Customer Service Manager

PROFILE

Achievement-driven professional with superior leadership qualities,

exceptional job performance, and consistent proven success in surpassing

sales goals and quotas. Motivated by the ability to make an immediate and

sustained contribution in the workplace. Looking for the opportunity to

grow and develop professionally and personally.

PROFESSIONAL EXPERIENCE

Brinks, Inc., Coppell, Texas

January 2014 - Present

Inside Sales Manager

> Repeatedly exceeded new business quota since date of hire.

Call center environment - responsible for business development,

prospecting, relationship building, quoting, closing, and writing contracts

for armored service, ATM, and Smart Safe products targeted to retail &

financial institutions in the Southeast United States Region. Achieved

110% new business quota in my first quarter goal. Achieved 115% for my

second quarter goals in June 2014.

Enterprise Car Rental, Dallas, Texas

January 2013 - January 2014

Manager-in-Training (MIT)

> Achieved Rookie of the Month (based on production), January and

February, within two months of being hired

Led branch to highest operating profit, sales numbers, Customer

Satisfaction Rating, and income per car in the Southern Region of the

Dallas Group, for five consecutive months.

Led branch to highest Customer Service Rating in the area for three

consecutive months.

Responsible for fiscal utilization of automobile fleet and daily

branch operations.

Accountable for increasing operating profits and decreasing branch

expenses.

Responsible for collecting on defaulted accounts, updating customer

accounts, and tracking daily sales numbers.

Chase Card Services, Dallas, Texas

July 2010 - December 2012

Commercial Card Solutions Manager

> Ranked #2 - Top Salesperson for Dallas District

> Generated revenue by selling and up-selling Chase Business Services.

> Met and exceeded monthly, quarterly, and annual sales goals.

> Generated new business through prospecting and cold-calling.

> Developed and maintained business strategies to increase profits.

> Responsible for closing $1.5M credit lines for existing territory.

Fannie Mae Corporation, Dallas, Texas

November 2008 - July 2010

Portfolio Manager

> Recognized as leading team to Best-In-Class Service Performance.

> Provided leadership and strategic consulting while influencing

increase in revenue.

> Developed and executed strategic account plans to minimize risks and

losses to

Fannie Mae's bottom-line.

> Reported to Senior-level Directors and Managers.

Wachovia Dealer Services, Irving, Texas

July 2003-November 2008

Senior Client Manager

> Recognized for consistently exceeding requirements for monthly and

quarterly goals.

> Managed and trained various Collections Teams to include up to 28

Collectors.

> Coordinated with teams to ensure delivery of our mission to Clients

and exceed their expectations.

> Planned and implemented new projects and procedures centered on

objectives to improve Clients' product perception and utilization.

The Associates/Citigroup, Las Colinas, Texas

May 1996 - July 2003

Unit Manager (Late-Stage Collections)

> Recognized as Outstanding leader in Customer Conflict Resolution.

> Managed and trained Collections teams.

> Analyzed data to ensure effective implementation of procedures in

compliance with Collection policies.

EDUCATION

Master of Business Management (MBA), Marketing Concentration 2009

Letourneau University, Longview TX

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