Quality Assurance Staff

O live H adaway-Gibbs, L MSW

**** **** **** ******, ********, NY 11210

646-***-**** ******@*******.***

E xecutive Clinical D i rector 2/2013-

t o P resent

B K Psychotherapy/ Mental Health T reatment Center

Oversees the organizations’ (6) six operating sites in the five New York City

Boroughs and maintains its profitability by providing excellent service

• Working with the Director and senior staff to establish and/or refine office

policy to ensure that Bk and Advanced Psychotherapy goals and objectives

a re achieved

• Ensuring that legislative and Client-related activities are synchronized and

compatible with the Insurance Companies, in conjunction with the with the

educators role, identifies the need of the staff and submit reports base on

outcomes

• Ini tiate and participate in community outreach at least every two weeks

• Develops, implement and evaluation all clinical operations

• Collaborate with managerial staff and Chief Executive Director to ensure

t here is coordination of services in seven sites

• Responsible for over sight, supervision and quality assurance of all mental

AOD clinical services including both record keeping and direct services.

• Working directly with the Chief Executive Director and senior leadership to

a ttend to the overall administration of this organization, including but not

l imi ted to: legislative affairs, public and in tergovernmental matters, press

and communication, contracting and procurement, strategic initiatives and

E EO issues

• Serving as liaison to staff, other government entities and the general public

and guide the Director in decisions affecting major policy and procedural

changes.

• Representing the Chief Executive Director at inter-agency meetings as

necessary

• Promoting coordination of Bk and Advanced Psychotherapy activities with

other organizations through signed Memorandum of Understanding through

Social Services Organizations, academic institutions and professional

community organizations.

• Supervises the Clinical Directors and Therapists’ patients to ensure

t reatment plans are designed for a continuum of clinical services to improve

t he quality of lives

• Supervises all staff members .i.e. Psychiat rists, therapists, supervisors and

quality assurance team

• Performs all intakes and formulate assessment, diagnosis, case assignment

and conducts psychotherapy for patients diagnosed with Axis 1, 11, 111, and

1V

• Responsible for hiring, evaluation, discipline and fi r ing and, other d uties

such as payroll, benefits, scheduling, t ravel and budgeting

• Responsible for developing policies and procedures that help the organization

• Maintains compliance with industry standards and health care laws and

regulations

• Provides t raining to staff members of the facility so that they can adhere

to policies and procedures in the daily performance of their jobs.

• Developed the Employee Handbook and Manual to ensure mission

s tatement is conceptualized for successful operation

• Facilitates meetings with business leaders forming collaboration to

expand services

A djunct P rofessor 2/7/2005

t o P resent

Touro College/Psychology Depa r tment (Pa r t T ime)

• Teaches classes in the Psychology and Human Services Department: Human

Sexuality, Child Psychology, Case Management 1 & 2, In t roduction to Social

Work and Social Welfare; General Survey Psychology, Psychology-Exceptional

Child, Counseling Substance Abuse Addictive Behaviors and Techniques,

D rug and Behavior; Theories of Family Counseling, Psychology of Minority

Families, Developmental Psychology, Child and Adolescent Psychology, Social

Psychology, General Survey Mental Health, In t roduction to Social Work, The

Psychological and Social Aspects of Families with Children with Disabilities,

Behavior Management of Adolescent and Adults and Health Psychology

• Prepares courses syllabi for each course assigned, midterm and final

examinations

• Observes and evaluate part time and full t ime faculty

• Provide career guidance and resources to those students graduating and

seeking expertise to soar ahead

P rogram D i rector- St Nicholas Family Life Support P reventive

8/7/2000 to 5/31/2011

• Clinically and Administratively direct the overall preventive service

department, situate agency and program objectives, analyzing social

conditions within the community, make decisions related to what services

w ill be provided, set up program organizational structure and secure funds

for the preventive agency’s operation

• Managed program’s budget and collaborated with the fiscal manager to

ensure that expenditures are in compliance with Administration for Children

Services policies and objectives.

• Provided weekly individual supervision to supervisors and the MSW Case

P lanners; recruit and t rain to staff on ACS policies, coach supervisors to

u nderstand and implement best case practice; provided clinical supervision to

M SW and BSW students in tern from Lehman College, TOURO College,

Fordham University

• Developed policies and procedures that advance the program’s production and

f undamentally supports the conceptualization of program’s expectations

• Developed and implemented quality assurance measures: Including monthly

reviews of 105 charts case, and prepare performance evaluations for student

i nterns and the program’s staff, assessed the potential for promotion and

i dentify areas for staff development, probationary periods and or make

requests for termination.

• Developed eight new service components such as: The Transactional

Perspective Group for parent child ages 6-10; African Women Support Group;

Positive Parenting/English and Spanish; Anger management; Nut ri tion and

Health Care, Financial li teracy; teen formative group services and specialized

educational enrichment program provided by the Kumon Program

• Facilitated monthly conferences organizations and services providers that

developed formal linkages i.e. Universities, Medical Providers and staff

meetings, family team conferences, and clinical counseling sessions with

families in the home and office and provide supervised visitations meetings

• Provided complete supervision to staff of 130 in the absence of the Chief

E xecutive Officer, participates in agency planning meetings to coordinate the

annual women’s conference and other community organizing projects and

work successfully on all programs and projects mentioned below

• Ut ilized the Structural Family Treatment, Family Functional Therapy and

M ul ti Systemic Therapy, Task Centered Approach and Client Centered

T heory based

Manager- I nfant Mo r tality Reduction I n itiative/N MPP

• This program is a Department of Health Ini tiative to work with pregnant and

parenting parents with children age one too fundamentally to live past their

f i rst birthday Managing staff and student in tern in promoting the public

p roject, approving resources, providing t raining and staff development

regarding Smoking Cessation, Prevention of SIDS, Safe Sex and the

i mportance of Breast Feeding

• This service was and continues to be an instrumental factor in reducing the

i nfant mortality rate. Additional tasks were to assess the participants for

post partum depression and other mental health service need. Children over

t he ages of 5 were also screened and assessed for creative services such as art

t herapy and t ransactional perspective group work services

Creative D i rector- N M PP/Child Welfare Fund Public I nformation

C ampaign; and Parent Support Group-- concur rent position /5-year

contract ended 2007

This project was designed to promote advocacy and campaign management within

t he St Nicholas Houses to eliminate child abuse and neglect. I ts basic design was in

accordance with the primary preventive model.

• Coached student interns to learn the work of community advocacy in

p romoting public information media on the prevention of child abuse and

neglect through the program in tense outreach campaigns;

• Developed resources in Central Harlem primarily in the St. Nicholas Housing

Development, managed the outreach team and provide guidance to the

Parent Support Group.

• Screened and assessed applicants for this project for acceptance preventive

services were accurate.

Managing D i rector – N M PP Sta rt Right Coalition I mmunization P roject--

concur rent position

Secondary preventive services model in accordance with the medical model, the

p roject’s objectives were to reassure over a 6 year period that 3,000 children received

i mmunization and were up to date. 7-year contract ended

• Trained the Parent Advocate/student in tern to conceptualize program design

for implementation

• Under the direct supervision of the Program Director, the Parent

A dvocate/student intern established and maintained a database

Managing D i rector- Casey Foundation- concur rent position

Working with a diverse population of clients, a community needs assessment proved

t hat the families would greatly benefit from the Parent to Parent Model.4-year

p roject ended 2007

• Created the project, and negotiated the terms and agreement described in the

contract to teach parents the importance of Community Leadership, Advocacy

S kills and Financial L i teracy

• Provided general supervision to the facilitators and exercised conventional

leadership to create a model of service that would garner stellar results.

C AMBA

D i rector of Social Services 5/7/2012

t o 11/7/2013

Responsible for managing the case management, housing, employment and

administrative staff of CAMBA and provided initial contact in terviews with families

referred to the shelter by DHS

Provided crisis intervention services to resident and supervised staff and provides

support. Required some early evening and occasional weekend hours; Supervisory

Responsibilities:

Assessed job performance and complete annual evaluations.

M aintained and oversee documentation of charts for compliance with regulatory

agencies.

Completed reports as necessary for DHS,

Conducted regularly with Supervisor of Case Management and Case Managers and

scheduled regular case conferences and case reviews.

Identified learning needs of staff and develop t rainings as needed.

Met with Director weekly regarding staff problems and/or needs.

P rovided supervision (individual and group) to unit staff on a weekly basis

Assisted in the development of program activities for residents that include weekly

support groups and recreational activities.

Collaborated with shelters and other program coordinators to develop and integrate

p rogramming to effectively t reat the patients

M aintained and regulated and on-going relationships with community

organizations and professionals and represented the agency at various meetings

and workshops on specific projects related to the agencies mission and programs.

Accomplishments

Created and directed the African Proposal to expand the current Administration for

Children Services Preventive Program and successfully developed the following

p roposals: Kids Etcetera- Universal Pre-K, Casey Foundation Parent to Parent

I ni tiative, Administration for Children Childcare/Great Oaks Elementary, New York

U rban League Administration for Children Preventive Program; conduct Adjunct

Faculty observation/evaluation and create course outlines/curricula for 16 courses

for TOURO College

Other Positions held: New York Urban League-Case Planner, Administrative

Supervisor and Program Director; Church Avenue Merchant’s Block Association-

Substance Abuse counselor; and Covenant House Girl’s Group Home-Youth

Specialist

I n te rnships: Park Avenue Shelter for Homeless Women; Young Adult Institu te,

Jewish Board-Mental Health/Preventive Services and New York Urban League

Family Services

T rainings and Certificates

• Fordham University- Sex Offenders-4 weeks/Certificate, Child Abuse and

Neglect Identification and Treatment, Making the Shift from Clinical to

A dministrative Management/Certificate, The Legal Aspect of Permanency

P lanning

• Federation Welfare and Protestant Agencies-Proposal Development, Strategic

P lanning for Non-For-Profit Organization/Certificate

• Good Shepherd Human Services Workshops-Supervision, Middle

M anagement, Domestic Violence, Play Therapy, Parenting Journey,

Substance Abuse In terventions, How to Implement Supervised

V isitations/Certificate; Victims Service- Domestic Violence-Identification,

I n tervention and the Treatment Process-5 weeks

• Adelphi University- Certified Field Supervisor to work with students

s tudying to advance in Social Work

• Certificate in non-for profit leaders program/Fordham University 21 hours-

10/30/10-11/13/10

S kills

• Team Building/Program management

• Policy Analysis and Grant wri ting

• Career Guidance/ Peer Evaluation of Faculty

• Computer –word, outlook & excel

• Leadership Development

• Commit tee Development

• Supervision and Staff Management

Education

M asters Degree in Social Work –Fordham University - Advanced Standing Program

New York

Bachelors in Social Work –Adelphi University

New York

Board Member-NMPP –OFCS Home Visiting Program/BABY STEP S

R eferences w ill be fu rnish upon request

Contact this candidate