Subject Matter Expert

Monideepa Ganguly: Residence- Garia Stn., PO West Dhalua, Nandan Park, 1st Lane, Kolkata 700152.

Mobile- +918********* E-Mail- *********.****@*****.***

Career Objective

To find a challenging position to meet my competencies, capabilities, skills, education and experience.

Employment Experience

September 11th, 2006 – December 31st, 2008:

Worked for Aegis BPO Services as an Executive (Operations) priorly, in sales with HDFC Standard Life Insurance Co. Ltd. as the client (with their Unit Linked Pension policy as the product to deal with), and later, in customer care with Tata Teleservices Ltd. as the client (with their Tata Indicom network connections and their CDMA mobile phones customer service to deal with).

January 15th, 2009 – Present:

Working for WIPRO BPO Services Ltd. as Senior Associate (Operations) in customer service with United Healthcare.

Achievement

Selected among one of the 10 star performers Pan India in sales within first months of experience in Aegis BPO.

Awarded as the Best Fish & Best Team Head with the highest productivity in sales and the highest policy conversion proportion in Aegis BPO.

Got promoted to L2 and worked as a SAG (Service Assist Group) from May 2012 - August 2013.

Currently working as an SME (Subject Matter Expert) since September 2013 till present.

Academic Qualification

ICSE (Xth Level) from Hirendra Leela Patranavis School in 2001.

AISSCE (+II Level) with Humanities, from B.D Memorial Institute under CBSE in 2003.

B.A (Hons.) with Political Science, from Gokhale Memorial Girls’College affiliated to Calcutta University in 2006.

Personal Information

Passion: Music, Writing, Carom & Chess.

Languages Known: Bengali, Hindi, and English.

DOB: December 1st, 1985

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