Customer Service Representative

Beverly A. Green

*** ******** **** ***** • Summerville SC 29485

843-***-**** C • *****@***.***

Profile

With twenty two years experiences skilled in analyzing and solving problems within a constantly

changing work environment featuring expertise within Tax Collections, Medical, Judicial and Legal

Environments. Other major skills include:

Administrative Support Accounting/Bookkeeping

Typing & Word Accounts Payable, Payroll

Processing

Data Entry, Balancing, Reconciling,

Documentation Reporting

Customer Service Purchasing, Supply, Inventory

Professional Experience

YORK COUNTY GOVERNMENT, YORK, SC, 02/2013 – PRESENT

TAX COLLECTION CLERK II

Collect large volumes of monetary and process real and personal property tax payments; respond

to taxpayer inquiries.

Report vehicle tax payments and insurance information to the S.C. Department of Motor Vehicle;

respond to taxpayer inquiries regarding DMV tags and decals.

In accordance with pursue collection of delinquent property taxes through notification,

advertisement and auction of delinquent property for collection of taxes, penalties and costs.

Register new customers for York County water/sewer service; process all payments for

water/sewer service

HEALTHSOUTH REHABILITATION HOSPITAL OF CHARLESTON, Charleston, SC, 08/2007 – 08/2012

(Employee performed cross-functional responsibilities within multiple areas.)

Customer Service Representative & Data Entry Clerk

Answered large volume of incoming calls; performed data entry for processing of patient

billing; balanced charge tickets to computerized printouts; reconciled daily payment logs to

posted cash receipts; filed charge sheets and printed end-of day reports.

Updated patient information board and daily census sheet; processed physician orders,

Kardex and treatment sheets, daily lab and STAT lab results; and posted business office charges.

Purchasing Management

Established and maintained inventory par levels based on historical data and input from

managers and department heads; coded and completed all purchase orders into SmartSystem;

worked with and utilized purchasing and inventory software database.

Ensured that all supplies were available and stocked to meet individual department needs;

and forwarded packing slips/invoices to accounts payable.

CITY OF GOOSE CREEK MUNICIPAL COURT, Goose Creek, SC, 06/1999 – 08/2007

(Employee provided administrative/judicial and customer service operational support to the City of

Goose Creek’s Clerk of Court, 3 Municipal Court Judges, the Police Department, and the general

public.)

Court Clerk – Administrative Department

Processed, recorded and managed court records related to law enforcement, legal and

judicial activities (bench warrants, traffic citations, driver’s licenses, etc.).

Assisted the general public with inquiries; collected and accounted for monies for fines

and fees; and balanced money drawer.

Assisted with preparations for jury trials; sent letters to jurors, attorneys, and

officers/defendants; and transcribed Court appeals’ proceedings.

Supported Clerk of Court in training, coaching, supervising, and overseeing 2 court clerk

associates, as well as managing operational activities in her absence.

Recipient of Employee of the Year Award, 2001.

Contributed to handling/processing over 15,000 traffic tickets and warrants for 2006.

(Continued)

BERKELEY COUNTY SUMMARY COURT, Moncks Corner, SC, 11/1994 – 06/1999

(Employee provided team administrative/judicial, bond hearing/small claims, records management, and

customer service support to the Court’s Chief Judge, 11 Magistrates, the Sheriff’s Office, and the general

public.)

Court Clerk/Bond Hearing Specialist

Prepared Court summons/documents; collected and recorded receipt of bond hearing and

small claims filing fees; prepared and maintained Court dockets; scheduled jury trial days;

processed eviction notices, Claim and Delivery summons, public sale applications, etc.

Cross-trained to provide support the magistrate’s civil courts in Berkeley County;

processed Restraining Orders, Emergency Order for Protection, Arrest Warrants, etc.

Education and Training

Bachelor of Science in Business Administration/Management

Limestone College, Gaffney, SC, 2008

Certificate, State of South Carolina Notary Public, Columbia, SC, 2006 expires May 2016

Certificate, NCIC, National Crime Investigator Center, 2002.

Computer proficiencies include Windows and Microsoft Office Suite (MS Word, Excel, Outlook, and

some PowerPoint, Incode, SmartSystem and Copy Docket software, QS1 software, ESRI for GIS

Software).

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