Customer Service Sales
Resume:
Tanya Ware
**** **** **** *****, *******, IL ****3
**********@***.***
SALES/CUSTOMER SERVICE MANAGEMENT PROFESSIONAL
More than 17 years’ successful experience in customer service & 11 years in
•
Profile
sales with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using IBM; Microsoft Word,
CampusVue, Infinity 5.0, Paradox, Microsoft Outlook, Google Docs,
Adobe Acrobat Reader.
3. Types 90 95 wpm
4. Ability to train, motivate, and supervise customer service employees.
5. A team player, acknowledged as “Quality Customer Service
Professional.”
6. Offered an in depth understanding of the sales cycle process and
remain focused on customer satisfaction throughout all stages.
Increased customer retention by 19%, from 72% to 91%.
•
Synopsis of
1. Reactivated 9 key accounts ($253K/year), utilizing
Achievements persuasion/mediation skills.
2. Proactive planning led to notable increase in morale in all departments.
3. Created customer satisfaction survey, drastically reducing potential
problems.
4. Quota surpassing sales representative with a history of exceeding
employer expectations across diverse industries. Enjoy talking to
people and establishing a long term, loyal customer base.
5. Persuasive communicator; use consultative selling skills to identify
opportunities, overcome objections, build relationships and turn cold
canvassing into sales.
6. Tenacious negotiator and closer; adept in conveying the benefits of
products/services and generating customer interest. Quickly learn,
master and sell new product offerings.
Sonnets Academy, Chicago, IL 2014 Present
Employment
Older Infant Teacher
1. Planned daily lessons a week in advance that bring to
life Sonnets curriculum and are individualized for every
student in your classroom.
2. Demonstrated NAEYC standards within the classroom
and school
3. Established strong parent and family relationships.
4. Encouraged problem solving and practice positive
behavior guidance.
5. Completed all paperwork in a timely fashion and able to
multi task.
Kaplan University Online, Chicago, IL 2012 2013
Financial Aid Service Coordinator
1. Provided outreach to students via phone, email or other
media in response to inbound requests, to prompt timely
completion of required documents or other
communications based on superior knowledge of Title
IV funding requirements, will be required to articulate
verification and C code resolution requirements to
students and will be able to resolve complex document
issues about incomplete or inaccurate forms including
overlapping loans and remaining Pell eligibility
Unicom Teleservices Inc. Chicago, IL 2000 2012
Call Center Manager
6. Responsible for handling a team of 5 employees and
supervising their work successfully.
7. Handled all team members’ problems and queries
successfully.
8. Handled sales in the opening of new accounts and
upgrading of existing services.
9. Provided technical support to the team members.
10. Responsible for motivating employees and team
members to meet company’s goals and customer
satisfaction.
ADDITIONAL EMPLOYMENT
RBC PRISM MORTGAGE COMPANY, CHICAGO, IL
TECHNICAL SUPPORT SPECIALIST 11/00 02/02
11. Reason for leaving: Company went through a restructure
and was laid off.
SEARS TOWER FITNESS CLUB, CHICAGO, IL
FRONT DESK/OFFICE COORDINATOR 11/99 11/00
12. Reason for leaving: Wanted to advance in other career
opportunities.
MARCUS EVANS INC., CHICAGO, IL
ACCOUNT EXECUTIVE 04/99 10/99
13. Reason for leaving: Was interested in new challenges
and wanted to experience them in a different capacity
than I had in the past.
INTERNATIONAL SERVICES, CHICAGO, IL
INSIDE SALES MANAGER 07/97 04/99
14. Reason for leaving: Company went bankrupt and closed
down.
Columbia College Chicago, Chicago, IL 1997
Education
Bachelor of Arts: Music Business Management
References Furnished Upon Request
Contact this candidate