Administrative Assistant Customer Support

Yura Kim

*** **** *** **** *** B*

Leonia, NJ ***05

Tel 201-***-**** *********@*****.***

EDUCATION

School of Visual Arts, New York, NY - Graduated May 2011

Major: Illustration

OBJECTIVE

Eager and organized young professional seeking an administrative assistant

position. Bringing strong multi-tasking and communication skills to perform

administrative tasks effectively.

EMPLOYMENT HISTORY

Customer Support June

2012- September 2014

FANTAGE Inc, Fort Lee, NJ

. Assisting customers via phone call and email; answer both general and

billing questions related to Fantage.com.

. Call back customers who leave voicemails over the weekend.

. Compile complaints, technical issues, and suggestions into daily report

and send out to team managers in email blasts.

. Responsible for issuing refunds, fighting disputes, and maintaining

double/suspicious charge logs.

. Oversee training for new employees in customer support team.

. Creating and updating new training manual for new customer support

employees.

. Updating general email response templates.

. Prepare and file checks that must be mailed out for refunds.

. Manually add membership to users who pay using money order; document and

save mailed in receipts.

Monitor September

2011- September 2012

Robert Blackburn Printmaking Studio, New York, NY

. Sign in members and monitors

. Prepare new member forms and process payments; maintain and update new

user excel file.

. Maintain and update supply purchase log and moneybox.

. Answer and forward phone calls to office manager.

. Clean the studio and restock supplies.

. Responsible for ordering and picking up new supplies from various

vendors.

Book Editor June 2011-

March 2013

789 Studio, New York, NY

. Scheduled meetings with artists while keeping track of studio expenses.

. Reviewed and edited comics and illustrations for grammar, story

consistency, and relativity to assigned theme.

. Arranged book layout and design.

. Designed, updated, and maintained studio website.

. Responded to general emails and inquiries from book project donators.

. Responsible for preparing and sending out books to customers.

OTHER SKILLS

. Excel in Microsoft Word and Excel.

. Proficient in Adobe Photoshop, InDesign, and Illustrator.

. Proficient in speaking conversational Korean.

Contact this candidate