Customer Service Sales

Lawrence Dailey

**** *. ******* **.

*M, Chicago, IL 60625

Cell: 973-***-**** :

**********@*****.***

Career Focus

A Passionate, driven, and one of a kind individual that has an exceptional

ability to work with teams to accomplished a desired goal. Detail-oriented

with excellent problem solving skills and extensive customer service/people

skills.

Summary of Skills

. Training and development . Complex problem

solving skills

. Recruitment/Staffing . Time management

. Experience with conflict resolution .

Operations

. Hiring/Termination . Employee

coaching

. Employee benefits .

Medicare/Medicaid training

. Interviewing experience .

Compensation/Payroll

Accomplishments

Sales and Marketing

. Increased annual gross sales by 10.3% from in 2009 and 10.9% in 2010

in the Chicago market.

. Increased customer loyalty each year.

. Successful New Agent

Company Growth and Expansion

. Assisted in the opening and remodeling of 5 stores.

. Lead teams during the remodel of 3 of those stores.

. Assisted in development of new agents to make them successful new

agents.

Human Resources

. Interviewed, hired and trained team of highly motivated sales

associates.

. Managed store with the lowest associate turnover in the District.

. Lead meetings on sales, discrimination, harassment and etc.

Professional Experience

Insurance Sales Representative/Field Training Assistant

January 2012 to Present

Bankers Life and Casualty - Chicago, IL

Sales agent that is responsible for obtaining new clients and providing

continued service to existing clients. Acts as a liaison between the

client and company. Files claims, handles upgrades and policy changes.

Worked extensively with clients on Medicare and Medicaid.

Assistant Manager

May 2004 to January 2012

DSW Shoes - Orland Park, IL (2008-2012), Paramus, NJ (2004-2008)

Started out as a Key-holder whose general duties were handling front end

returns and customer issues. After a few months was promoted specialist in

which duties included but not limited to stock supervision, partnering with

upper management in rolling out strategies, liaison between associates and

store manager, and creating merchandising strategies for 11+ million dollar

store. Assistant Manager in IL of a 7+ million dollar store. Duties

included, but not limited to, Merchandising, Operations, Payroll, in store

HR, Loss Prevention, Sales, Interviewing, Hiring/Training, Audits and etc.

Education

Rider University

Lawrenceville, NJ, USA Political Science

Affiliations

Phi Kappa Tau Fraternity

Up Til Dawn - Executive Board Member (Rider University 02-03) Special

Olympics Volunteer

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