Customer Service Sales

Glenn R. Milner

**** ********** **, *************, **, 30044 Cell: 404-***-**** ************@*****.***

Objective

To continue my career with an organization that will utilize my management, supervision & administrative skills to

benefit mutual growth, maximize profits and provide exceptional customer service.

Skills & Abilities

Performance Management

Sales and Margin Improvement

Team Building and Training

Sales

Meets and exceed sales goals by creating a customer friendly environment

Ensures associates are scheduled for customer needs

Staying in stock and keeping the shelves full

Communication

Instills a clear understanding of what is expected on a daily basis

Detailed work list program

Leadership

Respected builder and leader of customer-focused teams ; instills a shared, enthusiastic commitment to customer service as

a key driver of company goal attainment. Leads by example and ensures the execution of all safety, security, quality and store

operations policies.

Manager on Duty experience opening and closing the store. Ensure all associates are engaging the customers, completing daily

operational task. Handling customer and employee issues.

Experience

Delivery coordinator home depot 12/13-current

Coordinate and pull all deliveries

Deliver customer orders with company truck

Assist customers in store and on the phone with their orders

Assist customers in store with their needs and outside loading assistance

Department Manager lowes 03/09-08/2012

Manage a sales team to obtain sales and service goals

Manage inventory

Merchandising

Manage associate performance by training and coaching

Schedule writing

ELECTRICAL TEAM LEADER lowes 09/07-04/2009

Drive department sales

Train associates to sale and perform departmental operations

Pricing audits, inventory team member

Merchandising

CUSTOMER SERVICE ASSOCIATE lowes 03/06-09/2007

Provide exceptional customer service

Stocking

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