Customer Service Manager

Nakia

Johnson

**** ****** **

San Diego, Ca ****9

Mobile: 619-***-****

Email: ***************@*****.***

EXPERIENCED ADMINISTRATIVE RECEPTIONIST

With 6 years of experience supporting professional businesses. I am

extremely organized and excellent at time management. I am reliable and

have superb customer service skills.

SKILLS

Knowledge of MS Office Cash and Credit card Medical Manager Software

Adaptability handling CPR Certified

Superior Customer Service Workers Compensation Medical Terminology

Strong work Ethic 10 Key /Data Entry

Type 65 wpm Excellent time management

skill

PROFESSIONAL EXPERIENCE

Lakeside Special Care, San Diego CA SEP

2009 - MAR 2014

CNA

. Assist patients with daily activities

. Maintained harmonious relationships with unit and co-workers

. Provide support and assistance to co-workers to ensure quality

resident care

Vacation Marketing Group, San Diego CA

OCT 2008 - MAY 2009

Reception/Admin

. Answer incoming calls on multi-line phone and respond to public

inquiries in a courteous manner

. Greet visitors, ascertain the nature of business, and refer them to

appropriate staff members

. Perform copying, mailing, filing and typing duties as required

. Up keep of employee hours and bonuses

. Send out daily and weekly reports

Occupational Health Services, Vista, CA

JAN 2006 - AUG 2008

Receptionist

. Responsible for the provision of an efficient and effective reception

service and for administrative support to other staff as directed by

supervisor

. Answer incoming calls on multi-line phone and respond to public

inquiries in a courteous manner

. Received and distributed mail and messages to appropriate departments

and employees

. Assisted Office Manager in back office administration

. Set-up and maintained files, records and databases

Contact this candidate