Customer Service Manager

Cory Ingram

Customer Service Professional

** ******* ** ***** - *******, NC 28012

****.**********@*****.*** - 980-***-****

Customer service professional relocating to Atlanta seeking to obtain the position of a front desk agent with a luxury line Hotel.

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Lobby Officer

Walden security - Atlanta, GA

January 2010 to December 2012

Responsibilities

Protect property and lives by patrolling assigned area.

Monitor entrance of property through surveillance.

Identified visitors ask for appropriate documents before allowing access.

Accomplishments

Reconized for having perfect attendance during my employment.

Employee of the month for the most consecutive months in 2010 and in 2011.

Became a Team Leader after 3 months of being employed. Then was promoted as the acting Account Manager for 6 months.

Skills Used

Effective communication with account, team, and with the client.

Proficient in Microsoft Word, PowerPoint, Excel, and Adobe Photoshop

Computer Operations and Concepts

Using computer-based technologies to manipulate, create, store and retrieve information to express ideas and communicate with

others

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Night Auditor

Wellesley Inn Hotel - Atlanta, GA

August 2007 to January 2010

Responsibilities

Responsible for running daily credit card transactions through a settlement process.

Recording revenue totals for cash, checks, and credit card transactions.

Generating automated accounting reports for the manager's review.

Handling 3rd party reservations and ensuring proper processing.

Accomplishments

Received Employee of the year for 2008/09.

Received Recognition for always going above and beyond the call of duty to help out in other departments before or after my shift.

Received several letters of recognition from guest for offering excellent customer service during there stay.

Skills Used

Interpersonal, time management, organization, computer skills, leadership skills

communication, computer, and problem solving.

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