Customer Service Representative

MICHAEL S. GRANT

*** * **** ****** (***)-***-

**20

Brooklyn, NY 11236 **********@*****.***

QUALIFICATION and SKILLS

Provide basic life support as needed in compliance with state, and local, EMS

procedures

Conform to dress code and personal hygiene standards

Maintain patient confidentiality in accordance with HIPAA regulations

Clinical Skills: Vitals, AED, administer oxygen, and OSHA trained.

FEMA Certifications: ICS-100, 200, 00005.a, 00800.b, 700 2014

Certificate of: EMS MOLST Training and Post Test Evaluation 2014

AWR-160-W WMD/Terrorism Awareness for Emergency Responders

2014

Experience in interacting with people in both clinical and professional settings

Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Quick Books.

Includes programming skills in C++.

Ability to work comfortably under the pressure and maintain a high energy

level in an office that emphasizes speed, flexibility, organizational skills

decidedness, and congeniality.

Able to communicate effectively, great attention to detail and a multi-task.

EDUCATION

Kingsborough Community College Brooklyn, NY

New York State EMT Certification# 422144 09/2014

CPR Certified, Expires: 01/2016

Apex Technical School Queens, NY

Certificate of completion in HVAC with +45credits 2004

Universal Environmental Protection Agency

EPA Certification 2004

Kingsborough Community College Brooklyn, NY

Business Administration 2003-2004

WORK EXPERIENCE

LifeSpire Inc. Jamaica, NY

Program Aide 08/2011-

05/2013

Coordinate social activities and conduct independent counseling

M.T.A. BRIDGES & TUNNELS

Toll Operator 10/2009-

10/2010

P.S.C.H. Agency

Daily Aide for Mentally Challenged Adults 08/2007-

09/2009

Prepared meals, orchestrated social activities, and conducted independent

counseling and development sessions for mentally challenged adults on a daily

basis.

KEYSPAN ENERGY DELIVERY Queens, NY

Emergency Dispatcher/Customer Service Representative/Bill Collector

2006-

2007

Set-up service call appointments for customers

Dispatched emergency personnel to reported locations with gas leaks

Documented and filed customer complaints electronically

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