Customer Service Technician

J ER RY SUMMERV IL LE

*** *. ******** *** *** **, Azusa, CA 91702 626-***-**** ********@*****.***

SUMMARY: Dependable and detail oriented pharmacy technician with over 20 years experience in a

manufacturing environment. Strengths include handling multiple tasks, working well under pressure and

managing time effectively with proven problem solving, leadership and team player abilities. Knowledge

of Microsoft Word and Excel.

EDUCATION:

Pharmacy Technician Diploma, Everest College, City of Industry, CA

• Certified Pharmacy Technician

• Board of Pharmacy Technician License #106359

• Volunteered at Fairview Developmental Center Hospital Pharmacy (August 2012)

Bachelor of Science Degree, Business Administration, Cal Poly University, Pomona, CA

PHARMACEUTICAL SKILLS:

Kindred Hospital Pharmacy Technician Extern (120 hours), La Mirada, CA

• Drawing IV's and TPN's, filling and labeling medications, ability to perform flow rates

• Knowledge of trade and generics, medical abbreviations and terminology, deciphering

• Unit dosing, mixing and compounding. Skilled at IV math calculations

PROFESSIONAL EXPERIENCE:

Shipping & Receiving Clerk, All Medical Staffing, Diamond Bar, CA (June & July 2014)

• Monitor & record in coming & out going shipments.

• Unpack in coming shipments of medical records & distribute them to designated assigned areas.

• Inspect received packages for correct, missing, and/or damages records.

• Identify, label, and sort highly confidential records.

• Utilize an electronic inventory management system to track all files as they are received.

• Maintain quality, handling, and storage of confidential records.

• Package, weigh, label, and track out going shipments.

• Perform regular consolidation of inventory in order to maintain storage space.

• Verify records to ensure they are stored, secured, and locked appropriately.

• Conduct inventory counts and maintain inventory records daily.

Material Handler, NFI, City of Industry & Chino, CA (October 2013 to June 2014).

• Load & unload trucks, sort merchandise, label, tape, & prepare orders for shipment.

• Label & RF scan stock into system, replenish shelf stock, RF scan bulk orders, RF scan & label

cartons for air shipments.

Machine Operator/ Packer/ Material Handler, Exact Staff Inc., Rancho Cucamonga, CA

(February and May 2013)

• Operated thermoform machine for plastic food containers.

• Retrieved rolls from staging area and loaded rolls onto machine

• Checked forming and punching operations

• Bagged and packed out product, palletized, labeled, and stretch wrapped cartons.

• Moved pallets to Q.A. inspection area.

• Staged material for its final processing at a flower warehouse.

Packer/ Coiler, Select Staffing, Covina, CA (Oct. 2012 Present)

• Packaging of customer’s orders for shipping, along with some material handling.

• Order picking

• Operated a coiling machine for irrigation tubing and prepared tubing for packing

• Sorting of returned merchandise and placed on pallets for restocking

Pharmacy Technician, Owl Western Pharmacy, Covina, CA (Oct. 2011 Dec. 2011)

• Received written prescriptions or refill requests and verified information accuracy.

• Established or maintained patient profiles, including lists of medications taken by individual

patients.

• Maintained proper storage and security conditions for drugs.

• Answered telephones, responding to questions or requests.

• Prepacked bulk medicines, filled bottles with prescribed medications; typed and affixed labels.

Pharmacy Technician, Premeir Pharmacy, Brea, CA (September 2011)

• Performed unit dosing of medicine for long term, acute care patient

Cost Accountant, Reuland Electric, City of Industry, CA (Oct. 2008 Jan. 2009)

• Conducted cost studies to determine actual cost spent and labor incurred on production parts &

special projects.

• Assisted in general accounting duties.

• Performed inventory and reconciliation of production material & component parts.

Manufacturing Order Planner, Utility Trailer Manufacturing Co., City of Industry, CA(Feb. 2005

– Oct. 2008)

• Reorganized sales orders into manufacturing job bill of materials, along with associated

engineering drawings

• Reduced material wastage through efficient mathematical planning.

• Analyzed specifications & improved conformance to Engineering & Gov’t requirements 20%.

• Coordinated information between sales and drafting departments, thus reducing errors.

• Provides information to Sales and Drafting Departments to expedite completion of orders.

Production Control Specialist, Gene’s Plating Works, Inc., Los Angeles, CA (Oct. 2004 – Dec.

2004)

• Designed innovative tracking system for small parts from raw material to customer delivery.

• Tracked status of over 1000 parts daily and expedited orders to meet customer needs.

• Conducted quality control inspections to ensure quality of product.

• Improved monthly inventory reconciliation reports.

Chief Estimator, Crown City Plating Company, El Monte, CA (June 1987 – Aug. 2004)

• Managed Estimating Department: supervised staff of 2 Estimators assigned and oversaw daily

workflow and prioritized and tracked status of each estimate.

• Analyzed blueprints and plating specifications to prepare time, cost and labor estimates for parts

production, averaging 5 or more estimates per day.

• Contacted vendors to obtain competitive pricing for molds and paint masks.

• Consulted with supervisory and line personnel to determine feasibility of production requested,

and any special circumstances to be accounted for.

• Conducted cost studies to determine actual cost spent and labor incurred for each project.

• Analyzed production problems and developed ways to reduce costs and increase output.

• Assisted Customer Service Department to expedite and manage difficult accounts, resolving

plating and delivery issues.

• Recognized by top management for taking on additional responsibilities in Shipping and

Receiving and Customer Service Departments during downsizing.

Contact this candidate