Customer Service Administrative Assistant

Richelle Gernes

Receptionist/Administrative Assistant

Hastings, MN

********@*****.*** - 651-***-****

To obtain a position in a challenging work environment in which I may develop and utilize skills and knowledge

gained through life and career experiences.

WORK EXPERIENCE

Domestic LTL Agent

Geodis Wilson - Mendota Heights, MN - February 2014 to Present

Responsibilities

Manage all freight movement for highest grossing account that my terminal handles.

Coordinate shipments and deliveries for all store openings and closings in the country for a particular store.

Assist customers in scheduling freight pick ups with various carriers.

Process billing requests and provide all billing information to accounting.

Import Freight Coordinator

Tax Air Freight - Eagan, MN - March 2012 to February 2014

Responsibilities

Evaluated and processed import documents for various accounts

Obtain all custom release paperwork and invoices for import accounts

Provided optimal customer service to all clients. Maintained status for shipments and knowledge about issues

and procedures for brokers.

Supervised all new shipments and ensured arrival of goods within the required time frame.

Collaborated with freight forwarders to administer proper movement of goods and supervised freight flow.

Trained new employees.

Other various duties as required.

Accomplishments

I started at Tax Air as a Temp Part Time Customer Care Rep. Within my first 6 months there, I was hired on as a

full time employee. Shortly after that, I was promoted to Import Freight Coordinator. I was the only other person

in the office, aside from my boss, who knew how to do everyone elses jobs and helped out as much as I could.

Receptionist/Administrative Assistant

Minnesota Police and Peace Officer's Association/St. Paul Police Federation - March 2009 to November

2011

- Collect and distribute mail and messages.

- Keep track of Members' names, addresses, etc in database.

- Type memos, agendas, grievance letters, reports, and other documents.

- Assorted filing, copying, mailing, faxing, scanning and other general office duties.

- Make travel and meeting arrangements.

- Assist with overflow work from other Assistants.

- Data entry

- Manage schedules and meetings for Executive Board members

Receptionist

GP Companies - Mendota Heights, MN - May 2007 to August 2008

- Executed daily operations of sorting and filing invoices.

- Directed callers to destinations.

- Typed memos, correspondence, reports and other documents.

- Issued visitor's passes when required.

- Provided information regarding activities and location of departments, offices and employees within

organization.

- Performed variety of clerical duties and other duties pertinent to establishment.

- Collected and distributed mail and messages.

- Arranged all travel for outside sales reps.

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