Customer Service Representative
Resume:
May **,
Omar
Valdes
I am a competitive entrepreneur with an associate’s degree in
Liberal Arts and Humanities.
Omar Valdes
************@*****.***
Work Experience
Arborist Sales and Safety Manager 05/11 - Current
• Manage competitive leads attained through Home Advisor.
• Ensure safety of crew at all times.
• Accounting of sales and payments to sub-contractors
• Ensure all contractors understand compliance requirements of all site safety rules.
• Supervise all medical emergencies and procedures
• Coordinate activities to and from job site
• Ensure proper documentation of injuries and/or property damages
• Assist foreman with any issues arising from contract.
• Review and endorse all safety and medical expenses
• Inspect site for hazardous and or unsafe conditions
• Supervise the use of equipment, chainsaws, on hazardous and /or unsafe conditions
• Instruct foreman of all necessary equipment to carry out contract
• Stop work when imminent danger exists
• Provide guidance to correct safety requirements
• Assure that first-aid equipment is sanitary, clean, fully stocked condition of first aid supplies
• Listen to employees concerns regarding safety and health
Manager, G’s and Z’s Coffee Shop 02/08 - 08/08
• Customer Service Representative
• Entered daily receipts using Excel Spreadsheet
• Ordered supplies with vendors
• Coordinated special events (quotes, special arrangements)
• Inventory Control
• Answered phone and took messages pertaining to business
• Provided schedules for 7 employees
• Leased G’s and Z’s for Special Events
Data Entry Clerk, Associated Carriers (DBA Hood Transportation) 02/05 - 10-07
•Provided quotes on Gas Surcharge and Shipping
•Filling paperwork for Truck Driver Expenses
•Resolved customer complaints by investigating, developing solutions, preparing reports, and making
recommendations to management (pickup of containers at docket)
•Customer Service Representative, Notified customer of Shipment Delays
•Collected customer faxes, e-mails and entered orders into computer system for Dispatch
•Gave reports to dispatch of tank containers and chassis available at yard
•Informed dispatch of driver requirements for hazardous shipment
Office Assistant/Secretary, University of Houston, Houston, TX 02/04 - 11/04
•Assisted students with Brochures for Degree Preference
•Answered phone and resolved student complaints for Academic Advising Counseling
•Evaluated Academic Advisors performance using Excel Document
•Filing of student Degree documents
Data Entry Clerk, Penske Logistics, Laredo, TX 05/00 - 08/03
•Review purchase orders for correct data, delivery information, item numbers
•Responsible for processing invoices, by verifying warehouse inventory availability, ship locations and
transportation of product to shipping destinations
•Create order acknowledgement and manifest
•Monitor inventory availability, maintain back order status
•Check shipping invoices for accuracy and provide any special shipping instructions
•Process any change orders
•Maintain detailed files for documentation
•Receive, investigate and respond to all customer inquiries regarding shipments, returns
•Establish a professional relationship with customers by communicating via email and telephone
Education
(Graduated 2014)
Houston Community College
78 Credit Hours
Associate of Arts and Humanities
References
Manuel Fernandez
Computer Engineer/Customer
Rick English
Womack Investments Realtor
713-***-**** EXT.131
Nancy Edwards
Rice University Teacher/ Retired/ Customer
Employment Verification
Womack Investments
4420 Almeda
Houston, TX, 77004
Office: 713- 523-7402
Supervisor Gerald Womack
A-1 Personnel
8702 Westpark Dr.
Houston, TX 77063
Office: 713- 773-2900
Supervisor Monica Cordero
University of Houston- Downtown
1 Main St.
Houston, TX 77002
Office: 713-***-****
Supervisor Jemma Cesar
Penske Logistics
420 Midland
Laredo, TX 78045
Office: 956-***-****
Supervisor Jose Baldomero
Contact this candidate