Change Manager
Resume:
WORK EXPERIENCE
ITIL CHANGE MANAGER
Enterprise Application Integration October 2013-Present
Hewlett Packard Asia Pacific
} Conducts Change Advisory Board Meeting for upcoming projects in the pipeline
Conducts Risk and Assessment for all changes moving to Production
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Ensures projects are delivered on time without compromising the quality of changes
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Coordinates with stakeholders to present changes affecting Critical Business Applications
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Conducts Audit for all changes ensuring that OIS standards are being met
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Consistently drives Service Process Improvements for CHM in accordance to Service Excellence
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LEVEL 2 SAP PI APPLICATIONS SUPPORT SPECIALIST October 2013 -Present
Enterprise Application Integration
Hewlett Packard Asia Pacific
} Provides Level 2 Applications Support for all applications being supported by PI
} Acts as the first point of escalation for incidents being raised by the business
} Resolves incidents and attends escalations to provide assistance for any PI-related concerns
Handles Problem Records and drives for its resolution and closure
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Coordinates with External Business Partners, Key-users and stakeholders to fulfill different Duty Manager tasks such
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as System Monitoring, Fulfillment Requests and Certificate Change
EXPERT DUTY MANAGER October 2013 –July
2014
Enterprise Application Integration
Hewlett Packard Asia Pacific
} Acts as the second level of escalation for incidents/issues related to Master Data Management Application
Coordinates with customers and stakeholders to provide end-to-end resolution
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Drives improvement plans involving the investigation procedures, communications and proper escalation path
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TECHNICAL PROJECT MANAGER January 2013-October 2013
Enterprise Application Integration
Hewlett Packard Asia Pacific
} Conducts End-to-End testing for 3 applications (GATP/MDM/MMCS) for the Central Migration Project
Prepares all the documentations needed for the Cut-over and Go-Live activity
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Coordinates the Implementation Procedures and Validation with the Key-users
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Provides timely updates and next action steps for the whole project phase
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SAP MDM LEVEL 2 APPLICATIONS SUPPORT SPECIALIST November 2011-December 2012
Master Data Management
Hewlett Packard Asia Pacific
} Provides Level 2 Application Support for incidents related to Product and Pricing Application
Fulfills Duty Manager roles for Asia region such as system monitoring and monthly reporting
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Creates Knowledge Articles involving relevant and unique incidents to promote awareness and eliminate its recurrence
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Attends escalations and technical bridges to provide the support needed from an MDM perspective
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SKILLS
MS Office (Word,Excel,PPT,Project,Visio)
UNIX/LINUX (Putty,Filezilla)
SAP R/3/ECC
SAP PI (7.1, 7.31)
ITIL Service Management
Project Management
CDAM Monitoring
EDUCATION
B.S. ELECTRONICS & COMMUNICATIONS ENGINEERING 2005-2010
Technological University of the Philippines-Manila
REFERENCES
Lawrence Du
Director, Vestas
Liz Dimaandal
Service Delivery Manager, Hewlett Packard
Evan Hernandez
People Manager, Hewlett Packard
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