Customer Service Representative
Resume:
Sandeep Singh
Mississauga, ON L4T2B9
Email: **.**************@*****.***
Phone: 647-***-****
November 7, 2014
HR Manager
Toronto, ON, Canada
Dear Manager,
Please accept my letter as the application for IT Support Help Desk Technician. I am recent
graduate of Computer System Technology- Networking from Centennial College but do have
one year of Technical experience as a Greek squad Technician during my Bachelor’s degree and
also have one year experience in Customer Service. As an enthusiastic individual with hands on
experience in the Networking, I am positive that I am the right contender for this position and is
meeting all the requirements as specified in the job posting.
My technical Proficiency includes troubleshooting networks, maintaining network equipment’s,
working on Cisco routers and switches, implementing firewalls in a network. On the Server side,
I worked on Windows server 2008 R2, Window Server 2012 and implemented different services
like Active Directory, DNS, DHCP. I have a good experience in dealing with customers and
solving their issues. Being a document manager for the major project during my graduation, I am
confident enough to prepare and maintain the requirement specification and testing documents
required for developing and maintaining the network and servers. I am a good team player, I
enjoy working in teams and providing good outputs to the organization. I am passionate about
learning new technologies and enjoy the challenges.
I am confident that my determination and productivity would prove me as a good asset of your
company. I am looking forward for a chance to meet with you to discuss my qualifications for
this position. Please feel free to contact me at 647-***-**** if you need any further information.
Thank you for your time and consideration.
Yours Sincerely,
Sandeep Singh
Sandeep Singh Page 2
Sandeep Singh
7734 Redstone Road - Mississauga, ON L4T 2B9 - **.**************@*****.*** - Tel: 647-***-****
CAREER OBJECTIVE
Seeking a position as a Computer Network Technician to provide effective implementation of IT Networks,
including installation, configuration and maintenance.
SUMMARY OF QUALIFICATION
Centennial College graduate with a strong academic background in IT
Excellent written and verbal communication skills
Very strong technical troubleshooting skills used to swiftly resolve challenging technical issues
Able to learn and masters new technology quickly
Working proficiency with wide range of computer systems, languages, and testing methodologies
Fluent in English, Hindi and Punjabi languages
EDUCATION
Jan 2013- Centennial College Scarborough, ON
April 2014 Advanced Diploma in Computer System Technologies
Key courses: Network technologies, Network Devices, Network
Services, Routing & Switching, Wan Technologies, Network Design
& Test, VOIP, Data Centre, Internetwork Troubleshooting, Technologist
Project
Aug 2008- Punjab Technical University Punjab, India
Bachelor of Technology in Computer Science & Engineering, with Honors
May 2012
Key courses: Computer Architecture, Expert System, Asynchronous
Transfer Protocol, Computer Networks, Data Communication, Microprocessor
and Assembly Language Program, Data Structures
EXPERIENCE
August 2013- Customer Service Representative - Excellent Services Inc. Mississauga, ON
Counseled customers by answering service related questions and informing them about the
July 2014
Company's packages and services
Scheduled service appointments for customers
Provided customers with support services by carefully analyzing their service disprutions to
resolve technological issues
Sandeep Singh Page 2
Geek Squad Technician- S.S InfoTech Punjab, India
Front-line technical support for computer users experiencing difficulties with computer
June 2012-
hardware, computer applications and communications software
Nov 2012
Assessed POS Systems at company to repair issues to minimize downtime
Managed system backups and data recovery processes
TECHNICAL SKILLS SUMMARY
Operating Systems: Windows 7, Windows XP, Windows 8, Fedora 18
Client/Server Applications: Sql Server 2008, Window Server 2008/2012, Exchange Server 2010, DNS,
DHCP, Domain Controller, IIS
Microsoft Products: MS Office, MS Project, MS Visio, MS Outlook, MS Access 2010
Other: Adobe Photoshop, Adobe Flash
Software: C++, Asp.net, C#, Vb.net
ACADEMIC PROJECTS
Group project at Centennial College to design a network for a banking sector company
March 2014
which required services including DNS, DHCP, Exchange Server, and IIS. During project,
computer systems were also upgraded. Cisco routers and switches were used for the network
implementation
April 2014 Worked as a member of a team to create a data center for banking clients. Used windows
server 2012 to provide services including DHCP, DNS and Lync Server
VOLUNTEER CONTRIBUTIONS
Participated in Network Troubleshooting event held in DAVIET college during Tech-fest
March 2012
Organized Technophilia 2011 event, for Computer Science & Information Technology
April 2011
department students at campus
REFERENCES
References Available on Request
Contact this candidate