Sales & Marketing, Customer Loyalty Program, Client Relationship manag

NIKITA CHOTALIA

Mobile: +91-810******* / +91-750*******

E-Mail: ********.*******@*****.***

JOB OBJECTIVE

To work and evolve in the field of Merchandising, Channel Operations and Back End Operations in Retail industry

enabling to contribute to organizational goals while offering an opportunity for growth and advancement in terms of

knowledge acquisition and career development preferably in Bangalore.

PROFILE SUMMARY

PGDM in Retail Management & Marketing with 1. 5 years of experience in Retail Sales & Marketing, Business

Development and Client Relationship Management

Exposure in implementing sales strategies and contributing towards enhancing business volumes & growth and

achieving revenue and profitability norms

Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment

and consequently customer loyalty, repeat and referral business

An effective communicator with good analytical, negotiation and interpersonal skills

EDUCATION

2013 PGDM in Retail Management and Marketing from ITM Business School, Navi Mumbai with

70.3%

2010 BBA (Information Technology) from Symbiosis Institute of Computer Studies and

Research, Pune with 84%

2007 12th from Bridgeford School, Ranchi, CBSE Board with 65.2%

2005 10th from Oxford Public School, Ranchi, CBSE Board with 70.8%

ORGANIZATIONAL EXPERIENCE

From Apr'13 till Oct’ 14 with Lodha Group’s PALAVA MegaCity Project, Mumbai

Joined as an Executive – Sales, promoted in first appraisal cycle as a Senior Executive Sales.

Key Result Areas:

Was part of Real Estate Industry’s First Ever Loyalty & Referral program Club CASA

Working as an integral part of the core sales team and handled the retail sales operations of both Phase 1 and Phase 2

development

Generating leads by identifying & targeting business opportunities with help of references from the existing clients

Conducting competitor analysis by keeping abreast of market trends and competitor moves

Carrying out the post sales service management, client escalations and Club CASA reward redemptions

Using SFDC (salesforce.com) which is a tool for follow up management and data-lead management

Highlights:

Successfully generated the revenue of Rs. 72 crores in the FY 2013-14

Distinction of being amongst the top 3 closing managers in the team and achieved maximum loyalty bookings in the

first two days of Pre-Launch of The Rise

INTERNSHIP

Organization: Mediacom Communications Pvt. Ltd., Mumbai

Title: Volkswagen Dealer Market Analysis

Period: May’12 – Jul’12

Department: Media Planning & Buying

Description: Analyzed media penetration and touch points in smaller towns for Volkswagen

Award: Best summer internship project

Organization: Shoppers Stop, R- City Mall, Ghatkopar

Title: Study of Customer Behavior

Period: Feb’12

Department: Sales

Description: Learned to manage an entire gamut of activities for the department, inc reased the

store revenues in an effective manner. Ensure complete customer shopping experience

and service satisfaction. Maintained the sales floor standard by following merchandising

standards.

ACADEMIC PROJECTS

Title: Market Research on K Raheja Home Furnishing Products

Organization: K Raheja Home Furnishings, Mumbai

Period: Apr’12

Description: Pivotal role in conducting a qualitative and quantitative survey on home furnishing

products in SEC A and SEC A+ families

Title: Website Development and Design

Organization: TVADS Events, Baroda

Period: Feb’ 10 to Mar’ 10

Description: Developed and designed a multi-functional website for the company using various

designing software and databases

ITSKILLS

Well versed with:

o Windows (XP, Vista, Win7) and Ubuntu Linux

o MS Office, Macromedia Flash, Dreamweaver and Adobe Photoshop

o C, C++&HTML

o Media Planning and Buying Tools like TAM, MAP, IRS & TGI

o Sales tool i.e. SFDC (salesforce.com)

EXTRAMURAL ENGAGEMENTS

Won prizes in Cultural Activities at school level

Pioneered in Slogan Writing and Handwriting competition

Demonstrated excellence in Science and Computer exhibitions at state level

Recognized as the House Captain at school level in ‘05-‘07

Served as a core committee member of the college fest, UNIFY ‘08

Holds a distinction of being a member of the IT Committee at college level

Significantly coordinated Retail Forum at college level and handled the overall operations, billing and delivery part

Attended the conference as a guest on Manning Modern Retail Summit’11 organized by Retailers Association of

India (RAI)

SOCIAL ENGAGEMENT

Holds the credit of being associated with Giants Group, a service organization for 5 years

CSR Activity

Developed training module on Slaughter Waste Management from Nav Bharat Jagriti Kendra, Ranchi during an

internship from 21st December 2013 to 23rd January 2013

PERSONAL DETAILS

27th Mar’89

Date of Birth:

Languages Known: English, Hindi, Gujarati and Marathi (Basic)

Permanent Address: D 402, SJR Equinox, Velankani Drive, Electronic City Phase 1, Bangalore 5600100

Contact this candidate