Customer Service Representative

Kendria Holmes

**** ******* ****

Charlotte, NC *8269

Mobile: 704-***-****

Email: ****************@*****.***

Summary

Motivated, goal-oriented, self- driven winner with the ability to lead others, supervise and manage..

Student-Athlete

Providence College – Big East Conference

I played 2 years at Providence College where I started as a freshmen and made the Big East all rookie team. I also led

my team both years in assist, and my sophomore year as a captain led the team in scoring as well. I currently hold the

single season record for assists

University of North Carolina at Charlotte – Atlantic 10 Conference

After playing 2 seasons at PC I transferred to the University of North Carolina at Charlotte where I helped lead my

team to 2 post season tournaments. Also made captain both years I played. Currently hold the single game record for

assist with 16.

Education

PROVIDENCE COLLEGE, PROVIDENCE RI 2006-2008

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE NC 2008-2011

BACHELOR OF SCIENCE, SOCIOLOGY

Employment history

Coached AAU Boys Basketball

Responsibilities:

• Individual Skill Development

• Teaching the game

• Mentoring talent

• Led them to back to back championships

Played Professional Basketball in Czech Republic

Had a Tryout with the World Famous Harlem Globetrotters

Convergys Call Center (02/2012-02/2014)

Responsibilities

• Customer Service Billing Specialist Representative for Charter Tv Cable Company

• Answer questions in regards to customers account.

• Process Payments

• Sell different products and services.

RJ Financial (02/2014-Current)

Responsibilities

• Process Payments

• Customer Service Representative

• Technical Support

Skills

• LEADER

• PERSONABLE AND FRIENDLY

• DEDICATED

• RESPONSIBLE

• HARD WORKER

• TEAM BUILDING

• ADAPTIVE IN DEFFERENT ENVIRONMENTS

• FAST LEARNER

• KNOWLEDGEABLE OF THE GAME

• SOCIAL NETWORKING

• COMPUTER TECHNOLOGY

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