Customer Service Sales
Resume:
Road
KOLK
ATA
Pin Code-******
West Bengal, India
Phone:- 983*******
NILESH KUMAR SINGH
Career Objective:-
Seeking a challenging position to utilize my skills and abilities which
offers a professional growth while being resourceful, innovative and
flexible.
Professional Experience:-
Anupam Technologies pvt Ltd. (From 15 th may 2013 to till date)
Position: - Quality Analyst
Role:
. Quality check and auditing calls for offshore clients.
.Preparing audit reports
. Setting and meeting goals and deadlines.
. Implementing procedures to improve productivity and quality.
. Conducting training/feedback sessions.
Fusion BPO Services (From 9th April 2012 to 15 th may 2013)
Position: - Quality Analyst
Role:
. Quality check and auditing calls for offshore clients.
.Preparing audit reports
. Setting and meeting goals and deadlines.
. Implementing procedures to improve productivity and quality.
. Conducting training/feedback sessions.
. Handling clients requests.
HDFC Bank Ltd (Off role - ADFC PVT LTD), Kolkata (2nd April 2008 - 31st
August 2011
Position: - Personal Banker
Role:
Acquiring, growing and deepening Priority Banking customer relationships
through effective relationship management
Focus on the analysis and satisfaction of Priority Customers' financial as
well as investment needs and objectives.
To provide the face of the Bank to the highest net worth customers of the
Bank.
Key Responsibility:
Build and deepen relationships with existing Priority Customers to achieve
increase in share of wallet and revenues.
Provide professional customer service to achieve a high percentage of
customer satisfaction and retention.
Manage the portfolio to de-risk against attrition and achieve stability of
book.
Have complete knowledge of the customer base in terms of the profile,
demographics & psychographics and assets in the Bank and in other places.
Serve as the one-point contact to the High Net Worth customers of the Bank
Preparing and sending reports of the customers
Sales:
Generate new business to achieve defined targets in terms of no. of
customers, volumes and revenue for the segment
Achieve the Targets set in terms of product mix
Induction of all new customers brought in by the Branches & Direct Sales
team.
Achieve "best in class" productivity in order to maximize the efficacy of
the sales process.
Achieve the budgeted cross sell targets.
Aggressive Sales call plans to acquire large prospective customers through
referrals.
Sales MIS:
Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business
done, etc.)
Aegis BPO Pvt Ltd (5th October 2007 - 15th March 2008)
Position: - Customer Care Executive. (TTSL Front End)
Role:
. Taking inbound calls of Tata Indicom customers and resolve their queries
and register complaints.
E2E Serwiz Solution (16th January 2007 - 31st August 2007)
Position: - Customer Care Executive. (TTSL Backend)
Role:
. Solving complaints raised by front end customer care people.
. Activation of new Connection.
. Confirming customers about their complaints being resolved.
Educational Qualifications:-
Name of Exam Board / University Year of Exam
B.Com K.D College commerce 2003
Midnapur, Vidyasagar
University
H.S(+2) K.V. A.F.Salua, Central 2000
Board of Secondary Education
Matriculation K.V.I.I.T KGP School, 1998
Central Board of Secondary
Education
Language Proficiency:-
Language Read Write Speak
English
Hindi
Bengali
Skills:-
Well versed with Windows, MSWord, Excel, PowerPoint and Internet
Applications.
2 years Diploma in E-Commerce done from NIIT in the year 2005.
Diploma in Financial Accounting done with specialization in Tally, Java,
VB, SQL Server, HTML, XML, and Ms Office etc.
Achievements:-
Awarded Phone Banking Ratna for consecutive two months.
Promoted to HNW Customer Relationship team for excellent performance.
Personal details:-
Fathers Name Mr. Ranjit Singh
Date of Birth 01.01.1983
Address Q. NO. - G-119, IIT Campus, P.O-IIT Kharagpur, Dist-
Midnapur (West Bengal), PIN -
721302
Phone No. 983*******
Mail id. *****.*****@*****.***
My Strengths:-
Good communications skills, hard working, patient attitude and like taking
responsibilities.
Innate confidence that I will never let my superiors down as far as work is
related.
Have a global mindset to work in a knowledge sharing and team oriented
environment.
Passion for continuous learning and personal growth.
Highly motivated and driven, with strong desire to excel.
Date:
Contact this candidate