QA manager or QA lead

SUMMARY

Resourceful and dynamic hands-on professional with over 15 years of IT

experience/Project Manager/ Program Manager/QA Manager SAP modules

experience coupled with expertise in designing and developing effective

Development & IT methodologies for various applications. Skilled SAP QA

Lead and process & standards consultant; consistently identified by clients

as critical player in project successes. Experienced in building small and

large scale IT and Development teams and leading the same. Well versed in

execution using agile and waterfall methodology.

. 15 + years of experience as QA Lead, working with Project Manager and

Program Manager line with the PMP and testing concepts

. Experienced with Banking, Insurance, Retails, SAP modules,

Manufacturing, domains

. Experience in managing and implementing strategic, large-scale

technical projects using structured project management methodologies

. Created and submitted proposals to the clients, created SOWs and

helped account teams with invoicing

. Accomplished networker, developing collaborative working relationships

across company's IT and Business organizations

. Created and maintained bug reporting and test case management system

using TFS 2008 and HP Quality Center 10

. Hands on with automation framework concepts and scripting

. Ensured smooth integration and/or rollout of IT systems into the

operational environment by coordinating closely with the affected

functional and technical teams

. Core competence in handling the entire process of project development

from concept to implementation with effective planning, scheduling and

monitoring to ensure execution of project on time and within budget

. Expertise in leading and mentoring the Development and QA teams (by

orienting them on essential processes and identifying and providing

training as needed by the individual teams) of various sizes and

capabilities.

. Recognized for leadership in planning, scheduling, crisis and risk

management and definition of scope for information systems projects.

. Strong analytical skills and problem solving abilities. Exude good

communication and interpersonal skills.

EDUCATION

M.S. in Computer Information Systems from Boston University

M.A. Masters in Business Education

B.S. in Mathematics & Statistics

SAP -- in progress

Certificate - Software Quality Assurance & Software Testing, RDBMS

Concepts Brain Bench

SKILLS

Operating systems: Windows 9X UNIX, Solaris, Linux, NT, Windows 2000, and

XP, SAP

Databases: Oracle, SQL Server, MS Access, DB2, PowerBuilder, ETL,

Programming C++, PL/SQL, JAVA, JavaScript, .NET, VISUAL BASIC(VB),

Languages XML

/Development

Tools:

Internet: HTML, XML, WML, DHTML, JavaScript, VBScript, CSS, XSL

Testing Tools: Rational Robot, Rational Test Manager, Rational

ClearQuest, ClearCase, Load Runner, Test Director, DTS,

QTP, Quality Center, ALM QC

Misc. Application: Microsoft Project, Ms Office, WordPerfect Suite, Visio,

In-house Automation Tools, Caliber, Clarity

Domain Experience Banking, Insurance, Healthcare, Manufacturing, Retail

and Telecom

PROFESSIONAL EXPERIENCE

US BANK, Milwaukee, WI 2012 - Present

US Bank is the fourth largest Bank in US

Role & Responsibility: Software Tester

. Successfully completed the SEI work around to recover within four

hours and settle current day's trading.

. Implemented the development and execution of test case management

through Mercury's Quality Center.

. Communicated with developers, project manager, and upper management

through weekly staff meeting and assisted PMO team on project plan

. The Project was valued over one million, with over 10 integrated

applications and critical systems.

. Reviewed the Functional specifications, Design documents, Manual and

Automation Test Strategy, Test Plans, Execution plans, Test Result

Summary prior to the Release process

. Used in-house portal / SharePoint to track various deliverables and

track quality process compliance.

. Many initiatives taken to increase productivity and combine

applications to support additional work load.

. Resource rotation plan implemented successfully to optimize the

account profitability

. Develop test strategy, test plan, and review test case designs using

Quality Center 10.0 & ALM QC 11.52

. Lead testing team and define effective test strategy.

. Ensure Test Plan covers all applications and aspects of the

initiative.

. Ensure development of test cases and test scripts, including

automation, if applicable.

. Experienced with Agile methodologies and version one.

. Act as the primary point of contact for defects, managing defects,

notifying the project team, and assigning appropriate severity.

. Support post production and business continuity validation testing

efforts, results, and defect resolution.

Kohl's Department Stores, Menomonee Falls, WI

2009 - 2012

Kohls Department Stores is the second largest company in the United States.

Project Summary

Role & Responsibility: IT Lead

. Interact directly with clients and coordinate with multiple vendor

groups.

. Lead group with the enforcement of structured Software standards

including planning, preparation, executing, and reporting for

enterprise projects

. Define project testing related metrics

. Create and implement the organizational goals and responsibilities

. Perform defect management including management of the defect tracking.

. Provide Project Team and other stakeholders with a weekly summary

report

. Planned schedule and monitored work to meet time and quality targets

accordingly

. Develop test strategy, test plans, and review test case designs using

Quality Center 11.0 ALM

. Analyze and review business requirements for all Kohl's Projects and

create traceability matrix

. Coordinate test execution across global teams and time zones and

create communication plans

. Identified gaps in QA processes, resolved anomalies in the

documentations and fixed the QA processes.

. Demonstrated analytical and systematic approach to solve the problems

. Create automation framework using QTP and prepare Regression test

strategy and execution plans

. Coordinating the Release and Process Management for Dev and QA Global

teams across multiple vendors

. Within a short span of time of taking up assignment fixed gaps in test

cases, triaged and cleaned defect tracking system and mapped test

cases to requirements by creating traceability matrix'.

. The team size at peak was 3+ onsite and 10+ offshore.

Assurant, Milwaukee, WI

2008 - 2009

Assurant Health provides insurance health and related products and

solutions in the United States.

Project Summary

Roles and Responsibilities: Testing Lead

. Developed technical and administrative documentations for technical

environment

. Analyzed the requirements to create program design working according

to requirements

. Prepared test data for positive and negative testing using test

scripts to evaluate Corporate Information Security Web to test user

authentication applications

. Designed and developed integration/communication between various

modules.

. Worked with other IT staff members to ensure cross training and backup

support provided.

. Coordinated test execution across global teams and time zones.

. Worked with functional team to define the needs to implement context

based Authorizations.

. Ensured deliverables and mile stones are met with in established

timelines.

. Provided testing estimates and scheduling and created risk/mitigation

plans

. Developed and modified and test codes for complex solutions and

reports, interfaces, conversions and forms

. Maintained records for problem documentations and action items

. Worked onsite and offsite closely to with team to clarify and setup

business roles and access requirements to SAP environment.

. Provided day to day support and maintenance for existing SAP technical

landscape.

Rockwell Automation, Milwaukee, WI

2007 - 2008

Rockwell Automation, Inc. provides industrial automation power, control,

and information solutions in the United States and internationally.

SAP Testing Lead

. Daily administrative tasks include System checks, frequently

monitoring systems logs, work processes, and lock entries, updates.

. Pager support at nights to ensure 24/7 availability of the system.

. Worked on SAP User Administration, assigning roles to the new users

for R/3, SCM, CRM, SRM, BW/SEM

. Extensively worked on Auth objects S_TABU_DIS and Org. levels to

manage authorizations.

. Frequently used T-Codes PFCG, SU01, SUPC, SCUM, SU10, SU24, SU25,

SM30, SM31, SUIM, ST01, SCUM, SCUL etc

. Setting of new authorization classes, objects and field values using

SU20 and SU21

. Worked on 0105 updates for HR position based security

. Worked on procedures and applications of dual-maintenance of security

changes

. Review of critical & sensitive authorizations; implement improvements

to meet audit requirements using SUIM, and VIRSA tools

. Pre & Post Go-Live support to resolve security-related issues

. Redesigned SAP roles and authorizations in compliance with SOX.

. Manual generation and modification of profiles.

. Troubleshooting authorization problems by analyzing user trace (ST01)

and authority check (SU53)

. Generate security reports for the department managers.

. Worked with functional, ABAP, SAP, and Basis team for security related

issues.

. Security is maintained to comply with Sarbanes and Oxley Act

. Worked on documenting roles in roles database and update database

history of roles and exported reports to Excel Sheets from SUIM to

provide business with detailed list of users in their controls

. Studied Analysis based security in BI 7.0.

. Used SU10 for mass maintenance of roles and user assignments

COMPUWARE CORPORATION, Milwaukee, WI 2005 - 2007

Compuware Corporation provides software products, professional services,

and application services to information technology (IT) organizations and

IT service providers worldwide.

Test lead

Consultant: RBC Centura, Rocky Mount, NC

. Managed testing teams and all testing activities

. Implementing the development and execution of test case management

through Mercury's Quality Center.

. Maintaining an annual budget of $200k for the testing lab

incorporating staffing resources, hardware capital, and operating

costs.

. Automated test cases using TestPartner to ensure resource availability

during SDLC phase testing.

. Communicated with developers, project manager, and upper management

through weekly staff meeting and assisted PMO team on project plan

. Worked closely with RBC Infrastructure and Fidelity development team

to integrate on application tuning.

. The Project was valued over 10 million, with over seventy integrated

applications and critical systems for WaMu.

. Defined and negotiated service level agreements for the managed

services SOWs.

. Responsible for capacity planning, budget management, process

improvement, release management, and management of vendor

relationships within the LOB

. Interacted with the clients, collecting Business requirements,

preparing functional specifications, requirement analysis documents,

taking part in client meetings, estimating the tasks, prioritizing the

workflow and allocating the resources.

. Reviewed the Functional specifications, Design documents, Manual and

Automation Test Strategy, Test Plans, Execution plans, Test Result

Summary prior to the Release process

. Used in-house portal / SharePoint to track various deliverables and

track quality process compliance.

. Many initiatives taken to increase productivity and combine

applications to support additional work load.

. Resource rotation plan implemented successfully to optimize the

account profitability

. The team size at peak was 5+ onsite and 10 offshore.

Consultant: Northwestern Mutual, Milwaukee, WI

. Developed Rational Robot scripts for the Web based application

increasing regression testing

. Prepared test data for positive and negative testing using Rational

Robot test scripts to evaluate Corporate Information Security Web to

test user authentication applications

. Created base line test cases in Rational Robot for use in performance

testing emphasizing load and stress testing.

. Provided recommendations for the business process, offered solutions

to solve business problems and building an effective, reliable,

trustworthy working relationship with the customers.

. Understanding and responding to client's priority needs for service &

providing emergency support, fixing emergency bugs and solutions

whenever required.

. Played effective role in submission of proposals, created Statement of

Work, generate monthly forecast, Invoices

. The team size at peak was 5+ onsite and 10+ offshore.

Consultant: Assurant, Milwaukee, WI

. Developed Robot test scripts to evaluate Corporate Information

Security Web based user authentication applications and data

conversion from Oracle to SQL server.

. Designed various scenarios based on various business scenarios using

various ratios to achieve a peak load and Generated, analyzed and

published results.

. Used Rational Clear Quest change management software provides bug

tracking and process automation across the software development life

cycle.

. Created test scripts to send realistic data to the server and avoid

data caching and testing the app's behavior in different browsers

(Netscape, IE4, and IE5).

. Development and Execution were delivered on-time with no compromise of

Quality and were appreciated by customers. Consultant: Full

House Media, Inc. Milwaukee, WI

. Successfully tested website developed with the .NET framework

involving user interface testing, data driven testing and multiple

phases of regression testing on the front-end, delivering a high-

quality site.

. Documented defects using TestTrack Pro, detailing failure and steps to

reproduce for faster defect resolution Created test scripts to send

realistic data to the server and avoid data caching and testing the

app's behavior in different browsers (Netscape, IE4, and IE5).

. Tested web site enhancements involving a complete link check and

aesthetic review of the sites, using multiple browsers and flash plug-

ins to deploy high-quality, easy to browse sites.

INVESTOR'S BANK & TRUST, Boston, MA

2002 - 2005 Investors Financial Services Corp. (NASDAQ: IFIN) has been

acquired by State Street Corp. (NYSE: STT), a leading provider of

financial services to institutional investors.

Senior Software Quality Assurance

. Created, executed, documented and updated test cases in Test Director

based on functional requirements for Web front-end and SQL back-end

testing. Creating detailed defect tracking tickets in Test Director.

. Created performance scripts to generate peak loads for critical

banking/financial transactions based on analytical graphs and response

times using Load Runner Analysis tool

. Participated in documentation review and production design process

involving developers, business analysts, third party representatives,

and upper management

. Maintained an annual budget of $150k incorporate expenses and capital

resources

. Worked with project teams to design and monitor application

performance tests, analyze performance test data, make recommendations

on application design

. Tested a web-based, in-house pricing application using manual and

automated testing techniques with QTP and SQL back-end.

. Performed functional and regression testing Internet-based business

applications.

. Improved test performance through implementation of automating

regression test cases using Load Runner

. Tested front-end, in-house Power Builder application and back-end

white box unit testing procedure on Mainframe and Oracle, entailing

XML scripting, middleware messages and data verification.

. Performed recovery testing to ensure the integrity of the system, even

after abnormal errors such as a system crash.

STATE STREET CORPORATION, Quincy MA

1999 - 2002

State Street Corporation, through its subsidiaries, provides a range

of products and services for the institutional investors worldwide. It

operates in two divisions, Investment Servicing and Investment

Management.

Software Quality Assurance Specialist

. Performed and maintained test cases of system enhancements for NAV

Alert and GMAS end-users, FTS product installations and NAV Alert

system utilities using both manual and Rational Robot automate scripts

for regression testing

. Performed GUI testing, Positive and negative testing, White box

testing, Block Box testing, Integration testing, Performance testing,

Data driven test and Functional testing on the application.

. Ran VBA script on mainframe applications to create reports

. Analyzed system specifications and business requirements to create

test plans and test cases.

. Met daily with developers and technical writers for updated

requirements and documentation

. Developed different types of SQL queries to ensure data integrity.

BOSTON FINANCIAL DATA SERVICES, INC. Quincy, MA 1998 -

1999

System/Data analyst

. Determined accurate funding sources and values of single and multiple

policy cases.

. Involved in detailed analysis and reconstruction of payment histories

by tracking cash values, loan and dividends used.

. Used an MS Access based retrieval application with Wang document

imaging to research policies.

. Prepared and used MS Excel spreadsheets.

AT & T, INC. Braintree, MA 1997 - 1998

Roles and Responsibilities

. As an Offshore Project Lead (Dev and QA) was responsible to manage the

Development and Testing Projects of the AT&T systems.

. Part of the key transition team during the knowledge transition phase.

The transition was planned in phases and was successfully able to

transition about 30+ applications (Dev and QA) within 3 Months

timeframe.

. Interact with the clients, collecting Business requirements, preparing

functional specifications, requirement analysis documents, taking part

in client meetings, estimating the tasks, prioritizing the workflow

and allocation.

. As a Project Lead, coordinated activities for the Dev and QA teams,

. Design, Coding, Unit Testing for the Dev Team

. Test Strategy, Test Plan and Test Execution for Integration and System

Test teams.

. Also coordinated the release management process / activities during

the Quarterly implementation cycle.

. Spearheaded the Development of the KT Suite. The KTSUITE is a one-stop

resource that acts as an effective mode of Scheduling, Planning and

Tracking of Knowledge Transfer.

. Development and Execution were delivered on-time with no compromise of

Quality and were appreciated by customers.

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