Customer Service High School

NICHELLE PETERS

**** ********* **. ***. ***, Columbia, SC 29223 803-***-**** **************@*****.***

Professional Profile

• Accurately type 45 wpm

• Proficient in Microsoft Applications (MS Word, Excel, Power Point, and Outlook) SCEIS, OMS

• Over 5 years’ experience in customer service

• Extremely well organized, skilled at planning and implementing new projects

Professional Experience

South Carolina Department of Corrections Administrative Specialist II 12/2013 – 5/2014

Records Management Office

• Retrieved inmate records for distribution

• Correlated, and copied requested records information

• Merge documents for filing

• Transported records to various offices locations

• Picked up and distributed records and agency mail

• Entered data through agencies automated system

Virgin Islands Department of Agriculture Clerk I 02/2007 – 08/2013

Commissioner’s Office

• Performed general office duties including scanning and faxing documents, entering information in

database, scheduling appointments and managing travel arrangements for staff.

• Prepared memos, tax exemption documents, job orders, and licenses

• Answered multiline switchboard, responded to customer inquiries

• Served as cashier, managed cash and credit transactions during special functions

Virgin Islands Department of Public Works Clerk Typist II 09/2005 – 09/2006

Human Resource Department

• Provided general assistance to the Director of Human Resources.

• Maintained filing system; assured that all files were well organized and up to date

• Assisted with orientation of new employees

• Managed reception area, attended to needs of customers; PBX Operator

Virgin Islands Water and Power Authority Clerk Dispatcher 02/2005 – 07/2005

Meter Reading Section

• Dispatched calls on radio

• Typed documents, answered phones, responded to customers’ needs

• Maintained files; assured that items were properly entered in database

Virgin Islands Department of Public Works Personnel Records Clerk I 10/2002 – 10/ 2004

Human Resource Department

• Served as assistant to Executive Secretary to the Commissioner

• Assured that personnel records were properly maintained and that privacy was protected

• Performed general office duties: prepared correspondence, serviced customers; operated office

equipment

Education

St. Croix Central High School, St. Croix, VI 1998 High School Diploma

Paine College, Augusta, GA 1999 Business course of study

University of the Virgin Islands, St. Croix, VI 2003 Course work in Business Administration

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