Customer Service Manager
Resume:
Louie Kristian B. Barrion
*** *********** **. ******** ******
Contact No. : +639********* / (02)740-3130
E-mail: ***********@*****.***
OBJECTIVES:
To seek any opportunity which will fit my qualifications to better develop myself, and most
especially to contribute to the growth of the company through my honest work, good performance and
dedication.
QUALIFICATIONS:
• Skilled in quick paced environments that depend on efficiency and accuracy. Exceptionally
competent.
• Self-starter with Hospitality & Tourism Background.
• Looking for a challenging job position of Hospitality & Tourism so that I can use my previous
experience with abilities and educational qualification for the growth of the company.
WORK EXPERIENCE:
Employee of Makaseil Agency in Brunei assigned at Empire Hotel
Food and Beverage Server
Banquet Server
November 11, 2013 – November 11, 2014
Employee of Prime Power Manpower Services Agency assigned at MARRIOTT HOTEL
MANILA, Marriott Cafe
Food and Beverage Server
Marriott Café
November 15, 2012 – Present
Manila Hotel
Banquet Server
August 28, 2012- October 30, 2012
Tosca Restaurant - Dusit Thani Hotel
Fine Dining, Trainee
October 28, 2011- January 8, 2012
RESPONSIBILITIES:
• Welcomes guests to the restaurant
• Greets and coordinates the seating of the guests
• To take orders, serve, set and clear tables
• Ensures customer’s orders are efficiently processed
• Promotes the restaurant by establishing and maintaining a regular customer base
• Maintains the general cleanliness and orderliness of the Restaurant
• Perform other duties as assigned
EDUCATIONAL BACKROUND:
TERTIARY
Far Eastern University
Bachelor of Science Major in Hotel and Restaurant Management
June 2008 – March 2012
SEMINARS AND WORKSHOPS:
• Human Resource Management with Labor Laws and Business Planning
Far Eastern University, Manila
June 23, 2011
• Purchasing Seminar
Mactan Hotel, Shangrila, Manila
March 8 – 9, 2011
• Introduction of Hospitality Industry Seminar
Diamond Hotel, Manila
March 10, 2010
• Bar Management
TGI Friday’s Ermita, Manila
March 10, 2010
• G.S.M Blue Mixology Seminar
St. Jude College, Manila
July 31, 2010
• Catering Seminar
Ozeano’s Bar and Restaurant, Manila Ocean Park, Manila
March 10, 2010
• “Unleash the Better You” Personality Development Seminar
Far Eastern University, Manila
December 02, 2009
• Conference of Aspiring Marketing Professionals
Philippine International Convention Center
December 5, 2009
• Housekeeping Seminar
• Manila Pavilion Hotel Waterfront, Manila
August 12, 2009
SKILLS:
Honest, smart, hardworking, and can work under pressure.
Outstanding guest/employee relations and communication skills.
Has high energy and a strong passion for delighting customers.
Willingness to work in shifts.
Strong ability to promote superior quality customer service, cleanliness and
safety.
Proficient in spoken and written English.
Knowledge in Food & Beverage Operations and Catering Services, Events Management
and Customer Service
Computer literate
CHARACTER REFERENCES:
Lilia Lascano
Food and Beverage Assistant Manager
Empire Hotel
Brunei Darusalam
Contact this candidate