Human Resource Officer
Resume:
TOM E. HILL JR, MBA, SPHR
Proven S trategic D riven L eadership
**** * **** ****** • Tulsa, Oklahoma 74133 • 918-***-**** • ******@***.***
Seasoned executive with over 20 years of human resource leadership in a continuous improvement and
manufacturing environment. Demonstrated success in talent management, operations management, strategic
planning, and resource management. Extensive capabilities in multi-million dollar P & L management, cost
control, customer service, negotiations, and supply chain management. Effective communicator, adept at
translating complex concepts for clear understanding.
Highly motivated approach to developing teams and building exceptional talent development programs tailored
to company needs. Agile problem solver with keen abilities identifying needed improvements, designing
proactive solutions, and spearheading change. Proven record optimizing performance, boosting customer
satisfaction, building organizational relations, and creating superior processes that achieve far-reaching goals.
Organizational Structure • Continuous Improvement • Performance Metrics • Staff Development
Benefits Total Rewards • Quality Control • HRMS Analysis • LMS Training • Succession Planning
Strategic Planning • Risk Management • Automation • Safety • Logistics • Lean Manufacturing • KPI’s
PROFESSIONAL EXPERIENCE
AMERICAN WASTE CONTROL • Tulsa, Oklahoma • 2007-2013
Manufacturing and Environmental companies operating at 3 locations.
Human Resourc e Officer
Spearheaded profitability performance and operational optimization, managing 15 direct employees and 250
staff members across 6 business lines. Team leader sourced to engineer, construct, proceduralize, resource, and
staff a new 10 million dollar manufacturing plant as a startup division . Responsible for production, quality control,
operational planning, resource management, and compliance. Ownership of P & L budget of $54M annually.
Developed and monitored human resource performance metrics. Realigned company structures. Negotiated and
integrated contracts.
Fin anci al Highlight s :
• Cut worker’s compensation claim costs by $972K, decreasing claims from 17 to 1 annually by implementing
risk management audits, safety procedures, and communication policies between management and staff.
• Generated $2.1M within first 16 months by forging competitor alliance and negotiating new 5-year contract
with decreased costs and new revenue streams.
• Enabled capture of $500K of previously missed revenue by implementing new pricing practices,
accountability safeguards, inventory / internal controls, and accounting protocols.
• Developed key performance indicators by division to achieve 14% productivity improvement in
manufacturing.
Health & Produ ctivit y Improv ement s :
• Reduced major claims by 55% by proactively managing diseases with an on-site clinic, staffed fitness facility,
and educational activities.
• Extended operational availability by 40% without an increase to payroll by analysis of overtime costs, which
allowed a realignment of job functions, restructuring of shifts, and balancing skilled personnel to demand.
Busi ness Growth :
• Won new contracts, including a $14M transaction, through expert market analysis, identifying new markets
with minimal competition, pinpointing market voids, and implementing new automated systems / programs to
aggressively and proactively pursue opportunities and poise company for success.
Resume
TOM E. HILL JR, MBA, SPHR • Page 2 • 918-***-**** • ******@***.***
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Staff Developm ent Succ ess :
• Synchronized human resources direction with overall business strategy by redesigning organizational
structure, employee policies, and job functions to enhance goals, leading to increased customer availability,
reduced payroll, and better defined career paths.
• Boosted sales by 13% by fostering dramatically improved sales force morale, creating new sales
commissions program linking performance to sales behavior techniques.
WFR ENTERPRISES • Broken Arrow, Oklahoma • 1999-2007
Service industry specializing in highly-skilled technicians & craftsmen.
Human Resourc e Officer
Directed human resources activities ranging from talent development to staff assessment, recruitment, retention,
and compensation. Designed training programs, eLearning, and seminars. Evaluated staff proficiency and
ensured learning practices translated into business results. Managed and cultivated vendor relations. Headed
production throughput and improvements.
F in anci al Highlight s :
• Decreased claim expenses by 41% by forging new vendor alliances and plan modifications resulting in
significantly lowered emergency room visits for non-emergency care.
• Increased sales 11% through IPAD mobile platform, training, improved sales presentations, prompt follow-up
communications, and consistent pricing.
• Improved sales 9% through sales commission program redesign, linking performance to sales behavior
techniques, resulting in significantly enhanced customer service and sales team employee satisfaction.
Operati onal Enhan ce ment s :
• Reduced workforce through automation while restructuring compensation incentives to achieve increased
billable hours through productivity improvements.
• Eliminated underperforming team members and generated enthusiasm in top achieving sales associates by
restructuring compensation to incentivize work above a determined threshold as bonus pay, creating 20%
increased service capacity without increasing labor force.
Staff Developm ent Succ ess:
• Created top performing teams through coaching and mentoring, analyzing performance, providing
compensation incentives, and increasing company strength through cross-functional leadership.
• Utilized teaching skills gained from undergraduate diploma in education to efficiently create and deliver
relevant proficiency training in operations, retail, customer service, and management.
ALPHA-OMEGA • Broken Arrow, Oklahoma • 1987-1999
Manufacturing industry specializing in restoration products.
Human Resourc e Officer
Senior team member of continuous improvement in business operations, quality control, and consumer
interaction. Implemented new policies, procedures, and systems to improve the quality of company's products.
Fostered and maintained relationships with key accounts, working closely with sales force. Monitored and
managed safety awareness in all manufacturing processes. Oversaw human resources activities ranging from
talent development to staff recruitment / retention.
Resume
TOM E. HILL JR, MBA, SPHR • Page 3 • 918-***-**** • ******@***.***
Financial Highlights:
• Reduced costs by 8% and optimized productivity by 7% through monitoring all aspects of manufacturing
from the development phase to implementation with effective reporting systems.
• Oversaw implementation of new manufacturing processes inclusive of equipment and line modifications
that increased efficiency by 9%.
Business Growth:
• Increased retail market presence by developing new business lines, and fortified company market share
by competing for shelf space at large hardware stores resulting in 75 new locations.
• Through applying technology and engineering concepts created a new type of aerosol delivery system
giving us total market dominance. This new delivery form separated us from all competitors.
Staff Development Success:
• Implemented Just-In-Time and Lean methodology through customized training programs to reduce cost
and improve vendor relationships.
• Taught customized training programs dealing with quality control. This allowed staff to elevate their
performance and reduce defects by 24%.
ARAMCO • Saudi Arabia • 1982-1987
Oil & Energy Industry.
Operations Manager
Required international travel and assignment to Dhahran, Saudi Arabia. Accountable for all aspects of
operational activities in the Production Control units. This position managed 75 people along with interfacing
and providing support to all personnel in Saudi Arabia. Directed activity of client interface, scheduling, and
recovery while maintaining service level objectives on the production shift.
EDUCATION
Master of Business Administration, Houston Baptist University, Houston, Texas
Bachelor of Science in Education, University of Tulsa, Tulsa, Oklahoma
PROFESSIONAL DEVELOPMENT
Senior Professional Human Resources (SPHR) December 2014 and Compliance Educators
State of Oklahoma Teaching Certificate
Microsoft Office (Word / Excel / PowerPoint) Training
LEED Green Associate Certification
Master Certification - Recycling System / Landfill Management / Transfer Station Systems
TECHNICAL SKILLS
Microsoft Office • QuickBooks • Lean methodology • Learning Paths • HRMS / HRIS Software
Resume
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