned all roles of company to become a Managing Partner.

> Developed new Sales Meeting Model, which improved effectiveness of

meetings.

> Revised Managing Partner in Training Development (MPT) Schedule, which

shortened the learning curve and increased productivity of MPTs.

> Set new productivity records for operations while in training role.

Azimuth International 1997 - 1998

Developed sales, marketing and customer service strategies, and manage a

group of 4 project managers.

Director/Partner - Client Relations & Business Strategy - Atlanta, GA

> Primary contact for maintaining good customer relations, serve as

Chief Advisor to the CEO on sales and marketing strategies.

Identified and built relationships with potential investors and

strategic partnerships.

> Developed and built strategic partnership which expanded and increased

product offering.

> Brokered alliance with Georgia Telephone Company which resulted in a

20% increase in sales.

> Rose over $120K of additional investor capital.

EDUCATIONAL BACKGROUND

Masters of Business Administration (MBA) Clark Atlanta University

Concentration: Finance & Marketing

Bachelor of Arts (BA) Clark Atlanta University

Concentration: Finance

Rowland Scholar, Omega Scholar and Honors' Graduate

PROFESSIONAL TRAINING

Harvard MBA Development, Strategic Selling and Successful Sales Coaching

Training, Wedge Selling Course, Total Quality Management, Diversity

Management & Professional Performance Workshops

HONORS & AWARDS

Who's Who in the World, America, Finance & Industry, AT&T Values Award,

Top Performance Awards from IKON, Azimuth & Schlotzsky's;

IKON Sales & Profit Growth Awards

MEMBERSHIPS

Vice President - Clark Atlanta University Alumni Association Atlanta

Chapter

Board of Executives - Clark Atlanta University Alumni (Director - Business

Development Committee),

President - Water's Edge Mentors; Member - Greater Atlanta Economic

Alliance

Omega Psi Phi Fraternity, Inc.

REFERENCES: Furnished upon request

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