Customer Service Representative

Barry H. Puckett

**** ****** ***** • Cary, NC ***11

919-***-**** Cell • 919-***-**** Home

Email: ************@*****.***

SUMMARY

Experienced Electronics Technician with valuable experience building to engineering specifications, installing,

servicing and repairing multiple types and brands of electronic equipment

• Proven ability to build and test electronic equipment to engineering specifications

• Detail oriented

• Effective at prioritizing workload, meeting shipment dates and customer delivery dates

• Successful when interfacing with engineering and shipping departments

• Ability to assemble and repair production products

PROFESSIONAL EXPERIENCE

Digital Recorders (A Division of Clever Devices LTD)

Durham, NC 2005 -

2014

Production Technician

Provided product assembly, test and support for Digital Recorders and Clever Devices products

• Assembled and tested final assemblies and subassemblies for transfer to stock or shipment to customers

• Tested and programmed various products

• Reported and documented rejected components

• Repaired various products

• Packaged and reported completed products

• Products included:

Vehicle logic units, operator control units, GPS receivers, GPRS modems, passenger advisory signs,

cameras and hands free microphones

Imagistics International, Inc.

Morrisville, NC

2002 - 2005

Customer Service Representative

Provided field service support for office imaging equipment in the Raleigh, Durham and Research Triangle Park

area, which included technical support, customer relations, territory management and administrative reports

• Installed, tested and repaired various brands of office imaging equipment at the client location

• Interfaced with the customer, prioritized workload and completed administrative documentation

• Ordered and maintained parts inventory

• Achieved a high customer satisfaction rating

• Worked within a team network to share technical expertise

Barry Puckett, ************@*****.***

ALLTEL Communications Products, Inc.

Morrisville, NC

2001 - 2002

Service Technician

Processed cell phones returned to ALLTEL from market locations, which included test, repair and reconditioning

• Analyzed phones for functional abnormalities and substandard cosmetic appearance

• Identified technical malfunctions as a quality control measure

• Reconditioned telephones, which included replacing all broken and worn components

• Tracked parts and repair process in two databases for inventory and warranty purposes

Danka Office Imaging Company

Raleigh, NC 1993 -

2001

Field Engineer

Provided field service support for office imaging equipment in the Raleigh, Durham, Research Triangle Park area

which included technical support, customer relations, territory management and administrative reports

• Installed, tested and repaired various brands of office imaging equipment at the client location

• Interfaced with the customer, prioritized workload and completed administrative documentation

• Ordered and maintained parts inventory

Carolina Power & Light Company

Raleigh, NC 1982 -

1993

Sr. Telecommunications Technician

Worked as a telecommunications technician providing technical support system wide

• Installed telecommunications equipment, which included radio, telephone, alarm and fiber optic

equipment to company manufacturer’s and engineering specifications

• Maintained and repaired telecommunications equipment system-wide. Equipment serviced included:

Digital Telephone PABX’s

Digital Multiplex

VHF and UHF Radio (fixed, mobile, and alarm) Systems

Digital Cross-Connect

Modems and Data Processing

Fiber Optic

Telco-signaling

Telephone, Fiber Optic and RF Cabling

NAP Consumer Electronics (formerly GTE Sylvania)

Smithfield, NC 1973 -

1982

Electronics Technician

Built and maintained test equipment to be used in the manufacture of consumer electronic products

• Worked in engineering lab building test equipment used in the production of televisions and stereos

• Maintained and repaired test equipment on production lines

MILITARY SERIVCE

U. S. Navy – Honorable Discharge

Aircraft Electrician/Rescue Air Crewman

Serviced and maintained various aircraft systems on jet helicopters. Flew as a rescue air crewman

EDUCATION/TRAINING

• Wake Technical Community College

AAS Electronics Engineering Technology

Diploma – Radio/TV Servicing

• CP&L’s Craft and Technical Development Program

• Rockwell International - 370 DCS Training Program

• Racal-Milgo Technical Services – Data Comm/Omnimode Training

• GE Mobile Communications – MVS/Delta training

• Harris 20-20 INS Telephone Switch Training

• Central Carolina Community College – Transmission Fundamentals

• dex – Certification on various models of Facsimile Equipment

• Canon – Certification on various models of Facsimile Equipment

• Konica – Certification on various models of Photocopy Equipment

• U. S. Navy – “Class A” Aviation Electrician School

• Kaman Aircraft Systems

• Imagistic (formerly Pitney Bowes) – Certification on various models of photocopy and facsimile equipment

(Konica-Minolta, Panasonic, Minolta, Muratec and Mita)

Barry Puckett, ************@*****.***

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