Customer Service Sales

CURRICULAM VITAE

RAJEEV SRIVASTAVA

Jai Parbha Nagar, Majholiya Road

Distt: - Muzaffarpur

Mobile No.:930-***-****

Email ID - **************@*****.***

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SERVICE OPERATIONS MANAGEMENT PROFESSIONAL

Strong track record of exceeding performance benchmarks throughout the

career span

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PROFILE

. Diligent & sincere professional, with experience of 5+ years in handling

overall servicing operations for complete range of Electronics including

Air Conditioners, Refrigerators and Washing Machines CTV & DTV etc.

. Expertise in Customer Service Functions, Overhauling, Repairing and

Servicing of electronic products, Periodical Maintenance, Fault finding,

Trouble shooting, Estimation & Final Inspection

. Proficient in optimizing consumption of spares and energy by observing

correct operational parameters and application of proper repair

technology

. Proactive and customer focused professional with demonstrated skills in

streamlining customer services function by designing innovative systems

and processes to generate high value propositions for the customers

. Highly organized with demonstrated acumen to implement systems and

procedures for enhanced business operations; adept in coordinating with

Service Engineers thereby ensuring excellent customer support and

servicing

. Adept in mapping customer satisfaction and drawing vital inputs to

realign strategies to achieve customer delight and tacking market

dynamics and initiating reinforcements to neutralize competitors' moves

Key Competencies

( Operation and Maintenance ( Preventive Maintenance (

Spares Management

( Over hauling ( Breakdown Solutions ( Analytical

skills

( Energy Conservation ( Training & Development

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Professional Employment Synopsis

Employer From Date To Date

Sri Enterprises (Whirlpool India Jan 2013 Till Date

Pvt. Ltd.)

Samsung India Electronic Pvt June 2011 Nov 2012.

Ltd. Ranchi

Sky Enterprises, Muzaffarpur April 2008 May 2011

PROFESSIONAL EXPERIENCE

Sri Enterprises, Muzaffarpur, Bihar Jan 2013 to Till

Date

Sales coordinator

Working As a Sales coordinator in Whirlpool India Pvt.Ltd. Bihar. (Under

North Bihar Distributor). Joined At Jan 2013 To Till Date.

. Focusing mostly on managing schedules and the distribution of any sales

documentation.

. Prepares and then follows up on any sales quotations made for clients,

negotiating terms with the client at a cost best suited for them.

. Work closely with the Sales team to assess the progress of the department

and develop Sales strategy accordingly.

. Preparing all documents related of sales and reporting ASM & BM.

SAMSUNG INDIA ELECTRONICS PVT LTD, RANCHI, JHARKHAND, June 2011 to

Nov 2012.

Branch Co-ordinator

Working as a Branch Service Coordinator Samsung India Electronic Pvt.Ltd,

Ranchi, Jharkhand Joined at June 2011 To Nov 2012.

. Providing end to end System support to a team of 36 Service Centre (10

CE, HA + 26 Mobile).

. Daily Tracking Open calls from Service Centre wise.

. Preparing technical reports as well as arranging parts from local

warehouse.

. Involved in reconciliation and managing KPI Achievement.

. Handling customer relations aspect & interfacing with the customers in

order to understand their requirements & subsequent repairs.

. Planning job work and target setting of workshop associates to achieve

optimum job accomplishment and maximize customer satisfaction

. Using methods for increasing productivity and improving service workflow

by scheduling customer appointments, troubleshooting technical problems,

and locating service information and parts

. Achieving high level of customer satisfaction by ensuring adherence to

service quality standards and norms. Identified training needs &

conducted need based training programs for developing multi skilled teams

. Exposing technician on to various level of training and ensure all

technician are Trained/ Certified

. Making Report and Submit All Refund / Replacement.

Sky Enterprises, Muzaffarpur, Bihar.

April 2008 to May 2011

Back Officer

Working as a Back officer in Tata Sky, Muzaffarpur {Sky Enterprises} in ISP

Service Center I Have to look all calls and updates it on Seibel Joined at

April 2008 To May 2011.

.

. Daily Tracking Open calls from Service Location wise.

. Making DSR on daily basis.

. Preparation of All Report Related to MIS.

. Service network mapping of Pin Codes and justification of call loads for

the Franchisees and SSDs.

. Planning SLA (Service Level Adherence) and TAT for Service and

Installation Calls.

. Technical Support for CSD

. Quality checks for Field Customer Service Engineer

. Implement service promotion programs.

Academic Qualifications

. B.A. (Pass) 2010

From Chapra.

. Higher Secondary (12th) 2007

Bihar Board, Patna

. High School (10th) 2003

Bihar Board, Patna

Skills

Operating System : Windows Server 2003/XP/Vista

Applications Known : MS Word, MS Excel, MS

PowerPoint, Email

Online

Activities on Internet etc.

Computer Diploma Course : One year Diploma Course "DCA" from

Ankur ComputreTraining Centre,

Muzaffarpur, Bihar.

Key Competencies

. Ability to identify related critical issues.

. High ability of working in crunch conditions.

. Possessing a keen desire to learn and willing to take challenges.

Personal Details

Date of Birth : 14th April, 1988

Nationality : Indian

Religious : Hindu

Marital Status : Unmarried

Current salary : 2.50 lac yearly

Accepted Salary : As Per Company Standered

Dated: Rajeev Srivastava

Place:

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