Customer Service Sales

WILLIAM J. WALLACE Shavertown, PA *****

Phone/Text: 570-***-****

Email: *******@*****.***

PROFESSIONAL EXPERIENCE:

Grocery Manager - Weis Markets Region 1/District 2 (Current)

Weis Markets, a premier regional supermarket chain employing 18,000 associates thru out 165 stores in five states, including

Pennsylvania.

Duties include supervising all associates in the Grocery Department, Center Store & Front end.

I manage the non-perishable inventories by tracking weekly sales reports and order products so as to meet customers'

requirements and the company’s gross profit goals.

I schedule all grocery, dairy, frozen, DSD and Receiving associates as well as oversee their training & e valuate their work. I

reward and recognize their performance and delegate their work assignments in a manner that most effectively utilizes their

talents and abilities while maximizing profits. I also plan and schedule the workloads for the work shifts.

Develop and implement merchandising plans, including creating attractive displays, new item merchandising, sale items and

promotional tie-ins, in order to meet the sales and profit objectives of the store & departments. I am responsible for proper

backroom inventory levels. I prepare, maintain and track records to calculate gross monthly profits according to company

guidelines.

Control department costs by monitoring and improving operations and practices as needed, by controlling man -hours & by

reducing losses due to shrinkage and pilferage. I also direct, oversee, and evaluate the training of all non -perishable

associates in order to reduce and control turnover, promote more efficient operations and to provide better control over labo r

costs.

Develop and maintain communication with the other departments in the store in order to devise marketing plans which will help

to meet the financial objectives of the store. I identify areas in grocery and other departments in the store where improveme nts

in customer service are required, then implement changes and procedures to address these needs. I also maintain and

oversee accurate department records on all important matters, including associate performance and discipline, sales plans

and store financials.

Lakeside (1996-2014) National/International Custom Marine & Auto Facility (LakesideRestorations.com)

A high end Custom marine & Auto facility with brands such as Donzi Marine, Mercruiser, Volvo -Penta, Indmar, Procharger, Whipple

superchargers and more. Specializing in high end marine & auto customization, restoration, manufacturing, sales and service.

Director of Operations ( 2005-2014)

Duties included controlling, overseeing and participating in all aspects of the Sale of vehicle/marine Parts, Distribution,

Fabrication & Customization both on a national and international level in a manufacturing environment.

Oversee new and used boat/brokerage sales & financing.

I am responsible for quality assurance along with coordinating, tracking and purchasing of vehicle/marine parts and distribution

within the operating budget to insure profitability along with maintaining financial records.

I worked closely with vendors in order to insure order fulfillment, inventory control, scheduling, pricing in addition to

guaranteeing shipment of all products and materials in a timely manner.

Hands on expertise in all facets of wood and fiberglass restorations, any and all upholstery, repairs and diagnostics at the

facility by offering leadership and training along with b eing a team player.

My education, work experience and technical background has enabled me to be very proficient and highly skilled in being able

to think outside of the box when it comes to diagnosing, modifying, repairing electrical & mechanical problem s in a fast paced

environment. I take an active role in building and maintaining the highest level of customer service by meeting the customer’ s

needs and requests while keeping them informed from start to finish along with supervising and motivating the e mployees to

work in a collaborative team environment..

Human Resource Manager (2002-2005)

As Human Resource Manager I originated and lead Human Resource practices and objectives that provided an employee -

oriented high performance culture that emphasized empowerment, quality, productivity, standards, goal attainment,

recruitment and ongoing development of a superior workforce.

I was responsible for the development of processes and metrics that supported the achievement of the organization's

business goals. I also coordinated the implementation of people-related services, employee safety, welfare, benefits

administration and health policies in addition to assisting and advising company managers about any Human Resources

issues.

Marketing Associate (1999-2002)

Due to my knowledge, education and understanding of e -commerce sites and the ability to create and maintain websites

enabled me to be able to boost sales and revenue by being able to buy and sell products or services over the internet and

other computer networks.

Proficient in creating and implementing successful online marketing social media programs, including paid search marketing

and advertising such as Google Ad words & Analytics for accurate website traffic patterns and trends and banner ads.

I am also skilled in email marketing campaigns along with search engine optimization to increase visibility and ultimately

increase profit margins in addition to keeping good online public relations. In addition, I organized promotional sponsored

events for the company while working with other companies to execute community events.

Warehouse Inventory Specialist (1996-1999)

I performed a variety of routine shipping, receiving and production tasks. Shipping tasks include picking, packaging and

shipment of orders. Receiving tasks include loading and unloading truck shipments and stocking the warehouse shelves.

Production tasks include material handling, machine operation, labeling and packaging of product.

I also was responsible for diagnostics & repairs when an interruption in production occurred due to a mechanical or electrical

error.

Century 21 (Commercial & Residential Realtor - Current - PT)

Over the years as a Real Estate Agent, I am involved in the renting, leasing, buying or selling of prope rty for clients both residential,

commercial and undeveloped lots for the buyer or seller.

I perform duties, such as studying property listings, CMA's, interviewing prospective clients, accompany clients to property

site, discuss the conditions of sale, and draw up real estate contracts. As an agent I keep up to date with training so as to

have the knowledge of relevant market conditions, mortgage financing, home inspections and state or national real estate law

to effectively represent buyers and sellers in the market place. As an agent language and negotiation ability are paramount to

creating and maintaining complex deals in addition to knowing all the laws and resources available to you in order to be

proficient in completing a real estate transaction from start to finish.

Insalaco's Supermarket (Cashier/Front End & Grocery 1992-1996 PT)

While attending high school and throughout some of my collegiate years I was employed by Insalaco's Supermarket . As a

grocery store cashier my main duties included scanning or typing the price of various goods bought by the customer into the

register computer, handling customers’ payments, complaints, issue refunds and readying the cash and checks for deposit in

the bank. I also was responsible for ensuring that the amount of money in the cash register is equal to the number of sales

done in a day. On occasion I would also stock shelves when needed.

Master Diagnostician (Motorworld & WVM - 1992-1996)

While in HS and college I was employed by the above companies. I apprenticed and/or worked at the above companies in

order to learn a more hands on approach in the automotive technical field. Additional factory education and certifications

helped me to expand my knowledge in order for me to become a more diverse, valuable and profitable employee while

reaching my professional and educational goals .

Education and Credentials:

- AUT Technology & Engineering Degree

- Specialized Degrees/Certifications/Classes: Business Management, Electronics, Lean Six Sigma, Online Marketing & Customer

Relations

- College Preparatory (HS)

- Inventory Control & Monitoring Systems: Dax/Demand Analytx, Next Manager System & Collection System, Kryus, Retalix

- HR Management Systems: Kronos, Stepss

- A.S.E. Master Certification & A.S.E. Refrigerant Certification

-MIG & TIG Welding (Aluminum, Steel & Stainless)

- CPR Certified (Adult, Child & Infant)

- PA USCG-P License & US Coast Guard Auxiliary Skill & Seamanship License

- Penn Dot Class 5 S.I. License & Forklift Certification/License

- EPA Rule 40Pt 63 Certified & DOT Certified

- General Motors Systems Certifications: Specialized Electronics, ABS, Transmissions, Steering & Suspension, Fuel Injection &

Ignition.

- Factory Training: General Motors, Ford, Chrysler, Mercedes Benz, Volkswagen, Porsche, Audi, Volvo & Mercruiser

- Security Metrics PCI Certified & Compliant

- Licensed Realtor (Commercial & Residential)

Technical Skills:

- CBO/CGO ordering & inventory control systems

-Telecommunications/VOIP knowledge

- MS Windows Based Computer IT, Networking and IP set up experience

- Programs: Word, Excel, Access, Publisher, WordPerfect, Adobe PDF, Dreamweaver, Vegas, PowerPoint, AutoCad, QuickBooks,

ADP, LightSpeed, Mecury Marine Midas, Volvo -Penta EPC

- Languages, Coding & Web Design: HTML, PHTML, JSP, ASP PHP, CSS, E-Commerce, MySQL, Flash

- Operating Systems: All Windows Platforms, Android, Linux, Apache & Mac OS’s

- Social Media: Create and Implement successful social media programs including paid search marketing and advertising such as

Google Ad words & Analytics, Overture, Microsoft b -central, Banner Ads, SEO and custom email marketing campaigns.

Interests and Special Skills:

- Languages: English (fluent), Spanish (Beginner Level), currently enrolled in a Spanish language course to become fluent

- Current/Past Clubs & Organizations: ACBS, PCOA, NJPC, FPC, Drama, Chess, Ski & BSA

-Volunteered: Organizations such as Feed a Friend & participated misc fund raisers thru club organizations.

Contact this candidate