Customer Service Administrative Assistant

Kristine Bobeck

**** **. **** ****, **** ***, Myrtle Beach, S.C 29588 908-***-**** **********@*****.***

Professional Summary

Customer service-oriented Administrative Assistant skilled in greeting patients,

scheduling appointments and preparing patient charts with experience supporting a six

physician busy medical practice. Expertise includes verifying insurance coverage,

records reviews and scheduling appointments. Excellent people skills and dedicated work

ethic. Strong attention to detail and extensive knowledge of medical terminology.

Education

• New York Foundling Hospital School for infant care technicians. Manhattan, N.Y

• Graduated in 1966

Bridgewater Medical Group 1996-2000

Front Desk Receptionist

Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed

clinical phone messages for physicians. Directed patient flow during office hours, minimizing patient

wait times. Acquired insurance authorizations for tests and procedures ordered by the attending

physician.

Foot and Ankle Care Associates 2000-2013

• Lead Front Desk Receptionist

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• Scheduled surgeries and procedures as ordered by physician. Prepared prescription refill

orders as ordered by physician. Retrieved physician correspondence from dictation service and

made edits when necessary. Completed registration quickly and cordially for all new patients.

Resolved and clarified issues with patient medications and collaborated with local pharmacies.

Accurately entered procedure codes, diagnosis codes, and patient billing information into billing

software. Confirmed patient information, collected copays, and verified insurance.

Demonstrated knowledge of HIPAA Privacy and Security regulations by appropriately handling

patient information.

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