Customer Service Sales

Christina Marie Senger Greater Atlanta Area

Phone: 678-***-**** (M)

*********@*****.***

EDUCATION

Clayton State University, Morrow GA

• Associates of Integrative Studies (AA) – Art, 3.35 GPA

• Bachelor of Information Technology (BSIT) - current

Classes Taken:

Enterprise and IT

Finite and Discrete Mathematics

System Analysis and Design

Computer Science I & II

Foundations of Webmaster Design, Database Design and Information Technology

Spoken Communication

CUSTOMER SERVICE PROFESSIONAL

Diverse experience in cell phone sales and technology, retail management and automotive repair operations. Recognized as a

Sales Leader for excellent selling skills of focus products and outstanding dedication for customer service, with expertise in

solving difficult business issues. Known for effectively documenting and handling time-critical data while successfully

prioritizing and managing multiple tasks.

Key Accomplishments Include:

• Customer Service: Received Certificate of Recognition for excellent customer service skills and outstanding

dedication.

• Sales: Used marketing ideas that expanded small business clientele and increased sales by 20%. Acknowledged as

Sales Leader throughout company of over 50 employees.

• Staff Development and Training: Reduced employee turnover with training techniques that helped associates to

achieve top sales. Chosen to attend product seminars to train fellow associates on focus products. Led company

training meetings that improved employee knowledge of products and boost sales.

• Process Improvement: Developed new inventory process resulting in maintaining 98% of store products. Organized

new process of cataloging business products and fabricated new filing system that decreased expenses and increased

company profits by 30%.

PROFESSIONAL EXPERIENCE

Premiere Wireless Solutions Inc. 2011-2014

Preferred Retailer of Sprint since 1996

Sales and Service Product Specialist

Handled transactions while documenting customer data and achieving excellent results in customer satisfaction and retention.

• Received Certificate of Recognition for excellent customer service skills and outstanding dedication for the month of

May and July, with 100% customer satisfaction on company surveys in competition with 9 other locations and over 50

employees.

• Acknowledged as Sales Leader throughout company of over 50 employees.

• Worked with a Sales team of 6 associates, using new sales ideas to increase monthly revenue from $4,000 to $6,000.

• Chosen to attend special product seminars to learn about new and upcoming products in order to successfully train

fellow associates on those products.

• Helped to reduce employee turnover by introducing innovative sales techniques during training of new sales associates,

which allowed them to succeed as top sales associates.

Wireless Etc. Inc. 2010-2011

Preferred Retailer of AT&T

Operations Retail Manager

Christina Marie Senger Greater Atlanta Area

Phone: 678-***-**** (M)

*********@*****.***

Maintained responsibility of marketing and sales performance, while managing and training 8 employees, as well as planning,

executing, monitoring and controlling sales projects.

• Developed new inventory process that decreased loss of merchandise by theft which helped to maintain 98% of

company accessories and required products.

• Used marketing ideas, initiated meetings and advertised special promotions for neighboring companies which expanded

small business clientele and increased monthly sales by 20%.

• Led creative training that implemented games, reenactments and scenarios which helped to maintain employee

knowledge of products while influencing effective communication between diverse groups of individuals as well as

boost company sales.

Hibbett Sports 2008-2010

Sporting goods retailer specializing in footwear, equipment and apparel

Assistant Retail Manager

Documented price changes for merchandise, produced marketing designs for in-store displays, processed customer transactions

and monitored employee performance.

• Known as the “go to associate” for customer issues. Successfully resolved business issues with little or no loss of

company profits.

Napa Carmax 2006-2008

Automotive parts department for a used car superstore.

Counter Sales Professional

Processed part orders, planned delivery truck routes, documented records of returned parts and updated inventory in database.

• Fabricated new filing system that expedited productivity and increased company profits by 30%

• Organized new process of cataloging business products that decreased expenses.

ADDITIONAL SKILLS

• Expertise with Microsoft Word, Power Point and Excel

• Basic knowledge of Microsoft Access

• Analytical Problem Solver

• Goal-Oriented Self Starter

• Attention to Detail

• Continuous Learning

Contact this candidate