Customer Service Manager

REGINALD V. MIDDLETON

*** ***** ***** **, *******, Washington 98012

. 425-***-**** home . 425-***-**** cell .

***************@*****.***

OPERATIONS DISTRIBUTION/LOGISTICS FACILITY MANAGEMENT

An accomplished business leader with an exemplary operations, distribution,

logistics, and facilities management background. Expertise in all aspects

of supply chain services, warehouse operations, FIFO, ISO 2009, and Value-

Stream Mapping principles. Proven skill in operations management,

warehouse reorganization, inventory control, and OSHA and regulatory

compliance.

Clean Crawls, Inc., Marysville, Washington

2013 to Present

The Pacific Northwest attic, crawlspace, weatherization and restoration

experts

Service Director:

Reports to President and Owner; Responsible for managing the

Service Production, Customer Service,Warehouse

Operations and Truck Fleet departments, staff, employees and

equipment.

. Directing the global and day-to-day growth and operations for Clean

Crawl, Inc.; Service Production, managing corporate and satellite

branches, Field Managers, Customer Service Manager, Warehouse

Operations associates, trucks, equipment and + 75 employees.

ANIXTER INC., Seattle, Washington

2008 to 2013

Global distributor of communication and security products, electrical and

electronic wire & cable, fasteners and "C" Class inventory components.

Operations Manager:

Reported to the Regional Operations Manager; Responsible for managing

all aspects of day-to-day operations of the Seattle location.

. Integrated a 32,000sq ft. office-warehouse location, its

infrastructure, employees, equipment and inventory into my existing

location in April 2013, then converting there system over, training

personnel and combining the overall business without impact to the

customer by June 2013

. Reorganized Receiving function/area of warehouse to one side of

facility to allow for true FIFO operation (First-In-First-Out) of

inventory.

. Restructured Will-Call area/operations, removing pre-pulled product

from inventory racks into new Will-Call racking to allow for faster

customer transactions.

- Installed demo cases for secure product displays to allow for more

cash sales.

. Achieved a passing grade of 97% on first ISO 2009 (Industry Standards

and Organization) audit after only 6 months in position, owing in part

to new process changes and organizational discipline implementation.

. Managed and coordinated the Supply Chain Services and products through

warehouse operations for voice, video, data and security systems.

. Directed distribution of specialty electrical and electronic wire and

cable products for building construction and industrial maintenance.

. Managed the distribution and warehouse operations of fasteners and "C"

Class components to OEMs and production lines.

. Managed warehousing and distribution activities, including receiving,

picking, staging, cutting, order fulfillment, location safety,

building security, grounds maintenance, warehouse equipment, inventory

control, employee staffing and scheduling, training, tracking and

maximizing operating efficiency of warehouse, shipping, LTL freight

manifest/dispatching, quality process maintenance, expense control,

payroll time reporting, invoicing, returns, OSHA and regulatory

compliance.

. Applied Value-Stream Mapping principles to create value and eliminate

waste.

SEA-PAC SALES CO., Seattle, Washington

2006 to 2008

A wholesale distributor of commercial flooring products and services in the

Pacific Northwest.

Operations Manager:

Reported to the President and CEO; Responsible for directing the design,

planning, construction, maintenance and alteration of equipment,

building, grounds, heating and cooling equipment and other machinery of

3 warehouses.

. Consolidated/reorganized 2 warehouses within 5 mile radius (25K square

foot and 35K square foot) into corporate warehouse (80K square foot)

location, increasing efficiency, reducing rental cost, personnel and

trucking logistics into "Lean Warehouse Operation".

. Reorganized entire inventory, materials handling, receiving/picking

processes into system of practices built upon inventory management,

integrity and auditing that lead to major reductions in errors, order

processing and receiving times.

. Planned, implemented, directed and evaluated the activities of each

Warehouse/distribution center, including receiving, put-away, picking,

order fulfillment, cutting, staging, packaging/shipping and will-call

operations.

. Developed and implemented Audit, Safety, and Quality Assurance

processes.

. Prepared space utilization and capacity planning for inventory in the

warehouses.

. Ensured inventory accuracy and managed logistics and Traffic/Dispatch

of Transportation fleet and LTL freight options.

. Managed Union warehouse/workshop, of 25 warehouse associates including

a staff of 5 Supervisors and Leads.

. Provided Operations Productivity reports from all facets of

operations, including call center reports, warehouse staff production

numbers (orders assembled, picked, shipped) and error tracking.

. Managed Customer Service, Inside Sales, Inventory, Lite-Manufacturing

Samples, Warehouse, Trucking Logistics, Receptionist and Operations

Administration departments.

POSDATA, INC., Gig Harbor, Washington

1992 to 2006

A national service provider and full service distributor of integrated

payment technologies and services.

Facilities/Operations Management: 1997 to 2006

Responsible for directing all aspects of day-to-day operations,

including service, repair line assembly, production, warehouse,

materials and budget management.

. Directed the design, planning, construction, maintenance and

alteration of equipment, building, grounds, heating and cooling

equipment and other machinery of facility as well as set

up/operations of facility in Louisville, Kentucky and facility in

California.

. Planned budgets and scheduled facilities modifications, including

cost estimates, bid sheets, layouts and contracts for construction.

Ensured facilities Occupational Safety and Health measures met

standards

. Managed, supported and set up all remote facilities and trained

location Managers in system, processes and location operations.

Service Management, Repair Line Assembly/Production/Operations:

. Managed the transition of global strategic planning into day-to-day

execution of repair/assembly line throughput process in a depot

repair/assembly facility.

. Managed teams of up to 60+ employees involved in the procurement,

receipt, inspection, repair/assembly, configuration, storage,

packaging and shipping of products for sale, distribution or service

and ensured product turnaround, assembly order deadlines and timely

distribution order delivery.

. Facilitated, forecasted and scheduled additional temporary labor

resources up to 100+ for team or project requirements. Achieved all

product turn ratios and service levels for all customer accounts.

Warehouse Operations Management:

. Reviewed, revised and enhanced the effectiveness of operating

processes and procedures, maintenance, space utilization, security

and protection of equipment, products and materials.

. Maintained system of records of productivity, order volumes, shipping

volumes, audit accuracy, error identifications, trends and issues for

pro-active planning and assessment of peak/non-peak times of

business.

. Managed and organized a system of customer pool inventories of

product, publications and devices for accurate accountability of

inventories and ease of order fulfillment procedures.

. Established new and improved order turn practices in warehouse

distribution services, reducing steps in pick and pull process

through reorganization of warehouse materials with high volume

product pulls list and frontloading such items in warehouse

structure.

Materials Management/Operations:

. Managed, controlled and directed the materials planning, inventory

control, storage, receiving and inventory accuracy. Analyze data to

forecast for (JIT) Just-In-Time inventory practices

. Developed and implemented cycle count processes, purchasing and

procurement processes and control systems to ensure the timely flow

of materials and finished goods within given established timeframes.

Budgeting/Reporting/Training Management:

. Managed capital equipment and technical resource purchases and

procurement, facilitated tool inventory, office and parts supply

purchases for department/organization needs.

. Coordinated OEM training, vendor training/negotiations and supplier

based contacts for organizational procurements.

Configuration Specialist/Repair Technician/Coordinator, Supervisor: 1992

to 1997

Responsible for configuration and testing of in-counter and hand-held

barcode scanning devices.

EDUCATION

A.A.S., Electronics Technology, Griffin College, Tacoma, Washington

Business and Business Management (dual degree), Pierce College, Lakewood,

Washington

LICENSES/CERTIFICATIONS

Certified Forklift Operator

PROFESSIONAL DEVELOPMENT

"Learning to See", Anixter Incorporated, Seattle, Washington

Supervision, Project Management, Leadership, Creative Leadership,

Facilities Management and Debit Injection Management Seminars

TECHNICAL SKILLS

AS400, WMX/WMS Mainframe, DANCIK, DISPATCH and Great Plains

MEMBERSHIPS/AFFILIATIONS

DC Velocity - Distribution and Logistics subscriber and member from 2010 -

present

RECOGNITION & AWARDS

Army Service Medal, Army Achievement Medal - US Army 1991

POSDATA Employee Recognition - POSDATA 1997, 2000 & 2004

Sea-Pac Sales Employee Recognition - Sea-Pac Sales 2007

Anixter Wire & Cable Team recognition - Above and Beyond recognition for

Customer Service/Recovery - Anixter 2010 & 2013 Boeing Project Support

COMMUNITY INVOLVEMENT

L.Y.A.A. (Lakewood Youth Athletic Association) President - 2003 to 2006

MILITARY EXPERIENCE

Honorable Discharge, US Army, Fort Lewis, Washington - 1985 to 1991

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