Customer Service Representative

KAWALJIT PARMAR

*** ***** **** ****, ***********, ON, L5W 1G8

Cell: 647-***-****

***********@*****.***

Executive Summary

Highly motivated and thorough Individual, excellent team player well versed

in a fast paced office environment. Well organised and proactive in

providing timely, efficient and accurate administrative support to office

manager and colleagues and customer service to internal and external

customers. Detail oriented, well presented and able to work with very

minimal supervision or no supervision

AREA OF EXPERTISE

. Office Management ( Correspondence handling

. Confidentiality ( Multicultural interaction

. Staff Training ( Supplies management

. Customer Service ( Record Maintenance

. Computer Savvy ( Data Management

PROFESSIONAL EXPERIENCE

Maple Lodge Farms (FSTC Lab),

Sept. 2010-March 2014

Administrative Assistant/ Purchasing Clerk

Mississauga, ON

. Maintained Laboratory data management as per ISO 17025

. Liaised with Chemistry, Microbiology, and Waste water and QC personnel

for documentation and data management

. Proven Ability to handle, competing priorities in an effective manner

. Provided pricing and turnaround time related to all testing inquiries

. Processed and verified all incoming job orders of the customers

. Prepared monthly Invoices of the customers

. Highly skilled in greeting Customers and answering phone calls

. Compiles data, statistics and supplementary information to maintain

research activities. Maintained electronic and hard copy filing system

. Reviewed Policies & Standard operating procedures every year

. Received and processed customers cheques and payments

. Maintained & updated customers account information

. Managed office Supplies, Lab chemicals, received and verified them

. Monitored inventory levels and reconcile physical inventory with records

. Processed and distributed incoming regular and electronic mail and other

materials and co-ordinated the flow of information internally within

organisation

. Attended monthly safety meetings & wrote minutes of meetings

. Prepared cost allocation reports

. Prioritized work independently to meet deadlines

WG Pro Manufacturing Inc. Aug. 2009- Sept. 2010

Production Supervisor

Mississauga, ON,

. Coordinated production schedules and set shift goals with assistance of

shift supervisors

. Coordinated production Schedules and shipping schedules with customer

representatives over the phone

. Evaluated productivity of each shift, machine and supervisor

. Supervised the handling and packaging of food, maintenance of equipment

and records

. Supervised the work of other employees by assigning and inspecting the

work performed

. Determine ability of company to meet monthly customer orders without

sacrificing product quality

. Accurately completed daily production records which include product

description, date codes, feedstock information and calculations of

finished product

Punjab National Bank Oct.

2005- Feb. 2009

Assistant Head Teller

Punjab, India

. Supervised four tellers and ensured ongoing maintenance and compliance

with credit union guidelines

. Managed customer transactions, processed sales referrals and promoted

bank services and products

. Consistently provided outstanding customer service and developed fliers

to promote new and existing products

. Handled customer's financial transactions such as deposits, withdrawals,

certified cheques, transfers and credit card payments

. Processed deposit slips and cheques from clients

. Served as the key point of contact for teller questions and

troubleshooting. Trained new hires identified and rectified balancing

errors

. Followed bank policies and procedures and applied high degree of accuracy

to process transactions in a timely manner. Ensured exceptional levels of

customer service are maintained

Life Insurance Corporation,

Feb. 2000-Oct. 2005

Customer Service Representative

Punjab, India

. Provided excellent customer service to all clients with regards to sales,

data entry etc.

. Maintained open communications with other Sales Offices, Client Services

. Committed to exceeding customer expectations in all situations

. Managed multiple tasks, and follow-up on uncompleted task

Education

Master's degree Punjab University,

India.

Bachelor degree Punjab University,

India.

Diploma- Excel 2010 Sheridan College,

Brampton.

Diploma- Business Communication Sheridan College, Brampton.

CALA- ISO 17025:2005 Training Toronto

VOLUNTEER WORK

Heart and Stroke Foundation, Mississauga

Aug 2014- Present

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