Customer Service Manager

Wendy Bailey

**** ***** **** *****, ****** Springs, AR 72761

Cell: 760-***-****

Email: *****.******.**@*****.***

http://www.linkedin.com/in/wendysbailey/

OBJECTIVE: To provide excellent administrative service and a positive, can do attitude in a dynamic,

purpose driven environment as Executive Assistant/Administrator. Other career goals and

interests include Project Analyst, Business Analyst, and Administrative Director.

EXPERIENCE: Scripps Health, San Diego, CA.

9/2011 9/2014 Title: Administrative Coordinator, Information Services (I.S.)

Excellently managed and maintained calendars for three very busy executives: Assistant Vice

President, Sr. Director and Director of Information Services, Service Delivery. Thoroughly

provided full range of business and office management duties such as scheduling meetings,

preparing reports and presentations for department and Executive level meetings, receiving and

triaging telephone messages, coordinating payment of invoices, budget tracking and maintenance

of files and records, and backup support for Administrative team. Solved and researched problems

in a timely way while faithfully maintaining a high degree of confidentiality. Professionally and

positively established and maintained all vendor relationships. Provided excellent departmental

support by maintaining facilities, supply ordering, mail distribution and general office work.

Coordinated I.S. system wide objectives and provided professional administrative and clerical

support to I.S. Managers and support staff as outlined by Directors.

Served temporarily as Executive Assistant for Corporate Vice President and Chief Information

Officer, Information Services, and Executive Vice President/Medical Director from August 2013

through December, 2013.

I Drive Safely, Carlsbad, CA.

6/2005 – 1/2011

Title: Office Manager/Regulatory Administrator

Managed all business licensing and state reporting for online driver improvement course in thirty

five licensed states. Researched the best suitable vendor services and relationships to serve the

company, created and maintained office policies by team working with Human Resources. Price

researched and purchased office supplies for home and field offices. Safely and confidently

managed and maintained building operations including facilities, building security, landscaping,

security system and employee security clearances of 5,248 square feet office facility for staff of

37; on call 24/7. Created schedule and designated tasks and procedures for two company re

locations. Initiated and created company’s building safety program due to previously non existent

program. Served as company Notary.

Vista Community Clinic, Vista, CA.

11/2003 6/2005

Title: Administrative/Project Assistant

Provided excellent and proactive executive administrative support to Director, Assistant Director,

and Office Manager by supervising deadlines, securely handling confidential information.

Researched community and county information for program’s main objective to reduce the harm

of alcohol, tobacco, marijuana, and other drug abuse in the cities of Carlsbad, Oceanside, and

Vista. This was accomplished by creating long term change in the community with proposed

changes in local laws as a result of our research. Consistently submitted weekly and monthly

status/progress reports for program managers and Director.

Next page, please.

Vista Community Clinic, Vista, CA.

06/2002 11/2003

Title: Office Manager

Self trained terminal manager for six clinic commercial use vans; which included overseeing

maintenance and legal requirements of vehicles, ensuring the validity of all employee Class B

license holders and passing yearly inspections by California Highway Patrol. Provided excellent

executive administrative support to Director and Assistant Director and entrusted with highly

confidential and financial information. Managed all operational and maintenance functions for

Program Offices building, including building and office machine repairs. Reviewed, revised and

maintained administrative procedures for 75 person department. Professionally serviced main

lobby and front desk. Managed petty cash and submitted weekly and monthly activity reports.

Prior experience 1998 2001 available upon request.

EDUCATION: Seattle Pacific University, Seattle, WA,

Degree: BA, Communication with emphasis in Music

SOFTWARE SKILLS:

• Advanced knowledge of Microsoft Outlook, Word, Excel and PowerPoint

• Excellent knowledge of Microsoft SharePoint, Visio, Access, Kronos Timekeeping System

• Typing WPM: 77

HONORS

Fine Arts scholarship, Seattle Pacific University

Dean’s List, Seattle Pacific University

Customer Service Award for year 2002, Vista Community Clinic

Employee of the Month, Health Promotion Center at Vista Community Clinic, November 2002

and April 2004

Employee of the Quarter, Vista Community Clinic, 4th Quarter 2002

CERTIFICATION: ITIL (Information Technology Infrastructure Library), November 2012.

INTERESTS: Performing music, reading, writing, classic movies.

REFERENCES: Furnished upon request.

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