Customer Service Assistant

ALICIA JOAN GEBBIE

**** ******* **** • Hatfield, PA19440 • 215-***-**** • *********@***.***

PROFESSIONAL PROFILE

Over twelve years of experience working with children and in retail settings. Exceptional skills in writing,

customer service, telephone etiquette and multitasking. Known as a creative problem solver who works well

independently or as member of a team.

EDUCATION

University of Phoenix 2010-2014

Bachelor Degree in Communications, June 2014

EXPERIENCE

2002-Present Nanny

• Worked with over four families to provide supervision and care for children while parents were

working or attending social engagements

• Supervision and care of up to four children at a time from newborn through thirteen years of age.

Responsibilities included - assisting children with homework; coordinating daily activities; planning and

overseeing arts and crafts projects; preparing meals and maintaining household.

• Cared for premature infant. Worked with parents, physical and occupational therapists to address

feeding and gross motor skill delays. Coordinated and implemented successful feeding and exercise

strategies.

1999-2011 Gebbie’s Exxon & Autocare Lansdale, PA

Customer Service Associate

• Opened and closed business that included multiple gas pumps, convenience store and full-service

auto care center. Responsible for thousands of dollars, balancing cash drawer, and bank deposits

• Responsibilities included – cashier and receptionist; answered/directed phone calls; fielded

customer complaints; trained new employees; provided on-call coverage for all areas requested.

• Worked with staff to help advertise for business.

2006-2007 Kindercare North Wales, PA

Assistant Teacher

• Provided childcare for children from toddler through school age

• Taught early education curriculum, arts and crafts, and supervised independent play, while ensuring

a safe and wonderful environment for each child.

VOLUNTEER EXPERIENCE

2007-2010 Manna on Main Street Lansdale, PA

• Organized and coordinated annual food drives: set-up displays and collection bins; recruited

volunteers; acted as a spokesperson for organization’s mission and delivered donated goods.

2002-2003 Big Brother/Big Sister Mentoring Program Montgomery County Community College

• Acted as mentor for special needs children.

SKILLS SUMMARY

• Microsoft Word & PowerPoint, Cash Management, Customer Service, Retail Operations, New Hire

Training, Event Planning, Mentoring, CPR Certified

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