Customer Service Operator

LORENZO H. REID

***** ******* **** + Apple Valley, MN 55124 +612-***-****

To obtain a career that gives an opportunity to provide customer service

and administrative support services. To work for an organization that will

bring challenges, promote creativity and utilize my skills in assisting the

organization toward success.

SUMMARY OF QUALIFICATIONS

Knowledge in all areas of customer service. Excellent communication with

the ability to project and elicit enthusiasm, drive and energy, using a

common sense approach. Adept at sizing up situations, systematically

analyzing facts, and developing alternative courses of action to increase

productivity. Form quality relationships and install a high level of

confidence at all levels.

PROFESSIONAL EXPERIENCE

Metro Transit 7/2006 - Current

Rail Operator Minneapolis, MN

. Operate transit light railway safely in accordance with all operating

rules.

. Conduct inspection of equipment according to rules & operating

procedures.

. Continue safety awareness on railway and rail conditions during

operation.

. Ensure safe efficient and courteous service to customers.

. Maintain required license and train operator certification.

Bus Operator

. Safely operate passenger bus, adhering promptly to time schedule.

. Perform inspections of bus; report any defect to dispatcher/ complete

required documentation.

. Answer and refer public inquiries/complaints.

. Provide passenger assistance by performing operation of wheelchair lift

and securement deices; assistance with boarding/departure; transfer from

seat to seat and assist others with varying disabilities.

Janitor

. Perform general cleaning duties, indoors and outdoors.

. Perform overhead dusting; clean light fixtures; operate wet/dry vacuum;

clean carpet; buff and polish floors.

. Organize and maintain inventory of cleaning supplies.

. Ensure compliance with safety rules and Metro Transit policies and

procedures.

Northwest Airlines 1993 -

2005

World Club Representative (2002-2005) Bloomington, MN

. Provide customer service to passengers for lights at the club counter.

. Confirm reservations/issue boarding passes/direct passengers to assigned

boarding gates.

. Make announcements of boarding aircraft/flight delay information.

Analysis Associate (2000-2002)

. Perform statistical and mathematical calculations. Sort/distribute

documents

. Sort/distribute documents.

. Maintain and update accurate reports and provide timely distribution.

Lead Cleaner (1999-2000)

. Assigned and directed the work of cleaners servicing NWA aircraft.

. Service the aircrafts lavatory fluids and fresh water system.

. Greet visitors in lobby area and provided customer service.

Customer Service Agent (1993-1999)

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