Customer Service Manager

JACQUELINE L. WOODS

**** ******* *******, ******* *****, AR 72753

318-***-**** ***********@*****.***

Dear Personnel Director,

I am particularly interested in applying my financial and organizational expertise in a challenging

professional office environment. The enclosed/attached resume` will provide you with information

regarding my professional abilities. In advance, thank you for your time in consideration of my

qualifications.

For over twenty years, I have been employed in various organizational capacities allowing me to develop

comprehensive knowledge of the banking, financial, insurance, administrative, management, retail and tax

(income tax, business taxes, and sales tax) industries. During this time, I have gained valuable

experience in professional business communications, serving as a liaison between corporate, regional,

and individual offices with full responsibility for disseminating information and delegating duties in order to

successfully accomplish organizational directives. Throughout my career, I have been recognized for my

high degree of integrity and dependability, in addition to my sincere commitment to quality job

performance and superior standards of excellence. I have been consistently commended for my complete

customer satisfaction. At this time, I am seeking an organization that not only expects and appreciates

hard work and dedication, but where I might utilize my talents in a rewarding capacity.

Should my qualifications interest you, I would greatly appreciate the opportunity for a personal interview at

your earliest possible convenience.

Thank you again for your time, and I look forward to hearing from you in the near future.

Sincerely,

Jacqueline Woods

Enclosures/attachments

JACQUELINE L. WOODS

1281 COLONEL SALOMON, PRAIRIE GROVE, AR 72753

318-***-**** ***********@*****.***

OBJECTIVE: To apply extensive experience and educational studies in a rewarding professional

position as a Financial Secretary, Administrative Assistant, Office Manager, or equally related capacity.

SUMMARY: Twenty years in banking, financial, insurance, management retail and administrative

operations with extraordinary organizational skills and an ability to establish priorities and accomplish

goals through efficient time management techniques and procedures.

EMPLOYMENT:

May 2014 – Oct 2014 Petromark, Inc. – Fayetteville, AR

Manager in Training/Cashier

Responsible for: Responds to complex customer inquiries and customer issues which have been

Escalated. Balances cash register at the end of the shift along with end of shift reports. Performs general

cashiering duties such as scanning items, collecting payments, verifying payment, etc. during peak times

or as needed. Prepares payment vouchers, receipts, deposit slips, and related documents which record

cash transactions. Accepts cash, checks, or credit cards for payment and completes check and credit

card transactions according to established procedures and

Guide lines. Assists with training new cashiers. Ensures register/counter areas are neat and stocked with

necessary supplies. Prep and prepare full menu items for breakfast and lunch inside deli.

July 2012 – April 2014 First Choice Lawn Care Services, Inc. Shreveport, Louisiana –

Office Manager/Asst. Supervisor

Responsible for: Overseeing all daily functions of business office. Assist General Manager and

Operations Manager with all secretarial duties as well as assist with supervising 30+ employees. Orient

and train all new employees. All new construction bid building. (Blueprint reading and estimating)

Answering multi line phone system, Accounts Payable, Accounts Receivables, general ledger, payroll,

accurate preparation of quarterly payroll taxes, accurate preparation of monthly and quarterly sales taxes,

processing of all invoices and monthly statements, maintained all company files (i.e. Corporation

documents, contracts, etc.), maintained all compliance files regarding general liability, fleet, and workers’

compensation insurance, maintained all human resource (employee) files, collections of delinquent

accounts, reconciled bank statements and accurately schedule all maintenance services (variable

scheduling) for 200 + commercial and residential customers. **Manage all bookkeeping for additional (4)

businesses, in addition to First Choice Lawn Care duties.

Jan. 2011 – June 2012 Mulrooney Enterprises – (Construction Co.) Memphis, TN

Executive Assistant/Office Manager/Full Charge Bookkeeper

Responsible for: All aspects of business; Balance and maintain all projects; to include: expenses,

construction draws, and closeouts at end of projects. Accts Payable, Accts receivables, GL, payroll,

accurate preparation and management of all taxes relating to business, processing of all invoices and

monthly statements, maintain all company files and compliance (i.e. all licensing, insurance) maintain

accurate records of all equipment and fleet vehicles, maintain all employee files, reconcile bank

statements and maintain accurate records of all operating funds, process quarterly reports (i.e. profit and

loss report for business, quarterly budget reports, and provide courteous customer service.

Apr. 2006 June 2010 First Choice Lawn Care Services, Inc. Shreveport, Louisiana –

Administrative Assistant/Office Manager

Responsible for: Answering multi line phone system, Accounts Payable, Accounts Receivables, general

ledger, payroll, accurate preparation of quarterly payroll taxes, accurate preparation of monthly and

quarterly sales taxes, processing of all invoices and monthly statements, maintained all company files (i.e.

Corporation documents, contracts, etc.), maintained all compliance files regarding general liability, fleet,

and workers’ compensation insurance, maintained all human resource (employee) files, collections of

delinquent accounts, reconciled bank statements and accurately schedule all maintenance services

(variable scheduling) for 200 + commercial and residential customers.

June 2oo3 April 2006 Culpeppers Farm and Home Center – Shreveport/Bossier City, LA Cashier

(*Was a full time college student while employed**)

Nov 2002 Apr. 2003 H & R Block – Shreveport/Bossier City, LA Tax Professional/Tax Specialist

COMPUTER SKILLS: Quick Books, Microsoft Office (MS Word, Excel, Access, Power Point), Microsoft

Works, tax preparation software, CLIP (Scheduling software), Passport System; plus many other

miscellaneous software, Also, 10 key by touch.

EDUCATION: Parkway High School Graduate (Diploma 1994), H & R Block Tax School Graduate 2002,

Attended Bossier Parish Community College (GPA 3.0 or higher) pursuing degree in Allied Health.

SALARY: Negotiable

REFERENCES: Available upon request

Contact this candidate