Client Relations Specialist and Database Manager
Resume:
E r in K Kato
Chicago, I L 60626
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Creative professional driven by relationship-building, data integrity and meaningful communication.
Rated exceptional for interpersonal connection, member and customer relations/communications.
B ig picture conceptual thinking balanced with scientific method.
L ikes a challenge, continued learning and holding the positive in all situations.
EXPER I E NCE
American Student Dental Association, 2010-present
Member Relations Specialist, Sept. 2012-present
Core position in selection, set-up and data converstion of Association Management Software.
AMS: daily management, query creation, data analysis, efficient business practices across departments.
Key relationship-builder: members, chapter leaders, volunteers, database team, other organizations.
M anage e-newsletter sent to 22,000+ members, develop and edit content for website and webinars.
Assist in creation/editing of membership marketing, creation of training materials and how-to guides.
Staff liaison, Council on Professional Issues: identify, research industry issues
Manage community outreach grants and awards program, support at off-site functions, key presenter.
Membership Administrator, Sept. 2010-12
First-line connection with members and chapter leaders.
Managed annual membership drive, Excellence Awards.
Managed membership processing.
C reated queries and reported data to all departments.
Staff and chapter training.
Support to the Council on Professional Issues.
American Hospital Association, American Society for Healthcare Risk M anagement, 2008-2010
Membership and Communications Coordinator, Oct. 2009-10
Lead support for ASHRM Manager of Communications and Publications.
Lead support for ASHRM Manager of Membership.
Maintained rapport with members, Board Members, Commit tees and Chapter Leaders.
Compiled, designed and edited content in email CRM for eNewsletters, alerts, membership marketing.
Edited print materials, Forum Newsletter and Journal of Healthcare Risk Management (JHCRM).
Posted timely information to ASHRM Web site and archives for national and chapter purposes.
Interviewed ASHRM volunteers, wrote article content and press releases.
Sold advertising spots for JHCRM and Web: scheduled ad copy, negotiated rates, t racked revenue.
Ran member queries across departments.
Administrative Assistant, Jan. 2008 - Oct. 2009
Lead support for Executive Director and Director of Operations and Development.
Organized calls and meetings.
Supported creation/delivery of communications to Board of Directors, chapter leaders, members.
Assisted in Board of Directors election process.
Built member relations: hospital Risk Managers, Patient Safety Advocates, health lawyers, students.
Assisted in budget and financial reconciliation.
E r in K Kato
1618 W Farwell Ave, Apt 3A
Chicago, I L 60626
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Careers in Nonprofit, 2006-2007, Administrative
Chicago Abused Women's Coalition, 2005-06, Domestic Violence Counselor
E D UCAT IO N
North Park University, 2006-2007
Master level coursework in Management of Nonprofit Administration
University of North Texas, 2002
BA, Psychology
S K I L LS
Association management software (AMS): set-up, implementation, t raining, maintenance and growth
Business Objects Query software, CMS, e-mail marketing and social media software
PC and Mac, Microsoft Office Suite, familiarity with SQL, In-design, Dreamweaver and Photoshop
Skills assessments
Gallup's Strenthsfinder 2.0
Strategic: Generates countless inventive ideas. Discovers why things happened.
I deation: Values insight and dialogue.
I nput: Enjoys broadening knowledge base. Sees excellence in others as inspiration.
Connectedness: Considers people more important than things. Driven by values.
Learner: Drawn to the process of learning. Not threatened by unfamiliar material.
Gallup's Entrepreneurial Strenthsfinder 2.0
C reative-Thinker: Asks the questions to find a full range of ideas/solutions to challenges.
Relationship-Builder: Positivity and integrity create robust and diverse relationships.
Delegator: Identifies and t rusts abilities in others. Empowers growth of strengths.
R isk-Taker: Sees past barriers, assumes success. Connects emotionally to exceed expectations.
I N T ERESTS
Art: charcoal and w ri ting, Neuropsychology, Public speaking, Exploring new cities and architecture
Contact this candidate