Customer Service Sales Representative
Resume:
Michelle A. Kowalczyk-Maurice
Marne, MI 49435
***********@*****.***
SUMMARY OF QUALIFICATIONS
Being a small business owner, for the past seventeen years, has given
me the experience that I need for the next chapter in my life. From
marketing to grooming, clients to employees, that experience is
valuable in a customer service industry. Managing up to 10 employees
in a 30 dog a day salon has helped me to experience a management level
while maintaining a great customer service style.
EXPERIENCE
Security Officer
DK Security Company, Kentwood, MI
09-2014 to present
Security personnel at WMU site in downtown Grand Rapids. Security
service with customer service attitude. Also evening event staff for
other sites. Handle myself with the utmost professionalism at all
times while keeping everything safe and secure.
Owner/Manager/Groomer
Wash 'N Wags Pet Grooming, Grand Rapids, MI
Provided grooming, day care, boarding and self-wash facilities for pets
of all breeds and sizes.
02/1997 to 02/2014
Wash 'N Wags started as a Sole Proprietorship in 1997. The business
was sold in 2013 as an Incorporated business with over 5,000 customers.
Ran all aspects of the company from marketing, grooming, advertising to
accounting. My years of customer service helped me to flourish the
business, along with a business background. Wash 'N Wags was known as
a leader in the industry.
Courier/Customer Service
Federal Express Corporation, Grand Rapids, MI
Worldwide delivery service.
12/1991 to 06/1999
Drove a delivery vehicle in Midwest Michigan. Planned and executed
routes of delivery using technology based equipment. Achieved and
exceeded company goals. Ran as a swing driver as needed. Went to
part-time to get my business going then ended my employment with them.
Sales Representative
American Wholesale Hardware, Long Beach, CA
Wholesale distributor of hardware, tools, electrical and plumbing.
06/1988 to 06/1991
Worked the San Diego area for the wholesale distribution business until
the "Home Depots" and import tools took over. Met all sales goals on a
regular basis and maintained monthly meetings in the Long Beach area.
EDUCATION & TRAINING
Business, Mesa Community College, San Diego, CA, Two year(s)
Diploma, Pet Grooming, Paragon School of Pet Grooming, Jenison, MI,
600 credit hours
Diploma, Business, Union High School, Grand Rapids, MI, Three year(s)
CERTIFICATES & LICENSES
Pet Grooming certified, MI
Delta certified, Pet Partners, MI
West Michigan Therapy Dog, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
West Michigan Therapy Dog-We volunteer at area rest homes, Ronald
McDonald House, Spectrum Health, Children's hospital and Oncology
floors with my three Golden Retrievers. We also volunteer with
hospice.
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