Support Technician

Tim La Porte

** ******* ** *** * upper

Galesburg, Il 61401

Ph: 309-***-****

E-mail: **********@*******.***

OBJECTIVE

My main goal is to obtain a steady position putting my skills to use.

SKILLS

Network/server troubleshooting

Computer troubleshooting, repair and assembly

Knowledge of Windows 3.1 through Windows 7.

Knowledge of Microsoft office suite.

Familiar with networking, DNS, DHCP, TCP/IP, Active Directory, LAN, Mapping

network drives, remote server administration, etc.

Provide Technical Phone Support

CERTIFICATIONS

A+ Certified Technician

Microsoft Certified Desktop Support Technician

Microsoft certified professional

Dell certified

WORK EXPERIENCE

7/2012 - present

Company: ATS - Advanced Technology Services

Location: Peoria, IL

Position: Help Desk representative 1

Duties: Answer inbound support calls and Emails, issue troubleshooting,

supporting multiple client companies and numerous apps including Microsoft

Office, Windows XP and 7, SAP, Active directory, shared/mapped drives.

11/2006 - 7/2012

Company: Virtual connect Technologies

Location: Greenville, SC

Position: Lead support technician

Duties: Answer inbound support calls and Emails, Develop knowledgebase,

24/7 on call, manage servers, issue troubleshooting.

9/2006 - 11/2006

Company: G.E. (temp thru Pro-logistix)

Location: Greenville, SC

Position: Material handler

Duties: supply wind turbine line with required material

8/2006 - 9/2006

Company: BMC Solutions (temp. position)

Location: Greenville, SC

Position: P.C. Deployment tech

Duties: De-install/install new systems, Imaging.

7/2006 - 8/2006

Company: Qualxserv/Dell

Location: Greenville, SC

Position: Dell service technician

Duties: repair and service Dell computers (desktops/laptops)

2/2006 - 6/2006:

Company: Rochling Automotive

Location: Duncan, SC

Position: Forklift/ Tugger driver

Duties: drive forklift and Tug transferring product from production floor

to warehouse

3/2004 - 12/2005:

Worked a few different jobs part time and temporary jobs

Location: Galesburg, IL area

Positions: computer operated brake press, maintenance, welding.

12/2002 - 2/2004:

Company: Sygnetics/EDS (Dell P.C.)

Location: Galesburg, IL

Position: Deployment technician for NMCI (Nat'l Marine Corp. Intranet)

Duties: Install new system applications, Map

network drive, configure network printers.

11/1994- 10/2002

Company: Butler Manufacturing

Location: Galesburg, IL

Duties: Use of the forklift to load flatbed trailers with finish product;

run punch and break presses; welder

EDUCATION

Galesburg High School / Bethany Academy: H.S. Diploma

1 Blackhawk community college: Studied computer programming

2 New Horizons Computer Learning Center: Obtained A+, MCP & MCDST certified

**References Provided Upon Request**

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