Customer Service Supervisor

Troy L. Buchanan

*** ***** ***** *****, *** *** ~ Fort Mill, SC 29708 ~ 607-***-**** ~ *************@*******.***

Education

State University of New York at Cortland– Cortland, NY 12/08

Bachelor of Science in Business Economics

Minor in Sport Management

Graduated Cum Laude

State University of New York at Delhi– Delhi, NY 12/05

Associate in Applied Science in Business Administration

Graduated Magna Cum Laude

Professional Experience

6/10 to 5/14

DMSI/Ross Dress for LEss – fort mill, sc

DC Area Supervisor

Key Responsibilities:

• Assess production schedules and man hour requirements for completion of job assignments

• Evaluate and assess production methods, performances, and efficiency for improvements

• Prepare associates performance evaluations and assists in the administration of reviews

• Develop and maintain an open, engaging labor relation environment

• Temp to hire position

Achievements:

• Graduate of the Ross Managing Performance Class

Saputo Dairy Foods USA – Delhi, NY

Aerosol Production Supervisor

Key Responsibilities:

• Manage production process, including production scheduling and product inventory control with an ERP

system

• Scheduling, tracking competencies, development and leadership of a 24 hour, 21 person department

• Member of the Safety, Continuous Improvement, and Milk Loss teams

• Ensure compliance with GMP and established Health & Safety policies

• Collaborate with and provide support to the quality, maintenance, and distribution departments

Achievements:

• Implemented a line upgrade resulting in more than 30% increase in capacity and the addition of 3 new

positions

• Consolidated and transitioned to upgraded formulas for 33% of our products

• Achieved “Supplier of the Year” for McDonalds in 2011

• Maintained an order fulfillment rate of over 98% for the past 4 years

• Have maintained SQF audit compliance for the past 4 years

• Trained and developed 2 of 3 Lead Operators in Department

• Successfully led a young staff of operators to produce quality products

J.M. McDonald Sports Complex – Cortland, NY 6/08 to 6/10

Events Director

Key Responsibilities:

• Manage facility schedules for events and programs

• Responsible for overseeing Recreation Director and part time staff

• Implement customer satisfaction program

• Develop and implement a new website design and web presence

Troy L. Buchanan Resume

• Generate event, league, and tournament budgeting and planning

Skills

Leadership & Management Skills Customer Service Skills

Oral and Written Communication Skills Event Planning Skills

Planning and Organization Skills Problem Solving and Decision Making Skills

Troy L. Buchanan Resume

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