Manager Quality Assurance

Geetha Krishnasamy

Email: **********@*****.***

Mobile: 980-***-****

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Brief Overview

* ***** *** * ****** of IT Industry experience.

Experience in Software Testing including creation of test plan, test scripts / test cases, execution of test cases, Risk,

Defect management & control and test coordination.

Presently employed with Accenture as Analyst Programmer in Charlotte, NC.

Skilled in Testing Web applications, Exony Reporting tool Black Box testing, Defect Management Process and

Technical Tool support.

Profound in functional manual testing and regression testing.

A keen leader with strong planning, analytical and interpersonal skills.

Holding H1-B Visa.

Skill Sets

Languages Known

HTML (Hypertext Markup Language)

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Visual Basic

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C

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C & C++

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Java

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Certifications

ACN-Insurance Industry Generalist Certification

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ACN-ATA Application Tester ( from MIT sponsored by Accenture)

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ISTQB Foundation-(CTFL)

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QuickTest Pro Spec

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Quality Center Spec

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Testing Skills& Tools

Functional Test Planning-Preparation-Execution

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Functional Testing

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Software Quality Assurance-Testing

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Cisco product testing

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Reporting & Analytics

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Product Testing

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Application Security

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HP Software (Mercury) - Quality Center

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HP Service Manager

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Test Link

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IBM Rational Team Concert (RTC)

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Test Data Management

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Exony - VIM

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DB - SQL server 2008

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SAP

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Testing/ Software Quality Assurance

!Identifying, analyzing defects and in-consistencies in software program functions, outputs, online screens, and

content.

!Creating Test Plan and Test Scripts.

!Conducting functional, smoke and regression testing of the application under test.

!Documenting, tracking, and communicating defects using HP - QC and Trac Tool

!Ensuring timely completion of the project while handling vendors.

!Involved in configuration, risk and defect analysis.

!Involved in the Automation testing for 4 months.

!Carrying out evaluation of process quality and adherence to software product standards, processes & procedures

assuring that standards are established and followed in software development life cycle.

!Ensuring compliance with ISO standards by process monitoring. The standards include - Documentation Standards,

Design Standards and Code Standards.

!Involvement of Agile methodology.

!Involvement in CISCO product testing.

!Involved in Financial SAP test coordination

Education:

MCA from IGNOU, India.

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PGDCA from IGNOU, India.

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B.Sc (Computer Technology) from Coimbatore Institute of Technology, India.

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Professional Experience

June 2007 - till date with Accenture as Analyst Programmer

Project : Finance Systems Roadmap & eLedger

Client: Bank of America Team Size : 7

FSR is a multi-year program that will mitigate technical and operational risk by replacing our aging, inflexible and non-

integrated financial management system with a single source of truth called eLedger. This is the bank’s most critical

initiative. Eledger is a cutting-edge, vendor supported(SAP) to consolidate and streamline all financial management

processes across all of the bank’s businesses.

Roles & Responsibilities: Test Coordinator

Coordinate cross-team test execution – act as central communication point for testing and application teams

• Monitor execution status of each application area – escalate risk areas as needed

• Ensure fast resolution of issues and queries raised by the test team pertaining to the initiative/project

• Ensure appropriate escalations to the Test Execution Manager and Senior Test Managers

• Communicate testing conditions to Test Leads (e.g. timeframes have changed, regions changed, environment

down, etc.)

• If applicable (and not already done as part of Release Management effort for integrated release initiative):

- Create consolidated defect reporting

- Lead daily status and defect meeting with process team and tech team.

- Monitor each team’s defect status and backlog - escalate risk areas as appropriate

• Coordinate with the environment management team and the Technology Environment Support team for

environment issues regarding the initiative

Test Coordination of Master Data Management - Involves master data creation in non SAP environment and

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syndicate it to SAP environment which is used to meet financial needs( for eLedger) by loading it to the BI / BW tools in

SAP.

Knowledge about TDMS / data management in Dev, QA, Special Use and Path to production environments.

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Coordinate the data flow / interaction between SAP and non-SAP systems.

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Coordinate the mapping between SAP and Non-SAP systems.

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Project: Unified Communications – Exony Tool Support Analyst

Client: State Farm Insurance

Team Size: 5

Exony is a leading provider of customer interaction performance management and optimization solutions to global

Enterprises & Service Providers who operate Virtual Contact Centers (VCCs). The Exony Virtualized Interaction Manager

(VIM) provides enterprise reporting and provisioning functionality for the Cisco Unified Communications environment.

I am currently working as a Technical tool support Analyst for Exony-VIM tool. Contacting customer on day-day basis to

fix the issues in Exony-VIM application.

Roles & Responsibilities:

Working on Tickets based on priority from HP Service Manager.

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Working with 3rd level Exony Technical Support team, other System and Business team to fix issues.

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Communicate the outage to the teams which interact with Exony.

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Day-to-day interaction with customers to resolve issues.

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Provide access and permissions to Exony-VIM tool.

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Using SQL Server 2008.

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Checking the logs for any error on server.

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Project: Unified Communications – Exony Testing

Client: State Farm Insurance

Team Size: 4

As a Test Analyst, I was working in Exony team that uses VIM tool for Reporting and provisioning. VIM is a web based

application that provides self-service access to reports. Exony testing is done in the following verticals:

Core Agency

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Contact Center

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Complex Agency

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Roles & Responsibilities:

Requirement Analysis

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Creating Test Cases

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Identifying test cases for automation & discuss with automation team

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Uploading test cases into Test Link tool

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Executing the test cases in respective labs

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Validating reports in VIM tool (Exony Tool)

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Defect Tracking in Trac Tool

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Involving in Daily Defect status meeting and Exony Daily stand up meeting

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Weekly status updates to Accenture Management

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Show demo to the Business partners for Core Agency User Acceptance testing.

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Talking to business partners directly for future enhancement / deferred defect that goes to a particular release

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Assisting E2E team on Exony testing. Provided Knowledge Transistion to E2E team which helped the team to

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perform regression testing on Exony from then.

Provided Knowledge Sharing session to Accenture Business team on Exony Tool.

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Project: Unified Communications – E2E testing

Client: State Farm Insurance

Team Size: 5

Unified Communications (UC) will combine voice, data and video onto a single physical network infrastructure for the

Enterprise. The mission of UC program is to "enable collaboration and position State Farm to meet customers'

communication needs and preferences, support profitable growth and retention goals, and advance process

improvements."

As a Test Analyst in UC E2E team, I was involved in testing the functionalities of CISCO Hardphone and Softphone

(CUCILync, SFCTI) in different verticals such Core Agency and Contact Center in the lab.

Roles & Responsibilities:

•Requirements Analysis

•Creating Test Scenarios

•Creating Test cases

•Mapping Requirements with test cases

•Test Execution

•Defect Tracking in Trac Tool

•Update daily status to the Project Manager

Project: Dotcom.

Client: BOA

Team Size: 45

It is a real-time, on-line, integrated information management system for establishments, addressing all critical areas of

Banking activity. This product provides the handling of all the Banking products.

Roles & Responsibilities:

Below are the activities I was involved as a Test Lead:

1. Requirements Analysis with the help of onshore coordinator and Business

2. Prepare the test plan - considering Automation, and other team's involvement

3. Estimation

4. Test Data Request from Data Management Team

5. Test Scenario development

6. Test scripts creation and/ or Review

7. RTM creation and/ or Review

8. Uploading and scheduling the scripts into QC

9. Test Execution

10. Defect Logging and Tracking in QC

11. Regression Testing

12. Creating Test Summary Report and provide SIT Sign off

13. Involving in Production Certification and providing Sign off

Other Responsibilities:

1. Preparing Delivery Life Cycle Metrics for entire eCommerce team

2. Update Project Tiger (metrics) and getting template from respective team for other initiatives

3. Completely taking care of Unified Status Reporting and ensure all the initiative status are updated with correct

mitigation / contingency plan for the Risks / issues.

4. Dotcom Status Reporting to Release Management (email and calls)

5. Conducting Internal SQA Audit and Leading the effort.

6. Taking CPI (Continuous Process Improvement) calls to implement Orthogonal Array testing / Automation and/ or Risk

Based Testing for Doctcom Initiatives.

7. Involved in Shakeout Testing for different environments.

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