Customer Service Manager/ Instructor

GLORIA PAREDES

* ******* ***. ****: 647-***-****

Maple, Ontario L6A 2C8 E-MAIL: ****.***@******.***

Dear Sir or Madam,

I am currently looking for a position within your establishment. In addition to my resume

I was the Head Teller at the TD Canada Trust Bank for years. I have worked as an

assistant to the following individuals and companies: Mr. Paul Stern owner of Parkwood

Central, Mr. Hadley owner of Northtown Ford, Mr. Steve Braybrook General Manager

at Northtown Ford, Mr. Clive Crow Head Hunter Consultant and Ms. Helga owner of

Helga's Modelling and Talent Agency. As assistant to these individuals my duties were

as follows:

Answering Phones

Filing Documents

Customer Service Procedures (attend to the clients requests)

Delivery of the vehicles for customers

Typing reports

Reading resumes

Meet and greet clients/ customers

Follow-Up calls for clients and customers

Handing out flyers

Interview potential employees

Setting up meetings with both clients/customers and staff members

I have also, worked in retail, jewellery and produce fields. I worked at Berries and

Blooms a produce store within York University. I have worked at Danier Leather as

Assistant Manager. I have worked at Monarchy, Sensational Jems and Minzs all within

the 747 Flea Market selling gold and silver Jewellery. I was an instructor at the Canadian

Aesthetics Academy and also Universal Academy for Hair and Aesthetics. I also

previously worked in two spas where I taught the aestheticians on new techniques and I

operated my own “Travelling Aesthetician” business for a total of twenty years.

I am looking for an establishment that will provide opportunities for growth and

development to pass on my expertise and to learn new techniques.

Thank you for considering my application. I look forward to discussing this position with

you further.

If you have any questions, please do not hesitate to contact me.

Yours truly,

Gloria Paredes

GLORIA PAREDES

1 Kenmore Ave. CELL: 647-***-****

Maple, Ontario L6A 2C8 E-MAIL: ****.***@******.***

OBJECTIVE

I am an instructor for medical aesthetics. I am looking for an institution that will provide

opportunities for growth and development within the medical aesthetics profession.

HIGHLIGHTS OF QUALIFICATIONS

I have over 20 years experience in the Medical aesthetics profession.

Canadian Aesthetic Academy Diplomas in: Advanced Aesthetics, Medical

Aesthetics and Laser Technology.

York University B.A. Sociology Degree.

Previously worked in two spas where I instructed the aestheticians on new

techniques.

Operated my own “Travelling Aesthetician” business.

Instructing in new medical technologies is my area of expertise.

Worked with cool glide laser, palomar laser, radio frequency, electrolysis and

microdermabrasion both crystal and diamond.

Fluent in two languages: English and Portuguese.

Computer skills learned through personal use - Microsoft Office.

Excellent phone skills, punctual, well organized, a reliable self starter and an

outgoing confident individual.

WORK EXPERIENCE

UNIVERSAL HAIR AND AESTHETIC ACADEMY April 2012 to August 2012

Instructor and Clinical Supervisor at the Brampton Location

Skin Care

Body Care - Including Massage and other body treatments

3 Nails - Manicures and Pedicures and instructing on Diabetics

Theory

Chemistry

Anatomy of the Body

Waxing

Sanitization and Sterilization Procedures (Acel Certificate)

CANADIAN AESTHETICS ACADEMY October 2006 to August 2007 and

April 2010 to January 2012

Clinical Supervisor and Instructor at Hamilton/Brampton locations

Electrolysis Ear Candling

Skin Care Applied Holistic Nutrition

Body Care Detoxification

Nail Technician Non-Surgical Facelifts

Theory Laser Photo Rejuvenation

Chemistry Laser Acne Treatments

Waxing Cellular Physiology

Chemical Peels Laser Couperous/Erythrosis

Microdermabrasion Laser Hair Removal

Reflexology Laser Vein Removal

Eyelash Tinting Sanitization and Sterilization

November 2007 – April 2010

OASIS SPA AND LASER CENTRE

Instructor for the entire staff, Manager and Instructor for Medical Laser Technicians

Laser Hair Removal Chemical Peels

Laser Photo Rejuvenation Laser Acne Treatments

Non Surgical Facelifts Sanitization and Sterilization

Microdermabrasion Procedures

SPA BY THE RIVER 2000 - 2006

Instructor for a staff of six, Manger and Instructor for the Medical Laser Technicians

Manicures Controlled cash flow

Pedicures Trained new staff

Body Massages Laser Hair Removal

Waxing Microdermabrasion

Facials Non-Surgical Facelifts

Electrolysis Skin Rejuvenation

Ensured proper sanitization Booked appointments for spa

and sterilization procedures

Reception duties

TD CANADA TRUST BANK 2000 - 2005

Head Teller of coin and CSR Teller, responsible for all personal and corporate accounts.

Responsible for ordering and shipping all monies in the bank.

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