Customer Service Manager
Resume:
Robert L. Villarreal
San Antonio, Texas 78245
Phone: 210-***-****
Phone: 210-***-****
Email: *********************@*****.***
SUMMARY
Professional and reliable customer service representative with over 20 years’ experience in the customer service atmosphere. Over 16 years in the jewelry business. Excellent telephone etiquette with a strong ability to listen, understand customer concerns and questions to bring about concise solutions. Proficient in the use of Microsoft office and proven abilities in customer relations.
PROFESSIONAL EXPERIENCE
Company: Aramark 210-***-**** Mar 2013 – Present Manager: John
Grill Cook
Responsible for inventory, customer service, cooking and cleaning. Making grill orders to the customers satisfaction. cashier, deli, prep cook, sauté station.
Cook hamburgers
Cook phillys
Cook chicken tenders
Cook fries and onion rings
Cook eggs and omelets
Customer Service
Company: Gold Masters 210-***-**** Feb 2011– Mar 2013
Manager: Doug
Jeweler
Responsible for jewelry manufacturing such as: repairing rings, soldering chains, pendants, charms, and bracelets, etc. Cleaning the shop area where we perform our job. We do basic watch repair and setting stones. Polish and make ready all jewelry that comes in.
Company: Aramark 210-***-**** Nov 2005 – Feb 2011 Manager: John
Grill Cook
Responsible for inventory, customer service, cooking and cleaning. Making grill orders to the customers satisfaction. cashier, deli, prep cook, sauté station.
Cook hamburgers
Cook phillys
Cook chicken tenders
Cook fries and onion rings
Cook eggs and omelets
Customer Service
Company: Gibson Plumbing 210-***-**** Apr 08 - Jan 09
Manager: Delta
Apprentice Plumber
Apprentice plumber helping Journeyman plumbers to repair fixtures, tubs, toilets, sinks, etc. Also, assisted in the plumbing of newly constructed homes.
Installed toilets, sinks, tubs, etc. Repaired fixtures, brought tools, and brought products to journeyman
Company: American Signal 210-***-**** July 03 – July 05
Manager: Jeff
Road Crew
Responsible for setting up barricades, roadblocks, detour signs and assisting customers with different public safety signs.
Assisted in the direction of traffic
Drove and maintained forklift and other heavy machinery
Some carpentry work to repair damaged signs and barricades
Post signs for street locations
Organize loading of equipment for safe transport to job sites
Company: H.E.B. 210-***-**** July 02 – Jul 03
Manager: Jorge
Food Clerk
Performed various tasks that required patience, attention to detail and complete support of the customer when needed
Provided feedback for Dept. Manager with information regarding low merchandise
Placed identification and sku numbers on products to be sold
Assisted customer with locating products
Helped in making product presentable to customers’ expectations
Kept area clean and sanitized for health inspections
Provided cashier support on a needed basis
Company: Commemorative Brands 512-***-**** Oct 01 – July 02
Manager: Roy Villegas
JEWELER
Performed various tasks in regards to the jewelry business
Stone setter- precious and synthetic stones, bezel set and bright cut, bead set, gypsy set, prong, set, tiffany settings, and cluster settings
Chase, polish, trim, prong rebuilding and repairs, laser welding, and torch soldering
Exclusive authority to obtain diamonds and other precious stones from secure area
Company: Villarreal Jewelers May 1985-Oct 2001
Owner: Mary Helen Villarreal
JEWELER
Assisted walk-in customers with high level of customer service issues from billing; new accounts, troubleshooting and replaced damaged merchandise
Create and design wax molds
Create and design customized jewelry
Manufactured rings and pendants in gold and silver
Stone setting – precious and synthetic stones
Jewelry repairs – soldering all forms of jewelry, ring sizing
Handled precious items such as diamonds and antique heirlooms
Soldered and polished necklaces for company accounts
Worked with various types of precious metals – gold, platinum, and sterling silver
Engraving
Maintained supplies (solder, gold, silver, and chemicals)
Resolved complaints to customer satisfaction by using strong listening skills
Handled escalated situations with customers to resolve problems for the betterment of the customer and the company interest
Manager duties such as: bookkeeping and inventory
Handled billing and accounting for the company
Customer relations with companies we did various jobs for
Sized and polished rings, necklaces, bracelets, etc. for company accounts such as: Montgomery Wards, Sears Roebuck, Service Merchandise, and Gordon Jewelers
Delivered the merchandise to the various companies
Collected payments from business accounts for their convenience and safety
EDUCATION
86–87 Palo Alto College (Business)
85-86 San Antonio College (Basics)
84-85 St. Phillips College (Electronics)
80-84 McCollum High School
TRAINING
Telephone Etiquette
Jewelry Repair
Bookkeeping
Inventory
Jewelry Appraisals
Manufacture Fine Jewelry
SKILLS & ATTRIBUTES
Dependable
Multi-task oriented
People oriented
Works well independently
REFERENCES
Felipa B. Salazar 1467 Stonewall 210-***-****
Sylvia Jones 3214 Gold Point 210-***-****
Philip Aguirre 219 Kopplow 210-***-****
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