Service Manager

Hector Rivera

**North *th Street; Apt. * Paterson, NJ 07522 ( Cell: 1-718-***-**** (

Email: ************@*****.***

EDUCATION

**** *** **** *********** ******** New York, NY

Master of Professional Studies in Urban Ministry

3.6 G.P.A.

1996 Mercy College Dobbs Ferry, NY

Bachelor of Science in Behavioral Science

3.4 G.P.A.

AWARDS / CERTIFICATES

( Defensive Driving Course ( Awarded "Outstanding

Facilitator"

( Domestic Violence Awareness Facilitator ( Family

Team Conference Facilitator

( Crisis Intervention Techniques ( Group Dynamics and

Group Processing

( Adult Peer Counseling (140 Hours) ( Created Round-

Robin Meetings @LESFU

( Case Management Training ( Frontline Leadership

PROFESSIONAL HISTORY

7/2011 - 10/10/2014 Lower East Side Family Union -General Preventive

New York, NY

Social Work Supervisor

( Report to Program Director ensuring that every child on the caseload

is living a nurturing and safe life as required by CWS

( Ensured that staff was creating, family integrated model, service

plans for families and children with their input; built on client

strengths, realistic, culturally competent and in accordance with City,

State and Federal Regulations.

( Ensured that children are safe and well cared for in their home

environment

( Participate with agency night/weekend on-call rotation as needed

( Provide clinical supervision to case planners

. Provide crisis intervention to clients in psychological distress

. Intervene with families who are experiencing domestic violence or other

family crisis

. Provide clients who are experiencing mental health issues with support

and treatment readiness counseling with the goal of helping them access

needed services

. Conflict resolution between clients and service providers

. Participate in quality assurance and quality improvement activities

. Identify and evaluate fundamental issues for major functional areas

through assessment of intangible variables.

. Provide overall project leadership to the Team

. Articulates a clear, compelling vision and direction for the team,

linking it to the Organization's mission

. Clarified team member roles and responsibilities, setting clear

expectations and holding team members accountable for meeting commitments

and timelines

. Creates a supportive environment of open communication and actively

engages and listens to others viewpoints

. Identifies and manages conflict resolution quickly and constructively

. Establishes a clear framework for decision making so that team members

are empowered and informed about the types of decisions made at the team

level and at the executive level

. Escalate issues in a timely fashion.

10/2010 - July 2011 Lower East Side Family Union -General Preventive

New York, NY

Case Planner

( Assess clients for treatment plans and development process including

Family Assessment and Service Plan

( Facilitate provisions of entitlements as outlined with clients

receiving general preventive services

( Refer clients to multidisciplinary services, as needed

( Facilitate individual counseling sessions for clients with mental

health, substance abuse, HIV/AIDS, etc

( Conduct home visits, case conferences and assessments in compliance

with ACS standards here in New York City.

( Facilitate entitlement referrals/advocacy for clients who were not

mandated to general preventive services

( Facilitate parenting skills group as outlined with general preventive

services.

( Facilitate Family Team Conferences with clients to develop service

plans with action steps.

( Developed Round-Robin meeting for case planners and case managers at

LESFU to enhance, support and excel at offering services to clients with

specific needs based on individual abilities to serve them.

4/2008 - 8/2010 Volunteers of America - New Hope Domestic Violence Shelter

Brooklyn, NY

Case Manager

( Manage the client intake and assessment process to orient the client

to the program and produce a comprehensive assessment of client service

needs.

( Develop with the client a mutually agreed-upon individual service

plan reflecting assessment finding goals and update the plan with the

client as required.

( Facilitate provisions of entitlements as outlined with clients

receiving general preventive services

( Referred clients to multidisciplinary services, as needed

( Facilitate individual counseling sessions for clients with mental

health, substance abuse issues or HIV/AIDS, etc.

( Document case management activities in accordance with agency and

funder guidelines/procedures

( Meet regularly with clients to assist him/her in obtaining needed

services/benefits to achieve their individual service plan goals.

Provide supportive counseling to strengthen his/her ability to make

appropriate life decisions.

( Foster relations with Real Estate brokers to assist clients with

apartment search, etc.

( Conduct housing eligibility assessments of all applicable clients.

( Facilitate a seven-week Domestic Violence Group.

( Developed Powerpoint Presentation for Annual Domestic Violence

Conference

9/2007 - 11/2007 Salvation Army - Bushwick General Preventive Brooklyn, NY

Case Planner II

( Assessed clients for treatment plans and development process

including Family Assessment and Service Plan

( Referred clients to multidisciplinary services, as needed

( Facilitated individual counseling sessions for clients with mental

health, substance abuse, HIV/AIDS, etc

( Conduct home visits, case conferences and assessments in compliance

with ACS standards here in New York City.

( Facilitated entitlement referrals/advocacy for clients who were not

mandated to general preventive services

4/2006 - 8/2007 Uth-Turn/FCLD Brooklyn, NY

Facilitator/Outreach Coordinator

( Developed and planned group sessions along with daily agendas and

curriculum

( Distributed and lectured a variety of group sessions and printed

informational materials

( Collect service data and participate in evaluation and quality

assurance activities.

( Facilitated individual and group counseling sessions

( Conducted Outreach linkages with community based organizations

( Recruited new clients for the agency during outreach functions and

events

( Conducted trainings with staff and facilitators regarding the

contractual agreements with OCFS

( Supervised compliance of contractual agreements and input of monthly

reports from all facilitators on the ETO Social Solutions database

( Assessed an individuals' abilities and interests and suggested

appropriate programming

( Directed the identification and evaluation of candidates for the

Program including assessment of client home environment if needed.

( Maintained and communicated efficient and timely schedules to ensure

maximization of the facility station efficiency.

( Ensures completion of Initial and Annual assessments, and ongoing

evaluation and documentation of client needs according to agency

Policies and Procedures.

2001 - 2006 Certificate in Ministry - Rising Hope, Inc. New York, NY

Program Facilitator

( Guided goal-oriented discussions within time constraints; encouraged

supportive interaction

( Facilitated exchange of diverse views, respected individuals' rights

to their views; provided chance for

each individual to speak

( Utilized effective intervention techniques to bring group back to

constructive movement toward goals

1998 - 2001 Mt. McGregor Substance Abuse Therapeutic Community Wilton,

NY

Clerk

( Identified and contacted community organizations through business

letters, requested information

and assistance

( Assisted individuals in recognizing their personal problems,

identified barriers and strengthened

family relations

( Conducted intakes, initial assessments, orientation, and discharges

( Functioned in the capacity of "Facilitator" during their absence

1994 - 1998 Hudson View Computer Technology Ossining, NY

Teacher's Aide

( Prepared and planned courses of study and individual lesson plans for

teaching various computer topics.

( Created activities, material, and other educational materials to meet

the needs of students on a

competency basis

( Taught processes, methods, and practices to students through hands-on

competency based activities

and employed other teaching techniques that are applicable to the

immediate situation and enhanced

the learning activity

Additional Skills

. Demonstrated experience in all of the following: print/multi-media

production, content management and project management

. Prior experience managing and developing direct reports

. Adept in Microsoft Office Software and Adobe Creative Suite CS

(specifically InDesign, Illustrator, and Photoshop)

. Excellent written and verbal skills for multiple audiences

. Highly organized and able to balance multiple priorities and projects

occurring simultaneously with varying timelines

. Strong attention to detail and operational workflow dynamics

. Excellent strategic, analytical and problem-solving skills

. Possess strong leadership skills and problem resolution abilities

REFERENCES

References will be made available upon request

Contact this candidate