IT desktop suport
Resume:
Thomas House
New Albany, IN 47150
************@*****.***
Summary
Seeking a challenging and rewarding position where I can utilize my technical and leadership skills.
Education
Bachelor of Science in Informatics
Cognate: Digital Media
Indiana University Southeast - New Albany, IN
Related Work Experience
Undergraduate Research Assistant
Bioinformatics Research Group, Indiana University Southeast - Director: Dr. Sridhar Ramachandran
www.ius.edu/sriramac/birg September 2007 – December 2011
IT Skill Set
• Adobe: Photoshop CS4/5, Illustrator CS5, InDesign CS5, Premiere Pro CS5, HCI, Java, Microsoft
Office 2007/2010/2013, SQL, XML
• Proficient in Windows and Macintosh
• Experience with Citrix and Active Directory
• Experience with Cerner applications in the healthcare field
Accomplishments
• Achieved the rank of Eagle Scout
• Presented at ASEE Conference in Grand Rapids, MI (see below)
• Awarded the Student Development Travel Grant
Scholarly Activities
• S. Ramachandran, T.N. Parnell and T.D. House “Using Popular Culture as a Pedagogical Tool to
Teach Social Informatics Concepts”, submitted to the American Society for Engineering Education
NCS Conference, Grand Rapids, MI, April 3-4, 2009
• Dean’s List for high academic achievement at IUS-Fall 2010 and Spring 2011
• Inducted into the Informatics Honor Society at Indiana University Southeast
Volunteer Work
• Photographer at the Harvest Homecoming Festival in New Albany, IN 2014
Thomas House
3625 Gray Fox Dr.
New Albany, IN 47150
************@*****.***
Job Experience
Advanced Business Solutions, IT Contractor, September 2013 – November 2014
• Contracted through the Catholic Health Initiative/KentuckyOne Health
• Diagnose and troubleshooting with users computers
• Virus and spyware removals, system cleanups, and software or OS reinstallations, using
MalwareBytes, and Avast Antivirus
• Data backup and restoration
• Perform various customer service tasks
• Replace damaged hardware components
• Migration tasks from Windows XP to Windows 7
• Deploy and install pre-imaged workstations, verify correct functionality
• Load software and OS images onto workstations
• PC troubleshooting and support, hardware diagnostics and repair
• Gathered old equipment for lease return, recorded its information and sent it back
Dick’s Sporting Goods, Sales Associate and Cashier, January 2004 - Present
• Assist customers, stock products, clean at end of day, restock the product that is out of place, clean
counters, vacuum and do a thorough gun count
• Cashed out customers, help with customer service issues
• Handle money daily, responsible for daily cash transactions and balancing drawer
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