Customer Service Manager

AMARA SMITH Cell: 404-***-****

**************@*****.***

SENIOR MANAGER

Dear Hiring Manager,

I am writing to inquire about the position currently posted for your Company. As requested, I am enclosing my resume

for your review.

The opportunity presented in this listing would be perfect for me. I believe my skills, personality and experience will

make me a very competitive candidate. The key strengths I posses for success in this position include:

I am trainable.

I am keenly focused when it comes to meeting and exceeding client and company goals.

I have a proven track record for successfully developing and implement project and operations management.

I am highly organized and exceptional at multitasking

I am successful at utilizing my time wisely to streamline productivity.

I am strongly self-directed and a creative problem solver.

I am effective negotiator and mediator by utilizing my strong interpersonal and relationship -management skills.

I enjoy training and developing team members for personal and professional growth.

Over the years I have worked in many different types of work environments. This has allowed me the opportunity to learn

and effectively work with different personalities and management styles I believe my experience and diligent work ethic

will help me be a successful addition to your company.

Thank you so much for your time. I would welcome an opportunity to speak with you about this position. I look forward to

meeting with you.

Sincerely,

Amara C. Smith

Amara Smith

PO Box 682412 Orlando, Florida 32868

AMARA SMITH Cell: 404-***-****

**************@*****.***

SENIOR MANAGER

Qualification Profile

Education/Certifications

MS~ Organizational Management Training & Development: Effectively coach and develop team members in all aspects of

BS ~Business Management business management, marketing, communication, and administrative procedures.

Licensed Real Estate Agent

Strategic Planning, Budget Management & Risk Management: Highly experienced in

CAM~ Certification

planning and directing the daily operations in areas as human resources, training, budget-

HCCP ~Certification

ing, customer services, and policy formulation. Effectively interpret financial data, monitor-

Florida Notary

ing expense reports and performing cost-benefit analysis on internal programs.

Certified Mediator

Quality Assurance & Compliance Management: Proficient at collecting and analyzing

Skills, Talents & Character Traits data, and preparing detailed reports. Proven results in recommending, developing and

Microsoft Office Suites implementing changes in operations and financial activities to prevent non-compliance

Yardi Property Management issues.

One-Site Property Management

QuickBooks Bookkeeping Marketing Trend Analysis & Sales: Define and implement marketing campaigns, communi-

Intuit Proseries Tax cations and public relations activities and materials including publications, media relations,

Solution Based Thinker client acquisition, print and electronic materials.

Troubleshooter & Multi –tasker

Professional Experience

The Wilson Company 2011 to Present

Community Manager Woodridge Apartments

Concord Management 2007-2010

Multi Site- Community Director Lake Harris Cove Apartments; Club@ Eustis; Harbor Vista Condos

Responsible for the daily operations and asset management of a multi-family community Establishing strategies for achieving company goals and

objectives Scheduling of projects and events Developing and meeting an annual budget off 1 million + Training, developing and supervising

5-8 team members Implementing and increasing customer service format, marketing strategies and operational procedures Insuring product

line meet or exceeds company standards Insure community is reaching and maintain investor goals and expectations Liaison between corpo-

rate office and external clients including government officials, residents, media and the general public

The Wilson Company: Constantly maintain an occupancy of 98.83% Decrease the turnover percentage by 4% Constantly increased NOI

over the past 3 yeas to exceed budget goals Passed all community and projects inspections as related to the compliance of local, state and

federal regulations. Specifically those related to Fair Housing, LIHTC, Section 8 & Bond Program

Concord Management: Constantly maintained an occupancy of 96.24% Decreased the turnover percentage by 3% Constantly increased

NOI to meet budget goals increased the cash flow to a positive averaging 2% monthly Passed all community and projects inspections as

related to the compliance of local, state and federal regulations. Specifically those related to Fair Housing, LIHTC, Secti on 8 & Bond Pro-

gram Liaison between corporate office and external clients including government officials, residents, media and the general public

Concord Management/CED Construction 2002-2007

Lease Up Director (Multi-Site) (18 Communities) ~4500 units leased (community sizes range from 250 units -600 units)

Oversaw the asset management of 18 new communities throughout Florida Actively involved in all functions from conception to completion of the

project. Established strategies for achieving company goals and objectives Responsible for project purchasing and contract bidding Effective

liaison between owners, staff, government, community organizations, vendors and business partners Developed, prepared and approved pro-

ject proposals and scope of work requirements for vendors Developed and meet an annual budget off 2 million + Trained, developed and

supervised 5-10 team members Implemented and increased customer service format, marketing strategies and operational procedures Insur-

ing product line meet or exceeds company standards Insure community is reaching and maintain investor goals and expectations

Concord Management 1998-2002

Marketing Manager

Implemented marketing strategies for 30,000+ apartment homes and private owned condos Reviewed, designed and oversaw the graphic design

of collateral material (brochures, flyer, billboards, letterhead, print advertisement and internet marketing) Maintained budget for community ad-

vertisement Coordinated marketing and sales training programs Coordinated corporate luncheons, special events, team building exercises

Process monthly expense reports and budgets .Prepared and released media materials Planned grand openings and community events

Initiated MVP Recognition Program; Developed Corporate Apparel Program; Initiated on -line marketing ordering system

PO Box 682412 Orlando, Florida 32868

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